My Travel Planner 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The prices I discovered for travel were…

The prices I discovered for travel were fantastic for me. Sometimes, I paid extra to change my flight options, but it didn't work because the airline didn't recognise my trip online; even after the flight was cancelled, they didn't reimburse me or provide me with the choice of another flight ticket.

December 20, 2022
Unprompted review
My Travel Planner logo

Reply from My Travel Planner

Dear Cezar F.,

We would like to thank you for your giving your feedback. Do not hesitate to contact us if you need further assistance. Thank you!

Best regards,

Ava
Customer Support
My Travel Planner

Rated 5 out of 5 stars

I am ecstatic about the service.

December 24, 2022
Unprompted review
My Travel Planner logo

Reply from My Travel Planner

Dear LM,

We would like to thank you for your giving your feedback. Do not hesitate to contact us if you need further assistance. Thank you!

Best regards,

Ava
Customer Support
My Travel Planner

Rated 1 out of 5 stars

Went online to renew an eTA with what I…

Went online to renew an eTA with what I believed to be the genuine Canadian Government site. Renewal actually costs $7can. Many weeks later, I received my Visa bill on which I was charged £91 sterling. I had never heard of My Travel Planner. No emails and no docs. Finally managed to ‘chat’ with MyTravel Planner who have declined my request for refund. Scam ? You decide !!! Jim M 18th Nov 2022.

November 18, 2022
Unprompted review
My Travel Planner logo

Reply from My Travel Planner

Dear Jim Murphy,

We appreciate you for taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.

Indeed, our service is on no account working on behalf of the Canadian government nor affiliated with them: we act as a third-party service. I must also advise that everything was clearly outlined on our website, and during the application process.

Rest assured that your feedback will be taken into account so that we can improve our service. Once again we apologise if you faced any issues.

Best regards,

Ava
Customer Support
My Travel Planner

Rated 1 out of 5 stars

All I wanted was an ETA for travelling…

All I wanted was an ETA for travelling to Canada, a $7 document. I went to this site in good faith believing that's what I would be charged as I had already organised my flights, transfers and hotel.
I was shocked to see that I had been charged $99 plus a non sterling transaction fee, to cover the benefits that were on offer, i.e. absolutely none!
Stay well clear of this bunch of scammers.

October 2, 2022
Unprompted review
My Travel Planner logo

Reply from My Travel Planner

Dear Doug D,

We appreciate you for taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.

Indeed, our service is on no account working on behalf of the Canadian government nor affiliated with them: we act as a third-party service. I must also advise that everything was clearly outlined on our website, and during the application process.

Rest assured that your feedback will be taken into account so that we can improve our service. Once again we apologise if you faced any issues.

Best regards,

Ava
Customer Support
My Travel Planner

Rated 1 out of 5 stars

The great canadian rip off. …

Rip off firm fronting as the Canadian government eta. Dont go near it. 99 dollars for a 7 dollar travel authorisation and they also sign you up for a monthly subscription of 99 dollars. This company should be taken to court for fraud.

October 10, 2022
Unprompted review
My Travel Planner logo

Reply from My Travel Planner

Dear Dale Pudge,

We appreciate you for taking the time to leave a review on our company. We are genuinely sorry that our service did not meet your expectations.

Rest assured that your feedback will be taken into account so that we can improve our service. Once again we apologise if you faced any issues.

Best regards,

Ava
Customer Support
My Travel Planner

Rated 1 out of 5 stars

SCAM

SCAM: None of these reviews can be genuine. Charging $99 to take your details and fill in a Canadian ETA that can be done directly for $7. No service, just post box for pressing send. Company registered to address in Paris (check companies house) with virtual office in London. Stay well clear.

September 27, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look