Great but the checking hasnt completed yet
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I am happy to travel with Austrian airlines
Company replied
Hard to deal with card, can t understand why card needed for check in.
Company replied
Totally unnecessary. I would have gone to airline to checkin but had to come to you.
Company replied
3.8
Great
2K reviews
Replied to 39% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stay away for not being in trouble!
They are taking a small fee ( 1 Euro in my case) during check- in process and after that without obviouse clear notification and permission from you are taking money from your accoun until you cach them ( in my case 3 Times 79 Euros !!).
October 14, 2025
Unprompted review
Reply from My Pro Travel
Dear Vita Vaik,
We appreciate you taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.
It would be appreciated if you could contact us via email at contact@my-pro-travel.com. We are more than happy to discuss this in more detail.
Kind regards,
Emma
My Pro Travel
Shameless Scam
Total Scam, I just had a 79 euros charge on my bank account. Apparently I 'signed up' for a subscription as part of paying 0.79 euros a week ago to get my flight ticket issues (which was dodgy to start with but that was the only way to have my ticket issued). They are now refusing to refund me the 79 euros. Also, shame in the airline company (Volotea) and the booking website (gotogate) that redirected me to their 0.79 euros service.
April 14, 2026
Unprompted review
Reply from My Pro Travel
Dear Malina Stancu,
We appreciate your taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.
When completing your automated airport check-in for your flight V7 3590, you have also subscribed to our website, which will allow you to benefit from a service that will simplify and ease your trips, without worrying.
Please note that a free trial was provided, allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. Everything was clearly outlined on our website, and during the application process, specifically on the checkout page.
Rest assured that your feedback will be taken into account so that we can improve our service. Once again, we apologise if you faced any issues.
Kind regards,
Emma
My Pro Travel
I subscribed for automatic check in for…
I subscribed for automatic check in for 0,79 euro , no automatic check-in happened , instead they charged me 79 euro for non existing services , so I had to block my card in order to prevent further loss. This is a scam to cheat people doing online check in .
March 15, 2026
Unprompted review
Reply from My Pro Travel
Dear Joel,
We appreciate you taking the time to leave a review on our company. Thank you for taking the time to leave feedback on your experience using our platform/services.
It would be appreciated if you could contact us via email at contact@my-pro-travel.com. We are more than happy to discuss this in more detail.
Kind regards,
Emma
My Pro Travel
Tried to charge 79 Euro
Tried to charge 79 Euro, but luckily were blocked be the credit card company. The rating is flawed. SCAM!!
April 12, 2026
Unprompted review
Reply from My Pro Travel
Dear דוד הלר,
We appreciate you taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.
It would be appreciated if you could contact us via email at contact@my-pro-travel.com. We are more than happy to discuss this in more detail.
Kind regards,
Emma
My Pro Travel
They scamed 79 euros for no reason and…
They scamed 79 euros for no reason and they won't bring me back,u don't see any subscription details,don't use this company
April 10, 2026
Unprompted review
Reply from My Pro Travel
Dear Nikola Mihajlov,
We appreciate you taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.
It would be appreciated if you could contact us via email at contact@my-pro-travel.com. We are more than happy to discuss this in more detail.
Kind regards,
Emma
My Pro Travel
This place is a scam!
This place is a scam!! At first they say you'll only need to pay €0.79. Then 3 days later it will charge you €79, without telling you. So please if they suggest to pay €0.79 don't do it. This place is a SCAM.
I'm telling you all of the 5 stars are bots or something because it is a scamming place go search google or chatgpt about 'my travel pro €79 scam' before doing anything.
What appeared to be a simple, low-cost travel service turned into an unexpected €79 charge without any clear or obvious consent to a subscription. There was no transparent indication that I was signing up for a recurring payment — only after being charged did I realize what had happened.
This kind of setup feels intentionally deceptive. Customers should never have to dig through hidden terms or fine print to avoid being charged such a significant amount.
I contacted their support team immediately. While they were quick to cancel the subscription, they refused to issue a refund, claiming it was “outside the free trial period.” This is unacceptable given how unclear the subscription process was in the first place.
It’s extremely frustrating to be charged for something you never knowingly agreed to, and even more frustrating to see a company hide behind technicalities instead of taking responsibility.
I strongly advise others to be very careful when using this service. What looks cheap at first can end up costing you far more than expected.
Very disappointing experience
April 10, 2026
Unprompted review
Reply from My Pro Travel
Dear Sir/Madam,
We appreciate you taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.
It would be appreciated if you could contact us via email at contact@my-pro-travel.com. We are more than happy to discuss this in more detail.
Kind regards,
Emma
My Pro Travel
SCAM
SCAM ! When 24% of the people giving an evaluation says it's a scam, it's because it is... like lots of other here, I realised they took 3 paiements of 75 EUR, wich is close to 400 CAD in total for me, for a service subscription I never needed and never used. It seems I had to use it once for 1 EUR (1,70 CAD) for a check in for a plane, that's it. credit card company won,t give me back the money, but they have a name for those companies who use subscription scam schemes... get away from My Pro Travel, if you ever realise you're in before it's too late.
April 7, 2026
Unprompted review
Reply from My Pro Travel
Dear Phil Rich,
We appreciate you taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.
