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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation, excellent paper, and vibrant illustrations. Many people found the ordering process simple and hassle-free, appreciating the ease of personalization and the timely, well-packaged delivery. However, some people were dissatisfied with the user experience, mentioning issues with tracking, unexpected delivery delays, or receiving incorrect orders. A few other people also felt that the content of some books was poorly written or contained confusing American grammar, and that the personalization options for character appearance varied inconsistently.

What people talk about most

Product

Customers consistently note positive experiences with product quality and personalization. Many reviewers... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of the books,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and simplicity. Many reviewers... See more

User experience

People report ambiguous experiences with the user experience. Many customers found the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From moment I ordered the whole process was so simple and hassle free. Updates were available to see of what stage book was at wheter it was printing, or binding or shipping. It was very quick process... See more

Company replied

Rated 5 out of 5 stars

I got my two grandchildren a book each for Christmas, the books are so beautiful, they Children absolutely love reading them and were amazed to find their names in the story. I made the mistake, I d... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 books and they are fantastic! The stories of the ones I chose are just brilliant and It was lovely to read them. They feature 3 on my youngest Grandchildren, all siblings, and their names... See more

Company replied

Rated 5 out of 5 stars

Very good quality for a reasonable price when done on a 241 deal The names were transposed correctly, the stories longer than I thought they would've been so many more pages than I expected, and the... See more

Company replied


Company details

  1. Childrens Book Store
  2. Baby Store
  3. Children's Store

About My Best Book

Written by the company

📚 Personalised Children's Books 📚

Explore together as a family, with your children as the stars of their own adventure. Along with their name, you personalise their skin tone, hair colour and hair style, and other features depending on the book. The books are be ordered online with ease, exciting to read and are a great keepsake

🤩 A Unique Gift for Unique Children 🤩

Our large range of different adventures means you will be able to find the perfect book for your loved one. For the youngest reader, there are books about a trip in the forest and learning colours outside. Older children can explore the Land of Dinosaurs, an underwater odyssey or a quest to help the Winter Queen’s magical lantern glow bright again! br>

Books to help with the big life transitions for a child are also available. It could be that your little hero does not want to say goodbye to their pacifier, they need a good bedtime routine or are soon starting school. Written by a child psychologist, these books aim to provide guidelines and helpful tips to ease the stress of these big changes.

We are very happy to hear from our customers and are always ready to help find the perfect book for your child.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

846 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The book is very well written and the…

The book is very well written and the pictures very age appropriate for my young granddaughter. It did not take long to have it delivered to my mail box…I’m impressed with the ease of ordering it.

March 30, 2023
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Reply from My Best Book

Thank you for your lovely review Mireille.

Rated 3 out of 5 stars

The book is smaller than I expected

The book is smaller than I expected. Paper quality is ok. Item is over priced.

April 5, 2023
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Reply from My Best Book

Thank you for your review Kim. All books are available in A5 and A4 size, depending on what customers choose. We value all feedback from our customers. If there is anything else we can help with, please do not hesitate to contact our Customer Service team.

Rated 5 out of 5 stars

Love the ppersonalisation

I ordered 2 books for my young granddaughter. Both her and her parents were excited about it. The personalized art work is fun and the story is engaging for young readers because it's about them .

March 20, 2023
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Reply from My Best Book

Lovely to hear. Thank you so much for your kind review Shirley.

Rated 5 out of 5 stars

Great Storybooks for Kids

The books are simple, understandable stories. The characters make it more personal.

March 21, 2023
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Reply from My Best Book

Thank you so much for your nice review, Jane.

Rated 5 out of 5 stars

The bar is high

It was made and shipped quicker than I expected. The quality of the book itself and the art work was fantastic

March 15, 2023
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Reply from My Best Book

So lovely to hear! Thank you for your great review Crystal.

Rated 5 out of 5 stars

A great experience

The whole experience was great. Designing the book was easy! It also shipped very casta and we got it i quickly. My daughter is loving the book!! It is nicely made, images are clear and the story is super cute.
Definitely recommend!!

January 24, 2023
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Reply from My Best Book

Thank you so much Haydée for your lovely review!

Rated 5 out of 5 stars

First of all...love the books

First of all...love the books! Creative personal high quality and tons of choices. Second of all.. customer service is over the top! When a product did not arrive as was promised...company went the extra yard to make it better. Excellent company, especially at a time when customer service isn't a high priority!

