My order came within a week of purchase. It arrived in a sturdy cardboard box and beautifully and securely wrapped in tissue paper . Each item of body cream wss securely fastened closed with its own c... See more
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My order did not arrive as expected. Initially, I was informed that it would be delivered within three working days, but subsequently, I was told it would take eight working days. There was no option... See more
Company replied
I love MyOrigines. I always receive products from them in good time and get excellent value for money. I find high end items with great discounts, then the product arrives in beautifully elegant packa... See more
Goods were received with the quality expected, including safe wrapping. Cost was fair. Delay in delivery from abroad was communicated, reason being outlined (Borders). Progress was easy to track onli... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
186K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was kept informed regarding delivery…
I was kept informed regarding delivery and possibility of delay. My order on arrival was beautifully packaged to ensure no leakage or damage. excellent.
May 1, 2026
My favourite web store for french…
My favourite web store for french essentials! I am glad that such a place exists! Thank you!
May 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the scent only lasts for a few seconds!
May 3, 2026
Reply from MyOrigines
Hello,
we are sorry to hear that the fragrance did not meet your expectations regarding its longevity.
Please note that the lasting power of a perfume can vary depending on several factors such as skin type, fragrance concentration, application method, or even recent formula changes made by the brand itself.
However, we take your feedback very seriously. In order for us to look into your situation further, we kindly invite you to contact our customer service team with your order number at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
You can also use the virtual assistant available on our website for quick assistance regarding your order or product information.
Thank you for sharing your experience with us.
Kind regards,
The MyOrigines Team
Super fast delivery ...products as…
Super fast delivery ...products as described thumbs up
March 17, 2026
Terrible experience
Terrible experience
Order never arrived.
Customer service is soo, soo bad. They dont even read your email and answer some random stuff that you even didnt ask. If you must orderd from this site pay it threw paypal in ratezahlung because paypal would ask money back for you.
May 11, 2026
Unprompted review
Reply from MyOrigines
Hello,
we are very sorry to read about your experience and fully understand your frustration regarding the non-delivery of your order and the communication with our customer service.
This is absolutely not the experience we want to offer our customers. In order for us to investigate your case properly and assist you as quickly as possible, we kindly invite you to contact our customer service team with your order number at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
Please also note that our virtual assistant available on our website may help you obtain quick answers regarding your order tracking or request.
We sincerely apologize for the inconvenience caused and hope to have the opportunity to restore your confidence in our services.
Kind regards,
The MyOrigines Team
Very long delivery
Good choice and price but the delivery takes forever and is not well indicated on the website. It said 3 working days, so and may 1st on the order confirmation but we are may 11th and I still haven't received it. No customer service help on this except resending the tracking link i already had and no excuses whatsoever. Probably won't order there again.
May 11, 2026
Unprompted review
Reply from MyOrigines
Hello,
thank you for taking the time to share your feedback. We are truly sorry to hear that your delivery has taken much longer than expected and that the estimated delivery time displayed on our website did not match your experience.
We completely understand your frustration, especially as you did not receive the assistance and communication you expected from our customer service team. Please accept our sincere apologies for the inconvenience caused and for the lack of clear updates regarding your order.
Your comments are very important to us and will be shared with the relevant teams in order to improve both our delivery communication and customer support experience.
If you still require assistance regarding your order, we invite you to contact our customer service directly or use the virtual assistant available on our website, which may help you more quickly.
info@my-origines.com
02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
Kind regards,
The MyOrigines Team
Very good service
May 3, 2026
Great product and Great price
Great product and Great price. Emails every step of its journey. Can't fault the company . Fantastic experience
May 3, 2026
Excellent service and competitive pricing
Excellent service, prices are competitive, website easy to navigate, items packaged to an excellent standard and parcel arrived in good condition.
Definitely recommend!
April 27, 2026
Order duplicated; customer service refused to engage
Made an order - stated Payment Failed. I assumed I'd likely entered my payment info incorrectly. As such, I made a second order, which was successful and said "In Progress". Only then, I checked my order information, and the first order then suddenly showed up as "In Progress". So a duplicate order, charged twice.
