Few items were required some Hansgrohe and Geberit to fix my bathroom, could not find them anywhere as all other shops told me i need to wait few weeks. Mybathstore managed to deliver them to me withi... See more
Company replied
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Review summary
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Reviews shaping this summary
Great price for what I needed but had to be shipped from Germany. The first parcel should have been delivered by FedEx but was untrackable. Spoke to mybathstore who immediately shipped another item t... See more
Company replied
Great company to deal with kept well informed about my delivery,I certainly recommend this company to anyone. I certainly will be a loyal customer in the future.
Company replied
Great customer service, genuinely cared about ensuring I was happy with my purchase. The item arrived promptly and undamaged. Very satisfied with the product and the whole experience. I would high... See more
Company details
Written by the company
Mybathstore is a family-run business supplying quality bathroom products to trade, developers and private individuals. Constantly growing the assortment we carry leading brands such as: Geberit, Grohe, Hansgrohe, Villeroy & Boch, Duravit, Tece and many more. Competitive pricing supported with honest helpful customer service - is all we are about.
Contact info
Unit 20 Huffwood Trading Estate, RH13 8AU, Partridge Green, United Kingdom
- 01403711820, 07494 226600
- info@mybathstore.co.uk
- mybathstore.co.uk
3.7
Average
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Item still not received
Item still not received - have emailed DHL who never received the item. Emailed Bathstore 3 days ago but no response yet.
Very poor.
March 14, 2024
Where is my order?
Still waiting for my order.Tried to email you but it would not go through. Ordered a bottle waste trap KLUDI 320mm chrome finish order no 3969/190224/52.
I have heard nothing.
February 19, 2024
Reply from Mybathstore
Thank you for your comment, please accept our sincere apologies for the inconvenience and disappointment.
We are constantly working to eliminate any shortcomings.
fast delivery
February 12, 2024
Disappointed
Prior to placing an order I have got in touch with the store to check if item required was actually in stock and how long will it take to dispatch it. I have been reassured that required item is available and will be arriving within 10 days after purchasing. After being reassured I have placed an order only to receive an email a week later to inform that due to unforeseen circumstances item will be arriving a week later then initially agreed. Fast forward another week and I am still waiting on the item to arrive. Very disappointed and have a feeling that I have been sold an item that was not in stock.
February 17, 2024
Excellent service
February 14, 2024
Grohe basin tap was not available in uk
Grohe basin tap was not available in uk
My bath store got me this tap in 10 days Thanks Klaudia excellent turnaround
January 26, 2024
Reply from Mybathstore
Arun,
thank you for your kind words your custom; always happy to assist.
Hope to see you again on mybathstore
Klaudia
Reply from Mybathstore
Thank you and hope to see you again at mybathstore
I haven’t received purchase yet!!
January 31, 2024
Reply from Mybathstore
Hi Rory, did you see my email? I wrote to you on the 12th of February with an apology, delivery update and offered a free postage. Below is my email that was sent to you on Monday. Please reply. KInd regards. Klaudia
Hi Rory
apologies for the late reply.
As you have noticed there is a delay with your order for which I'm sorry. Your product is on '10 days delivery mode' as it needs to be brought for you from our European warehouse.
There was a mistake in packing due to a similar product code; as a result a different item arrived. I notified the warehouse and they are correcting the error, the new delivery arrives at the end of this week. We will dispatch on Friday or Monday morning, subject to what time on Friday delivery arrives.
If that helps I will refund you postage fee
Again, my apologies for the inconvenience
Reply from Mybathstore
Thank you for your custom and hope to deal with you again :)
Reply from Mybathstore
Thank you and hope to see you again at mybathstore!
Non appearance of order
I ordered parts for my toilet on 11th December, through PayPal, as I hadn't received them, I sent an email for clarification but received no response from them! I raised an issue with PayPal & received a full refund today!!
Cowboys I'm guessing!!!
Beware????
December 11, 2023
Unprompted review
Reply from Mybathstore
Thank you for reaching out to us. We apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be to not receive a response and have to go through the process of raising an issue with PayPal.
We take customer satisfaction very seriously and we are disappointed to hear that your experience with us was not up to our usual standards. We will definitely look into this matter and address any issues with our response time.
We are glad to hear that you have received a full refund from PayPal. We assure you that we are not "cowboys" and we strive to provide our customers with the best service possible. We hope you will give us another chance in the future.
Thank you for bringing this to our attention. We appreciate your feedback and will use it to improve our services.
Very good price for a very good product…
Very good price for a very good product and very speedy delivery.
December 19, 2023
Reply from Mybathstore
Thank you for your custom and hope to see you again at mybathstore :)
late order and no communication
Order made on 13 Dec, still not arrived or had any dispatch notice by the 31st despite enquiring by email.
December 13, 2023
Reply from Mybathstore
Apologies for this, we are constantly working towards delivering a better customer experience. Thank you for sharing.
Order didn’t arrive.
Unfortunately I can’t give any higher as product never arrived and communication was none existent.
December 7, 2023
Reply from Mybathstore
I apologize for the inconvenience and frustration, that is certainly not the experience we strive to provide for our customers. I understand your disappointment with lack of communication and order arriving late.
Thank you for bringing this to our attention, we are constantly working on improving our service.
Please let me know if you need any assistance with the product.
I was very pleased with the service I…
I was very pleased with the service I received which was prompt and with the customer's needs
November 15, 2023
Reply from Mybathstore
Thank you very much!
Good customer service
Had an issue with delivery which the company sorted for me immediately - good customer service
November 9, 2023
Reply from Mybathstore
Thank you and hope to deal with you again!
Reply from Mybathstore
Thank you very much for your kind custom
Reply from Mybathstore
Thank you for your custom and your kind review, it was a pleasure!
Jumping the gun just to get a review
Jumping the gun just to get a review.
As things stand how can I judge a service when I’ve yet to receive the items I ordered from you !
Maybe you should make sure someone has received their delivery before asking how well they think you’ve done !
November 6, 2023
Reply from Mybathstore
Apologies, Trustpilot got the settings wrong and sent invitation too soon. Hope all was ok with your item. Thank you for your custom.
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