BackHug Reviews 76

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have just had one of the best Backhugs in a very long time 💖💖❤️❤️💗💗👄👄👄👄 It wasn’t too much and it wasn’t too little as it was just right I got relaxed after the warm up and I feel so hono... See more

Company replied

Rated 5 out of 5 stars

BackHug is Great and so easy to use. Download BackHug app set up program to suit your own personal treatment, easily adjusted during session to speed/strength. I use BackHug most days for 30min i... See more

Rated 5 out of 5 stars

Very relaxing experience. Could make the settings higher or lower as needed for my comfort. Scanned my back for problem areas and adjusted it for each area around my spine. I think this is a great... See more

Rated 5 out of 5 stars

I found being part of a study to aid my symptoms from parkinsons led to my personal journey being more of a great benefit. Not for all but definitely 100% benefitting from my weekly sessions. Not f... See more

Company replied

Company details

  1. Medical Technology Manufacturer
  2. Physical Therapist

Written by the company

BackHug is a robot that fixes back aches in the office or in the comfort of your own home. Its 26 human-sized robotic fingers adapt to user's unique back shape to give them personalised treatment. For employers, there’s no admin but huge health benefits for the entire workforce. Staff book a session on App, lie down during their break and benefit from high-quality back therapy. Staff operate BackHug and have complete control over strength and other settings in real-time with the App. One BackHug in offices covers 100+ staff, reduces 1,000+ work days lost, and saves £million lost every year due to back aches. Developed by an engineer-turned-physio, manufactured in the UK, it’s the ultimate well-being solution for users in the home and employees in the offices. Visit the company website to find out more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

76 reviews

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Rated 5 out of 5 stars

Complete Game Changer

I have had back problems for most of my adult life , back surgery back in 1999, always have flare ups and pain , being a Nurse doesn’t help , Back Hug is a game changer for me , what a difference in a short period of time , feel way less tight , sciatica gone :)) and feel way more flexible, will be taking on a subscription now my trial has finished , amazed !

August 14, 2024
Unprompted review
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Reply from BackHug

Hi Colin, great to hear BackHug has made such an impact for you! We're really pleased it's helped with your flexibility and sciatica. Thanks for sharing your experience!

Rated 5 out of 5 stars

What a brilliant experience!!

What a brilliant experience, I couldn't believe how good it was and how good it made me feel afterwards.

July 21, 2024
Unprompted review
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Reply from BackHug

Thanks, Colin! We're really glad you had a positive experience with BackHug and could feel the benefits!

Rated 5 out of 5 stars

Life-changing

Life-changing. The simple concept of de-stiffening joints, especially in the back, to achieve a state of reduced pain, is brilliant. Because the user can change the settings, you feel completely in charge of your own physiotherapy treatment. The simple ideas really are the best. Thank you!

July 24, 2024
Unprompted review
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Reply from BackHug

Thanks, Nat! You've really captured the core of our philosophy—de-stiffening joints is key to reducing pain, and we're so glad to hear it's working for you!

Rated 5 out of 5 stars

amazing product, great service

Really great product, my neck tension has eased

April 23, 2024
Unprompted review
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Reply from BackHug

Thanks for the review! We're really happy to hear that BackHug is helping to ease your neck tension!

Rated 5 out of 5 stars

Sciatica suffers please take note!

Amazingly it started to work from the very first session. When you suffer chronic pain you really do get used to trying loads of different so called 'miracle cures' and they never work, so you ended up being sceptical, but after the first session I somehow felt lighter and after second session my sciatica disappeared.

After 2 weeks of using BackHug daily I had to go on a trip away from home for 4 days and by the 4th day was back to the usual pain, so couldn’t wait to get on the BackHug.

I have a Therabody eye mask/goggles and I use them at the same time as they have a meditation session on them I can relax and then re-charge. So I am loving this time of the day.

I thoroughly recommend BackHug for lower back pain and sciatica

February 27, 2024
Unprompted review
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Reply from BackHug

Thanks for sharing, Liann! It’s great to hear that BackHug started helping from the first session and made such a difference to your sciatica. We know how frustrating it can be to try different solutions, so we're pleased it’s been effective for you.