Contacted customer support on several occasions over a span of two weeks to try and get one of the two orders cancelled, but was ignored or told I'd be contacted "within a few hours" and was not.
This morning I received a marketing email from MyOrigines too. They presumably don't know that under the GDPR, marketing emails can only be sent on an opt-in basis.
Very poor experience and having to resort to a credit card chargeback.
EDIT: MyOrigines have invited me to contact their customer services again, like I haven't done this a ridiculous amount of times already. No, you had your chance. I've disputed the charge. Other people have complained about the exact same issue.
April 27, 2026
Unprompted review
Reply from MyOrigines
Hello,
We are sincerely sorry to read about your experience and fully understand your frustration regarding the duplicate order and the difficulties encountered with our Customer Service.
In order for us to investigate your situation thoroughly and provide you with an appropriate solution, we kindly invite you to contact our Customer Service team again with your order number and any relevant information regarding the duplicate charges and your previous requests.
We also take note of your comments regarding the marketing email received and apologize for any inconvenience caused.
You can contact us at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). Please also note that a virtual assistant is available on our website to help answer your questions quickly.
We sincerely apologize for the inconvenience caused and hope to restore your confidence in our services.
Kind regards,
The MyOrigines Team
Great delivery and product
May 1, 2026
Their prices are very good and the…
Their prices are very good and the Delivery speedy.
December 8, 2025
Please avoid this company i have paid…
Please avoid this company i have paid an ordered a parfume few weeks ago it never arrived! It has never been dispatched even! Their customer service is ignoring my emails. I will make further complaints until I get an answer back!
May 9, 2026
Unprompted review
Reply from MyOrigines
Hello,
We are sincerely sorry to read about your experience and understand your frustration regarding your order.
In order for us to investigate your situation and assist you as quickly as possible, we kindly invite you to contact our Customer Service team again with your order number and any relevant information regarding your order and delivery.
You can contact us at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). Please also note that a virtual assistant is available on our website to help answer your questions quickly.
We sincerely apologize for the inconvenience caused and assure you that our team will do its best to provide you with an appropriate solution as soon as possible.
Kind regards,
The MyOrigines Team
Terrible experience
Order never arrived. Difficult to contact customer service so avoid at all cost
April 29, 2026
Reply from MyOrigines
Hello,
We are sincerely sorry to read about your experience and understand your disappointment regarding the delay in receiving your order.
Please note that an email was sent to you on 07/05 confirming that an investigation had been opened with the carrier in order to locate your parcel. Our team is actively following your case, and we will get back to you as soon as possible with further information from the carrier.
We apologize for the inconvenience caused and thank you for your patience and understanding during this process.
If needed, you can contact our Customer Service team at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). Please also note that a virtual assistant is available on our website to assist you quickly.
Kind regards,
The MyOrigines Team
Great quality purfume
Great quality purfume and aftershaves true items and good value for money, also good delivery service 👍
March 28, 2026
Easy to order, no delivery problems
Easy to order, despite my worry that I'd get stuck paying a customs fee. The products I ordered were my favourite while living in the EU and this site was cheaper than buying them in the UK or even bringing them back from my most recent trip.
April 30, 2026
Can someone please contact me
Can someone please contact me! as my previous review regarding the website showing a page not found error page when I tried to check out you replied to say I would not be charged ...I have been charged 3 times! IV emailed you and no response
rloverton@ hotmail.co.uk
** You have received two emails from me with no response **
May 8, 2026
Unprompted review
Reply from MyOrigines
Hello,
We are very sorry to read about your experience and understand your concern regarding the multiple charges made to your account.
After verification, we confirm that we have not received any email from the address mentioned in your review. In order for us to investigate your case further and assist you as quickly as possible, we kindly invite you to contact our Customer Service team again with your order number and any relevant information regarding the payments.
Our team will then be able to open an investigation and provide you with an appropriate solution as soon as possible.
You can contact us at info@my-origines.com or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm). Please also note that a virtual assistant is available on our website to help answer your questions quickly.
We sincerely apologize for the inconvenience caused and hope to resolve this situation promptly.
Kind regards,
The MyOrigines Team
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