My3dhoodie Reviews 301

The worst business ever. Still waiting for items. No customer service. Sucks

This company is the worst. I never received my hoodie, which apparently shipped a month after I ordered it, but never arrived at my address. Customer service took days to reply and was extremely unhelpful. I was told I couldn't cancel the order and that even if I presented written proof from the post office and/or carrier (the latter located in China) that the package had been lost, they would only resend the package or give me a gift card rather than a monetary refund. Avoid this company at all costs!!!

Extremely long wait time to receive your order. Your order better be right or else! Horrible customer service when trying to return an item.

Very poor quality hoodie with absolutely no customer service. They say they offer returns but you will never get a real response when you ask for a shipping label. This place is not legitimate.

I ordered a hoodie from them back in early November 2024 for a Xmas gift. The order states that it will take 3-5 days to process and will take 5-15 days to be delivered. As of today 1/29/2025 I have not received anything. I have emailed them and all that they say is it has been shipped. They send you a tracking link which offers NOTHING. It just says that it has been shipped by SDH (who is that? no contact info). This Co. is in CHINA folks BEWARE!! (but it shows a U.S. address). If I could give negative 0 stars, I would. DO NOT ORDER FROM THEM.

My order took forever to come with having a us address when it finally arrived the material was awful very cheaply made for the price and it looks like there was no waistband just material sown together

I have sent five emails without a return and the phone number listed isn't theirs. Do not trust this company. I did get the product, but no communication in trying to return. Product looks like a nice, warm, comfortable hoodie, but it is not.

BUYER BEWARE!!!!
I would give it zero if I could. Ordered on 12/3/24, was shipped 12/17/24 and it is now 1/27/25 and still no hoodie! Customer service emails are a joke. No tracking until a week ago. Waiting to see when I actually get it!! I regret this purchase so much already and I have not even seen the merchandise! Site says 14-21 days for shipping so I’m not sure why after a month plus I still don’t have the product! DO NOT ORDER FROM HERE!!!

This company is a scam they stole my money I paid over $200 and something dollars they sent one hoodie out when I ordered seven they lied said that the tracking information was there they are no customer service or for them they sent the wrong size is the materials or the one that they sent is really weak it took them over 60 days to send the order out and I'm the only sent one thing when I ordered seven that's the real headache they stole my money and they are a ripoff.. I will never order from them again and they should be reported matter of fact I'm going to try to report to for mail fraud

SCAM!!! Never received our order. This company is a complete scam!

I requested a return shipping label numerous times and have still not received a response. They have a horrible customer service department. Will never do business with them again!

This company is a scam. Received a hoodie as a gift, and needed to return it as it was too big, and they didn't offer a smaller size. For weeks, I requested a return label. Then they finally responded and asked for pictures. I sent pictures, and then it was over a week for another response only for them to tell me I had to ship it back to CHINA and when it got there and was inspected, only then, would I receive a refund. Only problem, shipping to CHINA is twice the cost of the hoodie. TOTAL SCAM.

I ordered a hoodie from my grand daughter for Christmas. It looked nothing like the picture as far as colors. I’m still trying to return it. Their customer service is horrible. I was just getting auto replies initially. Now they are offering a 10% discount if I just keep it. No one wants it. I was my full refund.

I ordered 1 sweatshirt as a Christmas gift for my grandson. Price seemed reasonable. Thought I would be safe ordering with their business address being in the US CA. At least that is what their site stated. Ordered on 11/17/24. Just rec'd the item today.
Do yourself a favor, don't do business with them. Almost reported them for fraud. BTW they are not accredited with the Better Business Bureau. Only gave them 1 star in order to be able to leave this review. Also they do not handle their own customer service. Any inquiries or responses are handled by an outside messaging service.

I wish I could rate as a -50. placed an order on 12/15 got the tracking number on 12/17. I have sent many emails got no response except the form letter. Tracking said it is at the Metro NY distribution center since 12/25. I will be reporting this as a scam to my credit card company.

I was in a hurry when I ordered it. It was supposed to be a Christmas present so after I ordered it a few hours later, I looked at the reviews and saw that people weren’t getting they’re hoodies so I emailed and tried to cancel and they told me no. That they couldn’t even though I messaged hours later. Enough time before they “shipped”. So I called my bank and disputed it. I just now got a message at 3 am saying it was delivered I checked my camera and looked outside.. go figure NOTHING . This is TWENTY NINE DAYS LATER mind you. So they are indeed scan artists. And I defintley emailed them back saying this was a gift for a CHILD and it was wrong of them to scam people like this. And I think everyone needs to call on them and get this shut down, they’re stealing a lot of money from people. They refuse to give money back. Then lie and say it was delivered. If I could put no stars down I would.

I ordered this on 3 Dec 2024, and received on 13 January 2025.

It is two sizes too small and now I can't return it - SAVE YOUR MONEY!!!

I ordered 2 hoodies and they were nothing like the pictures. I have reached out several times to get my money back and return with no response

You’ll never receive your item!! Such a scam. Places like this need to be shutdown and held liable.

I ordered two hoodies on Dec 17, 2024. I received 1 on Dec 31st. I am still waiting for the other one and no response from customer service, just a genetic canned message. I will never order from them again and nobody else should either.