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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation, excellent paper, and vibrant illustrations. Many people found the ordering process simple and hassle-free, appreciating the ease of personalization and the timely, well-packaged delivery. However, some people were dissatisfied with the user experience, mentioning issues with tracking, unexpected delivery delays, or receiving incorrect orders. A few other people also felt that the content of some books was poorly written or contained confusing American grammar, and that the personalization options for character appearance varied inconsistently.

What people talk about most

Product

Customers consistently note positive experiences with product quality and personalization. Many reviewers... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of the books,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and simplicity. Many reviewers... See more

User experience

People report ambiguous experiences with the user experience. Many customers found the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From moment I ordered the whole process was so simple and hassle free. Updates were available to see of what stage book was at wheter it was printing, or binding or shipping. It was very quick process... See more

Company replied

Rated 5 out of 5 stars

I got my two grandchildren a book each for Christmas, the books are so beautiful, they Children absolutely love reading them and were amazed to find their names in the story. I made the mistake, I d... See more

Company replied

Rated 5 out of 5 stars

I ordered 3 books and they are fantastic! The stories of the ones I chose are just brilliant and It was lovely to read them. They feature 3 on my youngest Grandchildren, all siblings, and their names... See more

Company replied

Rated 5 out of 5 stars

Very good quality for a reasonable price when done on a 241 deal The names were transposed correctly, the stories longer than I thought they would've been so many more pages than I expected, and the... See more

Company replied


Company details

  1. Childrens Book Store
  2. Baby Store
  3. Children's Store

About My Best Book

Written by the company

📚 Personalised Children's Books 📚

Explore together as a family, with your children as the stars of their own adventure. Along with their name, you personalise their skin tone, hair colour and hair style, and other features depending on the book. The books are be ordered online with ease, exciting to read and are a great keepsake

🤩 A Unique Gift for Unique Children 🤩

Our large range of different adventures means you will be able to find the perfect book for your loved one. For the youngest reader, there are books about a trip in the forest and learning colours outside. Older children can explore the Land of Dinosaurs, an underwater odyssey or a quest to help the Winter Queen’s magical lantern glow bright again! br>

Books to help with the big life transitions for a child are also available. It could be that your little hero does not want to say goodbye to their pacifier, they need a good bedtime routine or are soon starting school. Written by a child psychologist, these books aim to provide guidelines and helpful tips to ease the stress of these big changes.

We are very happy to hear from our customers and are always ready to help find the perfect book for your child.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

846 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good quality book

It was easy to order, lots of choice with personalisation, colours, hairstyles etc.
Really good quality and beautiful words. The 3 year old recipient loved it!

June 21, 2025
Unprompted review
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Reply from My Best Book

Fantastic to hear! Thank you very much for your review, Sarah.

Rated 5 out of 5 stars

Beautifully presented book

Beautifully presented book, quality paper. I thought it was quite expensive, but when it arrived I could see it was worth it. Our granddaughter was captivated by it.

June 21, 2025
Unprompted review
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Reply from My Best Book

Wonderful! Thank you so much for your review, Sharon.

Rated 5 out of 5 stars

Great birthday present for my Son

Great birthday present for my Son. He absolutely loved it. The fact I could include his older brother and surprise him with the book mentioning his 2 friends aswel, he loved it

May 19, 2025
Unprompted review
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Reply from My Best Book

Fantastic to hear! Thank you very much for your review, Nicolle.

Rated 5 out of 5 stars

Tickled Pink!

So tickled with the result - such a perfect present for my baby grandson who already enjoys a story book.

May 8, 2025
Unprompted review
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Reply from My Best Book

Wonderful! Thank you so much for your review, Ms Stoddart.

Rated 5 out of 5 stars

Delighted with the book!

Delighted with the book!

April 17, 2025
Unprompted review
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Reply from My Best Book

Thank you for your review, David. Fantastic to hear that you arew delighted with your book.

Rated 4 out of 5 stars

Fab for Disney loving kids!

I’ll start with the only real negatives, the customisation of your character is limited, but good enough that kids don’t care. There are a couple of pages in the book which don’t have the customised character picture or name on which seems a waste, almost filler, when the rest of the pages feel really impactful.
Otherwise I have nothing but positive feedback; the book is great quality, exactly as described. The story is really positive and uplifting for young girls and lots of ‘wow’ moments for any Disney princess loving children. My daughter loves it, great book. It is quite expensive but I guess that is to be expected for Disney characters.

April 12, 2025
Unprompted review
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Reply from My Best Book

Thank you for taking the time to review us and your kind words, Sarah. We appreciate all feedback on our books. It's wonderful to hear that your daughter loves her book!

