My Trip Online Reviews 

17,505
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 3,120 reviews, reviewers had a great experience with this company. Customers generally found the user experience to be smooth, easy, and efficient. Many appreciated the fast service and helpfulness, describing the process as practical and simple. People often highlighted the reliability and speed of the service, making it easy to find what they needed. However, some customers encountered issues with unexpected charges and recurring fees for services. Many reported being charged significant amounts for services like online check-in, which are often free elsewhere, or for subscriptions they did not intend to purchase. Additionally, some found the process confusing or prolonged, particularly when surveys interrupted the flow or delayed access to essential documents like boarding passes.

What people talk about most

User experience

Reviewers generally express satisfaction with the user experience, often describing it as good, perfect, and... See more

Service

People report ambiguous experiences with service, with some customers praising fast check-in, reliable... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized charges and unexpected... See more

Website

Consumers find the website to be ambiguous, with many reporting being redirected to it through other apps or... See more

Price

Reviewers highlight negative aspects of price, with many reporting unexpected charges and hidden fees, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, whi... See more

Company replied

Rated 4 out of 5 stars

Write date is complicated, and for the réservation number is not évident to know that we have to add a Zéro before to validé it

Company replied

Rated 4 out of 5 stars

Realy difficult to found the referenc code which is aboloutly needed to the chaeck in

Company replied

Rated 4 out of 5 stars

We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(17,505)

2,769 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good everything

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Guest,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 3 out of 5 stars

Evrything is ok

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Nemanja Jovanovic,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 4 out of 5 stars
My Trip Online logo

Reply from My Trip Online

Dear Anghel Valentin Sorinel,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Nice and eazy

Nice and eazy

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear BobiRo,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Very good very good

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Christos Lekas,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

It was very easy

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Maria,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

6710

Always I am traveling with WizzAir

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Marin Uzunangelov,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Good very very

Good very very

February 23, 2026
My Trip Online logo

Reply from My Trip Online

Dear Navjot Singh Anand,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 4 out of 5 stars

Was OK

Was OK hope will get my boarding pass after writing the review.

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Diana,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Easy to book

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Romulus Cruceanu,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Review

Ok………………….

March 26, 2026
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Reply from My Trip Online

Dear Ioana Ciobanu,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 1 out of 5 stars

Kdknsjs

I have to pay for check in

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Daniela Hanuliaková,

Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.

Best regards,
Charles

Rated 5 out of 5 stars

Holandija

sve pohvale

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Stevan Skeledzic,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Serbia

Very good !!

March 26, 2026
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Reply from My Trip Online

Dear Goran Stankovic,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Perfect

Super ok super

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Rosu Corina,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 3 out of 5 stars

Paying for the online check-in - ?

For the first time I had to pay for the online check-in.

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Pavol KOSSEY,

Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.

Best regards,
Charles

Rated 5 out of 5 stars

memories

It was great!

March 8, 2026
My Trip Online logo

Reply from My Trip Online

Dear Butnaru Galina,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 2 out of 5 stars

Okok

Ok just brcsuse i m forcer to full this

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Sixtine,

Many thanks for taking the time to leave your feedback. We look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars
My Trip Online logo

Reply from My Trip Online

Dear Lyubov Georgieva,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 1 out of 5 stars

I paid and did this again still haven’t…

I paid and did this again still haven’t received my boarding pass

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Tiffany Peric,

Thank you for taking the time to leave us a review. I am sorry to hear that you have not been satisfied with the level of service from us. If you want to discuss this in more detail, please email contact@my-trip-online.com.

We look forward to hearing from you.

Best regards,
Charles

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