Received a jumper at the end of Nov. Worn a handful of times and washed a per instructions - item is now falling to bits and looks about 10 years old - seams coming away etc after 12 weeks of owni... See more
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See what reviewers are saying
I think keeping to the knitwear is a good plan, as I felt the dress fabrics were not quite up to standard (a little too synthetic for my choice of fabric). I do love the designs of brand Dea Kud... See more
Company replied
I love shopping at MBFW, especially at sale time where you get such beautiful clothes at wonderful prices! My latest purchase is a jumper, cardigan and some amazingly comfy jeans! All packaged and dis... See more
Company replied
I always pop in to the Cranleigh My Best Friends Wardrobe. There is always a range of interesting items to browse and buy. The lady who is always there, Laura is always helpful and kind. I have had a... See more
Company details
- Women's Clothing Store
- Boutique
- Clothing Store
- Costume Jewelry Shop
- Dress Store
- Fashion Accessories Store
Written by the company
Founded, as the name would suggest, by two best friends, My Best Friend’s Wardrobe is a leading womenswear and lifestyle brand coined in 2019 by Francesca Beaumont and Sian Haley. Born out of a love for fashion, business and quality, the two, who met by chance at an event, have developed the brand to become synonymous with variety and stylishness, offering a fresh approach to both staple wardrobe essentials, seasonal trends and fun occasional pieces. Quality and imbuing a sense of style and a life well lived, not just a lifestyle is at the heart of their brand and spirit, which is replicated across both their online and offline presence.
Contact info
Unit 1, Elm Farm Park , IP31 3TB, Thurston, United Kingdom
- 01284 653626
- customercare@mybestfriendswardrobe.co.uk
- mybestfriendswardrobe.co.uk
4.5
Excellent
386 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Beautiful purchase ….Sequin Skirt
Beautiful purchase ….Sequin Skirt
Quick delivery, beautiful parcel. Well made and a great price. Good experience, will purchase from MBFW again. 🙏
March 4, 2024
Reply from My Best Friends Wardrobe
Hope you enjoy your skirt :), thank you for purchasing from MBFW x
Updated re view - to my previous one
I just wanted to feedback/ update on my previous review.
Thank you for explaining the situation with regards the voucher.
I do understand now that process issues were at play & a very one off set of circumstances.
Thank you for calling to explain.
Also the new lady working for you was very very helpful.
Many thanks, Sue Brown
March 5, 2024
Unprompted review
Reply from My Best Friends Wardrobe
Hi There Sue, I am glad the issue(s) were sorted, and you have got the voucher sorted. We appreciate your understanding.
Team MBFW x
Be careful buying earrings
Bought some jewellery and it wasn’t of the quality I expect from MBFW. The earrings were the worst, and because the come unsealed in a cloth pouch you can’t return them “for hygiene reasons” - totally understand so send them sealed up and when I realise the look cheap I can return them. The necklace was ok but again sent in a cloth pouch so was just one giant knot on receipt.
February 26, 2024
Reply from My Best Friends Wardrobe
Hi there Leanne. We have taken your feedback, and will be looking to see if our process can be better with sending Jewellery to our customers.
No earrings that are ever sent out are worn by anybody else, that is the main issue with earrings, once inserted into someones ears we can't re-sell them.
If the issue is due to damage or similar, of course they could have been returned.
We are also sorry the quality wasn't up to your standards, we are in the process of reviewing our jewellery to offer the best quality at our price point possible.
We do appreciate your feedback. Regards, Team MBFW. x
Easy website and very friendly staff…
Easy website and very friendly staff when i did click and collect.
February 21, 2024
Reply from My Best Friends Wardrobe
Thank you for your review :)
Great quality!
I have bought several items from you and the quality is great as always. I am a return customer .
February 19, 2024
Reply from My Best Friends Wardrobe
Thank you for your review, it is appreciated :)
Lovely little shop!
I have just discovered this lovely little shop in Cobham. The clothes are stylish, but can be dressed up or down, so very versatile and not expensive! The staff are helpful, friendly and always happy to chat. I felt completely at home… and they’re dog friendly too!