Rated 5 out of 5 stars

Easy ordering

Easy ordering, timely delivery, great gifts!!

April 8, 2025
Unprompted review
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Reply from My Best Book

Lovely! Thank you for your review, Jess.

Rated 5 out of 5 stars

Beautifully written

Beautifully written, illustrated & created book. Quality production with thick pages. Love the attention to detail with the personalised hair length & colour etc. A gift for my granddaughter’s birthday-she’ll love it as she’s the central character! I chose the haunted house story in A5 size as it’s easier for smaller hands to manage & can be taken with her wherever she goes. Bought 3 of these books last year for my other grandchildren for Christmas & birthdays & they were very happy with them. I’d definitely recommend My Best Book to anyone. Great communication & delivery was on time.

March 14, 2025
Unprompted review
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Reply from My Best Book

Fantastic! Thank you so much for your kind words and recommendation.

Rated 5 out of 5 stars

High quality and efficient service

Very simple to use and gorgeous stories to add the child to. Also lovely posters with the ability to have the child's name on them. Very fast turnaround and the quality of the book and poster are superb!

March 14, 2025
Unprompted review
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Reply from My Best Book

Amazing! Thank you Deirdre for your lovely review.

Rated 1 out of 5 stars

Ordered on february 3

(Got full refund after this review) Ordered on february 3, still nothing on march 12. Asked for full refund and nothing. Do not buy from them!!!

March 12, 2025
Unprompted review
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Reply from My Best Book

Hi Zuchryte,

I am very sorry to hear that this has been your experience with us. After searching our system and emails, its not clear which order is the order you made. Please can you email our customer service team at contact@mybestbook.com, with your order number, so that we are able to resolve this for you.

Best wishes,
Dan.

Rated 1 out of 5 stars

Ordered the books before the Christmas…

Ordered the books before the Christmas deadline of 14 of Dec but still have not received them by the 2nd of Jan.

The company uses misleading domain names. I intentionally picked a company with a domain name for the country I am in to avoid this exact scenario but the company is actually based abroad.

If there is an issue with the shipping, this should be addressed by the company. The delivery companies are a subcontractors of the company and a poor choice of delivery company attests to how little the company thinks to their customers.

A company should not create custom Christmas presents if they are unable to fulfillthe business orders to a sufficient standard at that time of year.

My Christmas themed books will be pointless if they ever arrive in January. The children I got the books for got a different last minute present, which means I've had to pay twice.

Very disappointed in this company and would not recommend them. I still have not heard anything back from them either.

December 12, 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Thank you for your review, Conor.

I am very sorry to hear that your order did not arrive in time for Christmas. Our Christmas deadline is based on previous years' experience and data from our courier service. We always strive to produce and deliver orders as quickly and efficiently as possible

If you still haven't received your order or the issue hasn't been resolved, please write an email to us and we will be more than happy to sort this. Please email info@mybestbook.ie, with your order number.

Each of the countries we are available in has their own domain with a local ending for that country. This has always been our set-up for ease of ordering, whichever country you are ordering from. We deeply apologise if you feel mislead by this in anyway.

Best wishes,
Dan.

Rated 1 out of 5 stars

Not received the book..

Not received the book... apparently something went wrong in the printing... Hmmm. I'm still waiting. 20% off my next order doesn't cut it, because there isn't going to be a 'next order'!

December 30, 2024
Unprompted review
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Reply from My Best Book

Thank you for your review, Mrs. H.

I am very sorry to hear that your order was not a smooth process.

If you still haven't received your book or the issue hasn't been resolved, please write an email to us and we will be more than happy to sort this. Please email info@mybestbook.uk, with your order number.

Best wishes,
Dan.

Rated 5 out of 5 stars

Stunningly presented personalised…

Stunningly presented personalised books, lovely colourful pictures and a simple storyline.
An excellent gift

December 29, 2024
Unprompted review
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Reply from My Best Book

Lovely to hear, Kaye. Thank you very much for your review.

Rated 5 out of 5 stars

Best sentimental Gift

Honestly one of the best sentimental presents purchased at Christmas. Gave them to the children Christmas Eve for them to both read to us before bed. Their little faces beamed as they read out their names. Both Stories were magical. Have recommended to friends and family. 10/10

December 24, 2024
Unprompted review
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Reply from My Best Book

How wonderful! Thank you so much for your kind review.

Rated 5 out of 5 stars

Great quality books

Great quality books, reasonable prices, quick delivery, highly recommended.

December 26, 2024
Unprompted review
My Best Book logo

Reply from My Best Book

Thank you very much for your kind review, Peter.

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