It would be appreciated if you could contact us via email at contact@my-pro-travel.com. We are more than happy to discuss this in more detail.
Kind regards,
Emma
My Pro Travel
SCAM BEWARE
This company is a scam. My 84yo mother was tricked into a subscription which she never understood nor agreed to and has been charged EUR238 over a 9 month period. Extremely dodgy online operation. Should be shut down.
March 7, 2026
Unprompted review
Reply from My Pro Travel
Dear EMH,
We appreciate you taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.
It would be appreciated if you could contact us via email at contact@my-pro-travel.com. We are more than happy to discuss this in more detail.
Kind regards,
Emma
My Pro Travel
SCAM - STAY AWAY
SCAM, they tried to charge me $79 without informing me, resulting in my card getting blocked. DO NOT USE, and shame on British Airways for sending me to them.
March 1, 2026
Unprompted review
Reply from My Pro Travel
Dear Jørgen Midtgård,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, and we’re very sorry to hear that our service did not meet your expectations. We understand how disappointing this must have been, and we sincerely regret any frustration or inconvenience this situation may have caused you.
Please know that your feedback is important to us and has been shared with our team so we can better understand what went wrong and take steps to improve. Our goal is always to provide a positive and reliable experience, and we’re sorry that we fell short in this instance.
If you have any questions or need help with anything, please don’t hesitate to reach out. We’re always happy to help.
Emma
My Pro Travel
Total scam
Total scam. Same as others; debited 0.79, not sure what for, then 79 euros 3 days later. Owners should have their nuts cut off. Disgraceful way to make money. As for Emma....
March 23, 2026
Unprompted review
Reply from My Pro Travel
Dear Robert,
We appreciate you taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.
It would be appreciated if you could contact us via email at contact@my-pro-travel.com. We are more than happy to discuss this in more detail.
Kind regards,
Emma
My Pro Travel
SCAM !
SCAM !! I am a victim of a scam/fraud from this company that charged me 79 euro for to get a single bording pass and never informed me they put me in a subscription that could cost me this 79 euro every month and since then they refused to refund me. They promised me 50% refund but obviously they never send me back any money. A COMPLETE RIP OFF / SCAM / FRAUD
March 9, 2026
Unprompted review
Reply from My Pro Travel
Dear Dominique,
We appreciate you taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.
It would be appreciated if you could contact us via email at contact@my-pro-travel.com. We are more than happy to discuss this in more detail.
Kind regards,
Emma
My Pro Travel
easy way ti check in
March 26, 2026
Reply from My Pro Travel
Dear LAKHVINDER SINGH,
Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.
Kind regards,
Emma
My Pro Travel
Reply from My Pro Travel
Dear Daniel Leonard Tivlea,
Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.
Kind regards,
Emma
My Pro Travel
Reply from My Pro Travel
Dear KYRIAKOS KATSAS,
Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.
Kind regards,
Emma
My Pro Travel
Reply from My Pro Travel
Dear José manuel Fernández sanchez,
Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.
Kind regards,
Emma
My Pro Travel
Reply from My Pro Travel
Dear NURGUL TOLUBAEVA,
Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.
Kind regards,
Emma
My Pro Travel
Process Too long if you are charging…
Process Too long if you are charging people to check in. Should be more streamlined and easier
March 20, 2026
Reply from My Pro Travel
Dear Ankit Desai,
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that our service fell short of your expectations and that this experience was disappointing for you.
If you have any questions or need help with anything, please don’t hesitate to reach out. We’re always happy to help.
Kind regards,
Emma
My Pro Travel
Reply from My Pro Travel
Dear Jackson Varghese,
Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.
Kind regards,
Emma
My Pro Travel
Reply from My Pro Travel
Dear Pedro Cruz,
Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.
Kind regards,
Emma
My Pro Travel
Charges made that are unauthorised
I noticed two charges from myprotravel.com that I did not knowingly authorise.
On 16 March 2026 0.79 euros was taken from my account followed by a further 79 euros charge on 19 March 2026.
I have never knowingly signed up to any subscription or service with this company and received no confirmation email, invoice, or clear terms outlining any agreement. There was no transparent information indicating that I was agreeing to an ongoing payment.
This patter of a small initial charge followed by a much larger amount 3 days later is concerning and lacks clear and informed consent.
I have contacted the company requesting a full refund of both charges as not received any kind of service from them.
At the time of writing, this matter has also been raised with my payment provider.
If this is intended to be a subscription service, the lack of clear disclosure and confirmation is not acceptable.
I would strongly advise others to check their statements carefully if they have entered card details anywhere.
If the company asserts that any agreement exists, I dispute that entirely. Without prejudice, I would also exercise my right to cancel within the 14-day, cooling off period due to the absence of clear, transparent and informed consent.
March 16, 2026
Unprompted review
Reply from My Pro Travel
Dear Mike Black,
We appreciate your taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.
When completing your automated airport check-in, you have also subscribed to our website, which will allow you to benefit from a service that will simplify and ease your trips, without worrying.
Please note that a free trial was provided, allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. Everything was clearly outlined on our website, and during the application process, specifically on the checkout page.
Rest assured that your feedback will be taken into account so that we can improve our service. Once again, we apologise if you faced any issues.
Kind regards,
Emma
My Pro Travel
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