My order came within a week of purchase. It arrived in a sturdy cardboard box and beautifully and securely wrapped in tissue paper . Each item of body cream wss securely fastened closed with its own c... See more
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My order did not arrive as expected. Initially, I was informed that it would be delivered within three working days, but subsequently, I was told it would take eight working days. There was no option... See more
Company replied
I love MyOrigines. I always receive products from them in good time and get excellent value for money. I find high end items with great discounts, then the product arrives in beautifully elegant packa... See more
Goods were received with the quality expected, including safe wrapping. Cost was fair. Delay in delivery from abroad was communicated, reason being outlined (Borders). Progress was easy to track onli... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
186K reviews
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Great and very reliable company
The items I order from MyOrigines website are not manufactured by them. However, the reason I order from this company is that they are very reliable and organised. The price of item they anre selling are quite fair. There has never been any delays in deliveries. I always check to see if they have what I am looking for in stock and if not I try other websites. I have great respect for the people who are running this company.
May 10, 2026
Parfait !!!
May 8, 2026
May use AI-assist with repliesRead more
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Item advertised wasn't sent
Item advertised wasn't sent. Customer service said it was their suppliers fault but wouldn't do anything about it. Had to do a charge back through my bank. First and last time using them.
May 7, 2026
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience and we are truly sorry to hear about the disappointment regarding your order.
We would like to confirm that a complaint file has been opened regarding this issue and that our customer service team is already in contact with you in order to review and resolve the situation as quickly as possible.
We understand your frustration regarding the advertised item and sincerely apologize for the inconvenience caused. Please know that our teams are doing their best to provide you with an appropriate solution. Our virtual assistant available on our website also remains at your disposal if needed:
info@my-origines.com
02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
We sincerely apologize once again for this experience and hope to regain your trust in the future.
Kind regards,
The MyOrigines Team
Great service
Not the first time I used Myorygines. They have great deals. Rapid dispatching and well informing about status of your parcel. I just like them. Keep up the good work.
May 7, 2026
Great prices great packaging
May 7, 2026
Great online shop!
May 7, 2026
Very impressed with your product and…
Very impressed with your product and service s and i look forward for more business with you
May 7, 2026
Perfect RAS
May 8, 2026
Not received items
Not received items. Ordered in the last week of April hoping to get them in time for daughter's birthday.
No refund offered, and I have to wait up to 30 days for the outcome of a case that has been raised with the courier used.
The service is a shambles.
May 6, 2026
Reply from MyOrigines
Dear Customer,
We are truly sorry to hear about your disappointing experience and fully understand your frustration, especially as your order was intended for your daughter’s birthday.
After investigation with the carrier, we confirm that the parcel has unfortunately been declared lost. Please accept our sincere apologies for this incident and the inconvenience caused.
We also confirm that the refund for your order has now been processed. Depending on your bank, the amount should appear in your account within the next few working days.
We completely understand your dissatisfaction regarding this situation and regret that your experience did not meet your expectations.
Our Customer Service team remains available at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). You can also use the virtual assistant available on our website for quick assistance.
Kind regards,
The MyOrigines Team
Postage an issue
Beautifully packed parcel. Only issue was the hold up with postage at customs which was not My Origines fault. Otherwise great service .
May 7, 2026
Reply from MyOrigines
Hello,
Thank you very much for your feedback and for your trust in MyOrigines. We are delighted to hear that your parcel arrived beautifully packed and that you were satisfied with our service overall.
We are however sorry for the delay caused by customs clearance, even though this situation was unfortunately beyond our control. We truly appreciate your understanding regarding this matter.
Please know that our virtual assistant available on our website, as well as our customer service team, remain at your disposal for any further questions:
info@my-origines.com
02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
Kind regards,
The MyOrigines Team
A great company
A great company, delivery is brilliant considering its overseas. Items i have purchased are cheaper than the UK and are legitimate. Everything came well packaged, I will be purchasing from you again 😀
May 7, 2026
Easy to navigate website
Easy to navigate website, beautiful products and reasonable delivery time.
May 6, 2026
Excellent service
Excellent service. Very pleased with my purchase which was a gift for my sister's birthday. Received regular email messages updating me on my order and delivery time. Thank you, very pleased indeed.
May 7, 2026
Exceptional experience
First time using Myorigines but it will not be the last! Having had a sample of a perfume that I fell in love with I was distraught to learn it was unavailable to buy in the UK. After some research I found it at Myorigines for a reasonable price and free delivery, despite it being from France. I had it in my hand in 6 days. Excellent communication, tracking, packaging. 10/10. Do not let it being from abroad put you off. I've had an exceptional experience.
May 6, 2026
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