This site is just a Loan broker portal, who sends your information everywhere. Within 15 seconds I had 5 people calling and texting my phone line.. Not what I wanted or needed - My personal informati... See more
Company replied
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See what reviewers are saying
Garbage Company! I never leave reviews, but had to for this company. This is such a scammy company. I was trying to apply for a loan, but the website said "verify identity" with a 3rd party site. I ha... See more
Company replied
It's really mind-blowing and amazing how in a twinkle of an eye you could get from one point to another. Let me hint you about CREDITFIX HUB. I had a very bad credit score of 462, 3 maxed out credit c... See more
I called a few other companies before choosing myAutoloan.com. The representative I spoke with spoke clear English, went over my options, answered my questions, did not attempt to pressure me, and was... See more
Company details
Information provided by various external sources
Apply online 24/7 in the convenience of your home or office - Lowest interest rates available – "*average customer saves $1900 in interest charges" - Premium Auto Buying Service available can save you thousands more on the price of a new car - Get approved and have a "check-in-hand" before going to a dealer - Refinance and lower your current interest rate and payments or even skip a payment - Offering Private Party and Lease Buyout loans Fast & Free - No fees or obligations - Private, secure and confidential *average customer savings are based on a random sample of application, funded loan data and various assumptions.
Contact info
5005 W. Royal Lane, Suite 209, 75063, Irving, United States
- 214-540-3350
- customer.service@myautoloan.com
- myautoloan.com
3.5
Average
971 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy service
Quick and easy service. I was able to refinance my vehicle in less than a few weeks. I highly recommend!
December 16, 2023
Good service,fast
December 16, 2023
Fast and easy
December 15, 2023
Unprompted review
I hate buying a car because the money…
I hate buying a car because the money thing intimidates me. This gave me confidence that I needed. THANK YOU!
November 15, 2023
Unprompted review
Awesome
Awesome ! So happy I took the 10 mins to complete the questionnaire to target my needs to refinance! You guys def have a good thing going for consumers looking to re-fi and shop around! I'll be back :)
November 16, 2023
Amazing experience
Amazing experience. Super easy and fast process, great rates and awesome customer service. I would highly recommend!
November 22, 2023
Unprompted review
Scam to get your information.
I tried using this website desperate to find a lender, filled out all the required info to get “offers”. Two days later i get an email saying I have offers available to me. I sign in and i get the “Unfortunately we were not able…” message. And what’s annoying about it is that this company keeps contacting me saying i have offers from lenders when I don’t. Try your local credit union myautoloan.com isn’t reliable at all.
October 27, 2023
Unprompted review
Reply from myAutoloan.com
Thanks for the review although its a 1 star. We reviewed your application results, we see that you were approved by 1 lender for the auto purchase you were trying to make. As for emails, the approved email was sent to you with in 30 seconds of you applying. We're not sure if you received it and missed it, or somehow it was delayed getting to your inbox. The emails you're continuing to receive are follow up email due to you not logging in to see the loan offer. Our CEO even call you as he does with 1 and 2 star review and left you a message to discuss your experience so that we can improve our site and messaging.
Once you’re approved, you’re forgotten
The start of the experience was great until I was approved, then the move forward experience from there was awful. Its already been more than 30days and I’ve already made my first payment to the new lender, and my old lender has been harassing and my credit is impacted because Auto Approve didn’t mail the payoff check. I called several times, text several times, emailed several times over the period of the month with no response. Awful experience!
November 16, 2023
Reply from myAutoloan.com
Thanks for the review although it's a 1 Star. We are sorry you experienced these issues with the lender that financed your lease buyout loan. We have spoken with the lender AutoApproved, they are looking deeply at your experience and are working with their team to improve.
Trusel agent was excellent.
November 16, 2023
Reply from myAutoloan.com
Thanks for the kind review and yes Trusel is a quality lender
Good service and customer care
November 16, 2023
Reply from myAutoloan.com
Thanks for the kind review, we appreciate your thoughts and will pass along to the team.
Poor customer service and no lenders
Dont contact often, no proper lenders for giving loans, too late to response. Poor customer service..!
November 16, 2023
Reply from myAutoloan.com
Thanks for the review although its a 1 star. We reviewed your application status and see you were approved by 5 lenders on the platform and that you selected Gravity Lending to refinance your existing auto loan. You and Gravity Lending closed the loan. Not really understanding your review as a 1 star stating "no proper lenders giving loans and poor customer service". We attempted to discuss this with you after you posted this review with out success. Are you sure your reviewing myAutoloan.com?
Scammed into enrolling into a credit…
Scammed into enrolling into a credit monitoring service.
I did not receive any approval or denial but continuing the application led me to a credit monitoring service which I thought was still part of the application process. Only after I completed everything I realized that I was charge for a monthly reoccurring credit monitoring service. I had to then log back into the autoloan website to get my offers.
November 10, 2023
Unprompted review
Reply from myAutoloan.com
Thanks for the review although its a 1 star. We tried reaching out to you and left a voice mail. We do not scam people into enrolling in to any type of credit monitoring. You were on a web page with advertisements from our partners. You clicked through and enrolled in their monitoring service. In the voice mail, we advised you that you can cancel that service. Please contact us at customer.service@myautoloan.com if you need help doing this.
Communication was key
Communication was key! Not only did I get the best loan available to me, I was always kept updated throughout the entire process which was much appreciated and provided a stress free experience!
October 16, 2023
Not going in great detail
Not going in great detail, but it gave me many options, and I had actually too many responses. But I accomplished my goals, and I appreciate that!
October 16, 2023
Great 1-1 conversations and full…
Great 1-1 conversations and full disclosures of offers
October 16, 2023
It was great working with you to…
It was great working with you to finance my aunt loan online all the transactions was very good.
Ms.GHH
8/15/23
September 16, 2023
Helpful and friendly
Helpful and friendly. Professional staff. Good experience all around.
September 16, 2023
For the desperate or ignorant borrower.
We entered our information and were solicited by a ton of companies looking to finance at ridiculously high interest rates. Can’t stop them from calling, texting, mailing and emailing even months after. Pretty frustrating.
September 15, 2023
Reply from myAutoloan.com
We are trying to reach out to the customer and the lender to understand what exactly happened to help resolve the issue. Reviewing, ultimately it looks like the loan funded with the lender in question and the customer was able to buyout their lease. We provide information to 4 lenders, no one else. Two of these lenders offered a loan, customer accepted and used one of the loans. Talking to all 4 lenders today, none are continuing communications with the customer. Wondering if this customer applied with other sources as well. Our CEO has also tried reaching out to help us understand what is happening here.
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