February 22, 2024
Reply from My Best Friends Wardrobe
Thank you for your review and I have passed the positive feedback to our shops :)
Fabulous
Such lovely kind ladies, offering support to someone who knows nothing about style or how to wear clothing!
February 22, 2024
Reply from My Best Friends Wardrobe
Thank you for your kind review, it is appreciated by our team :)
Great cardigan
I received the cardigan I ordered in good time and it's very good quality. It's a lovely soft fabric and a perfect length for me at 5"8. Highly recommend My Best Friends Wardrobe
February 13, 2024
Reply from My Best Friends Wardrobe
Thank you for your review, we do really appreciate your feedback :)
Beautiful skirt
Beautiful skirt, exactly like photos. Arrived promptly and packaged beautifully.
February 16, 2024
Reply from My Best Friends Wardrobe
Thank you for your kind review :)
Just such a beautiful dress
February 15, 2024
Reply from My Best Friends Wardrobe
Our team are glad you have enjoyed your purchase :)
Same items available cheaper elsewhere
Selling Made in Italy items for 200% more than other sites. Please do your research before buying as you can get the same stuff elsewhere far cheaper.
I can’t provide the order number as the dress I was bought from My Best friends Wardrobe was a gift but I already have the exact same broderie anglais dress from Elsie’s Attic and it wasn’t £149 as per the label on the My Best friends Wardrobe dress.
February 19, 2024
Unprompted review
Reply from My Best Friends Wardrobe
Hi Kate, could you please provide an order number or similar so we can help understand more about your negative review further? Thanks, Team MBFW x
Reply from My Best Friends Wardrobe
thank you for the nice review, our team do appreciate our customer feedback. :)
Mixed review
Good service and beautiful packaging but very disappointed with the sizing. Ordered a L dress but it was more like a small Returned which was easy but cost me £1.50 so will get cost of the dress but not the P&so each way
February 12, 2024
Reply from My Best Friends Wardrobe
Hi There, we are sorry the sizing of the product didn't meet your needs. Our sizing of our clothes has not proved to be an issue before. In regards to shipping and returns, our policy aligns with most online retailers of our size. Team MBFW x
online part of my order.
online part of my order was excellent.When I went to collect shop was closed for awhile.Iwent back and the person was not the most helpful when I made other purchases. I admit it was in the jewellery sale also refused cash saying we don't take cash.There is nothing to say about cash.I am unable to purchase clothes from you as I am a size 16 and could afford to make a purchase.
February 8, 2024
Reply from My Best Friends Wardrobe
Hi there, thank you for your review. We are sorry the shop was not open when you went to collect your order. We are looking at sizing currently, and will endeavour to create collections with a wider range of sizing. Team MBFW x
Very friendly and helpful staff
Very friendly and helpful staff.
Lovely shopping experience!
February 5, 2024
Reply from My Best Friends Wardrobe
THANK YOU for the kind review :)
Winner winner chicken dinner 😊
Great service, beautifully packed. Extremely comfortable, nice quality, stretchy, soft jeans. Just like the khaki jeans I purchased from you at Burghley Horse Trials.
February 9, 2024
Reply from My Best Friends Wardrobe
Thank you for your review, it certainly has made the team smile! :)
Arrived beautifully packaged and…
Arrived beautifully packaged and quickly. Trousers just as expected - very happy
February 8, 2024
Reply from My Best Friends Wardrobe
Thank you for your lovely review, we have passed it onto our team at HQ!
A wonderful experience!
A wonderful experience with a lovely range of beautiful clothes, and such helpful staff. Thank you for refreshing my wardrobe!
February 1, 2024
Reply from My Best Friends Wardrobe
Thank you for your lovely review :)
Very helpful young lady with my purchase
February 11, 2024
Reply from My Best Friends Wardrobe
Thank you for the nice review about your shop experience :)
A brand with a big heart
February 1, 2024
Reply from My Best Friends Wardrobe
What a lovely thing to say, we put our heart and soul into our collections and we really appreciate the feedback :)
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