Rated 5 out of 5 stars

The BackHug table is an awesome bit of…

The BackHug table is an awesome bit of kit and technology.

It’s beautifully designed and very compact when folded down.

The customer service is excellent, all questions and queries quickly dealt with in a professional and friendly way.

Good online training material..

Positioning is key to getting the best out of the machine. It’s different to a traditional massage and you quickly get used to the technique.

It really loosens your back and I love the way you can tailor your treatment to specific areas even choosing more pressure on the right or left side.

I’d thoroughly recommend the trial.

Thanks team BackHug

January 26, 2024
Unprompted review
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Reply from BackHug

Thanks for the brilliant feedback, Graham! It’s fantastic to hear you’re making the most of BackHug’s customisation and getting the results you need.

We'll pass on the kind words to our customer service team. Thanks again.

Rated 4 out of 5 stars

Great Pain Reliever

I have used the backhug at least 5 times and it does help with my pains and free at the moment which is a bonus. I would highly recommend you try it. Can't use without the app. Hence 4 stars

January 8, 2024
Unprompted review
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Reply from BackHug

Hi Veronica,

Thanks for sharing your BackHug experience! We're thrilled it's been helpful in relieving your pains and your recommendation means a lot to us.

We're continuously trying to improve the user experience so your feedback about the app is appreciated. If you have any other specific suggestions to enhance your experience, feel free to share them with us.

Thanks again for supporting BackHug and I hope it continues to bring you relief.

Rated 4 out of 5 stars

Remarkable innovation

These people are really genuine. Small company constantly improving the product and their service. I like what they are doing and so does my back! 3 of us use it regularly in this house. Very relaxing and constantly working on my spine mobility. Notably better flexibility since starting.

The trial offered was key for me. Little risk to try it for a month.

We are all glad to have it in our lives. Give it a go!

December 1, 2023
Unprompted review
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Reply from BackHug

Hi Paul,

We're thrilled to hear that BackHug has become a part of your household routine and is bringing some notable relief to your back. The fact it is helping with your spine's mobility and flexibility is fantastic news and is exactly why BackHug was invented!

We hope you continue to get the most out of BackHug and thanks again for the lovely review.

Rated 5 out of 5 stars

Early days…but amazing so far

I have suffered with chronic back pain for several years with very little improvement despite regular yoga, pilates, massages, chiro etc. I have seen multiple doctors and physios, had my spine MRI scanned etc. I am in my late 40’s and in decent shape, so this lack of progress has been incredibly frustrating.

I have only used the BackHug for four days now (twice a day for 30 mins at medium setting) and it really has released my near permanent stiffness I feel in my back (which ordinarily leads to a back spasm that lasts hours at a time).

I appreciate this is a short usage period and my back can naturally fluctuate but so far this is the best intervention I have tried!

December 26, 2023
Unprompted review
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Reply from BackHug

Thanks so much Steve for your positive review. We are very pleased to hear that BackHug is giving you the pain relief your body has been looking for. It means a lot to all our BackHug team. Hope you had a nice Christmas and Happy New Year 2024 too 😻

Rated 5 out of 5 stars

BackHug is an amazing product

BackHug is an amazing product! Within the application which you can control from your phone there are settings for everyone, ranging from a gentle spine tingling sensation, to the serious pressure of a remedial deep tissue massage (or sports massage). And at the expense of two 60 min sessions per month, you can use the product daily or make it part of your fitness regime. I cannot recommend BackHug highly enough! For any aspiring athletes, or anyone who takes physical conditioning seriously. This product will change your performance for the better and I honestly believe it will save you money in the long run.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

A life improver

Professional and personal business to deal with.
Backhug time helps with my general comfort and after a session on it I often experience an increase in my mental and physical levels of energy. I’m a big fan!

February 3, 2022
Unprompted review
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Reply from BackHug

Great thanks for sharing your experience.