December 30, 2022
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Reply from My Best Book

Thank you so much for such a lovely review, Theodora!

Rated 5 out of 5 stars

I ordered two books for Christmas and…

I ordered two books for Christmas and my children were super surprised to find their names on it. We started reading immediate. Great gift!

December 25, 2022
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Reply from My Best Book

Lovely to hear. Thank you very much for your review Vanessa.

Rated 4 out of 5 stars

Christmas gift

I was promised the shipment would reach before Christmas but a few days after the order was placed ETA changed to Dec 30th...but it arrived on 29th...atleast before the new year. Long but nice story with great illustration and paper quality.

December 30, 2022
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Reply from My Best Book

Thank you for your review Astrelle.

Rated 5 out of 5 stars

Great illustrations and story lines

The adventures in the books are fun and exciting, the illustrations are awesomely beautiful. The names of the kids are used very often throughout the 12+ pages. The spine of the book is ok and I wonder how long it will last but well worth the price (I did buy on a two for one sale) I ordered at the beginning of Dec and didn’t make it for Christmas but the kids enjoyed the story still in January.

January 6, 2023
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Reply from My Best Book

Wow! What an awesome review Julie. Thank you so much.

Rated 5 out of 5 stars

The books looked great and the stories…

The books looked great and the stories were interesting and well written. My granddaughters absolutely loved seeing their names in the stories.

December 26, 2022
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Reply from My Best Book

So nice to hear! Thank you so much for your review Joanne.

Rated 1 out of 5 stars

The book still hasn’t arrived

The book still hasn’t arrived. It was a Christmas present for my niece and nephew. So I had to get them another presents to make up for the book not showing up

December 14, 2022
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Reply from My Best Book

Hi Christopher,

I am very sorry to hear that you have not received your order yet. Please can you email our Customer Service Team at info@mybestbook.uk and we will investigate this for you. We will, of course, find a good solution for you.

Kind regards,
Dan

Rated 5 out of 5 stars

Grandkids LOVED IT!

Very well made and the grandkids loved it. It arrived just in time for Christmas. I may get another at a later date.

December 23, 2022
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Reply from My Best Book

Perfect! Thank you so much for your review Gregory.

Rated 5 out of 5 stars

Amazing Books!

I got two books for two special kids this Christmas, they absolutely loved their books! Amazing stories & art! Something they will enjoy as they grow! They looked even better then online! The only thing is, I did not expect them to be so small but at the same time its perfect for the littles to hold themselves!

December 25, 2022
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Reply from My Best Book

We love hearing about children loving our books :) Thank you so much for this amazing review Emma!

Rated 5 out of 5 stars

Really cute gift

Really cute gift! My nieces loved it and it was very fast shipped. Very cute story as a whole. Definitely super happy with the purchase!

December 23, 2022
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Reply from My Best Book

Perfect! Thank you Jessica.

Rated 5 out of 5 stars

Adorable book

Very well made books. Great for a Christmas gift.

December 10, 2022
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Reply from My Best Book

Thank you so much for your lovely review Carmen!

Rated 5 out of 5 stars

Very well made product

Very well made product. The books I ordered are for christmas, so I will have to wait for reactions.

December 21, 2022
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Reply from My Best Book

Perfect! Thank you so much for your review Gregory.

Rated 1 out of 5 stars

I ordered on November 19

I ordered on November 19, for
Xmas, and I have still
Not received my books. I tried to contact the seller and there was a glitch on the webpage that wouldn’t allow it.

December 20, 2022
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Reply from My Best Book

Hi Brittany,

I am very sorry to hear that you have not received your order. Please can you contact our Customer Service team on info@mybestbook.ca and we will resolve the issue for you.

Kind Regards,
Dan.

Rated 1 out of 5 stars

The incriptions I wrote were NOT in the…

The incriptions I wrote were NOT in the books when I received them.

December 5, 2022
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Reply from My Best Book

Hi Ashleigh.

I am very sorry to hear that your order was not up to expectations. I have just checked your order and cannot see any inscription that was written for either book that you ordered. Please can you contact our Customer Service team on info@mybestbook.ca and, of course, we will be willing to help you.

Kind regards,
Dan.

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