Rated 5 out of 5 stars

Brilliant Backhug chair

a minute agoNEW
I had a free Backhug trials as I've been suffering from an extremely painful sciatica on my right shoulder for 5 weeks. I went to see an accupuncturist, a physiotherapist, very expensive ones but it didn't help at all. I was very affected by this sciatica as I was unable to use my right arm for 5 weeks with many nights on painkillers. I tried backhug and I was so surprised as my pain almost disappeared after only one session of 1 hour. I had to go back again as it gave me so much relief for almost 2 days. I'm very impressed by this invention which is so efficient, I have to congratulate the whole team who developped this incredible machine which might change people's quality of life.

November 12, 2021
Unprompted review
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Reply from BackHug

Many thanks for sharing your positive experience. Reducing aches and pains can make a big difference to our everyday life

Rated 5 out of 5 stars

Seems to be working

3rd time using Backhug and really enjoying it.
I have suffered with back pain nearly my whole life and this seems to be helping. I have tried nearly everything to help but most of the time the next day I’m in more pain, worst case laid up for weeks and can’t move but this has not happened yet with Backhug.
So I have fingers, toes and everything crossed that it continues.

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

I’ve had a free trial with BackHug for…

I’ve had a free trial with BackHug for the last four weeks. It’s not the normal run of the Mill machine. You can adjust the settings by using an app on your phone. The staff are very friendly & professional and I’ve even had the privilege of meeting the CEO. Well organised and run company. Highly recommended. My back Felt better after use every time.

October 29, 2021
Unprompted review
Rated 5 out of 5 stars

Back felt stronger and pain was reduced…

Back felt stronger and pain was reduced I even used less pain medication while using backhug

October 26, 2021
Unprompted review
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Reply from BackHug

Great thanks Gemma for sharing your BackHug experience during the Focus Group study participation. Very best wishes to your next venture too!

Rated 5 out of 5 stars

We had Chongsu who is a physiotherapist…

We had Chongsu who is a physiotherapist that helped us, lovely guy. I went in with my father and he noticed a difference within 4 sessions, he was improving and his back discomfort was reducing each time. We asked if we could get more sessions because the product is great and they kindly allowed us to come back. It feels like a lovely massage. It may feel strange at first like when you havent exercised for a while but eventually it feels normal.

October 24, 2021
Unprompted review
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Reply from BackHug

Great to hear Mano that your dad's back issues have improved over the course of four sessions, as part of our Focus Group study. Thanks a lot for sharing your positive feedback with us. Keep well

Rated 5 out of 5 stars

BackHug is Great and so easy to use.

BackHug is Great and so easy to use.

Download BackHug app set up program to suit your own personal treatment, easily adjusted during session to speed/strength. I use BackHug most days for 30min it helps keep my back and body free from aches and niggles.
Recently I strained my neck within 2 days on BackHug focusing on neck area my neck returned to normal.
Using BackHug gives me time to relax so is great for my well-being and posture.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

BackHug is amazing!

BackHug is amazing!
I use it frequently and it has transformed my back movement and lowered my pain
I feel much looser and rarely take pain killers

I can bend over to put my socks and shoes on For someone who has had MS for over 20 years, that is amazing 🤣

August 31, 2021
Unprompted review
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Reply from BackHug

Hello Ju, thank you for your positive feedback. It's great to hear that you are incorporating BackHug into your daily routine- that is where the best results are seen.

That's incredible that you can now move with so much freedom- we are very happy for you!

Rated 5 out of 5 stars

BackHug.....Is AMAZING

Declan from BackHug arranged for me to try their machine at home. After a quick chat on the phone the machine was delivered by Ken who talked me through the app set up as well as how to use the machine.

I have suffered with back pain for the last 2 years after an injury and have a Herniated disc, Si joint issues as well as neck issues. My GP sent me to an NHS physio who done absolutely nothing for me so I couldnt wait to try the BackHug.

Ive had the machine for a few weeks and use it every morning, every evening and whenever my back feels tight. This machine has made a huge difference to my back. In the evening i use the 40 minute session and have fell asleep on it a few times. Thats the effect this has on your body. It relaxes your muscles and in turn helps relax my mind.

So if you have back or neck issues then try this machine.

Big thanks to Declan and Chongsu for their help.

October 29, 2020
Unprompted review
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Reply from BackHug

Hi. We are sorry to hear you haven't had much help with your back pain in the past, however we are delighted that you found out about us!

It is great to hear you have found BackHug to be beneficial to you.

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