Received a jumper at the end of Nov. Worn a handful of times and washed a per instructions - item is now falling to bits and looks about 10 years old - seams coming away etc after 12 weeks of owni... See more
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I think keeping to the knitwear is a good plan, as I felt the dress fabrics were not quite up to standard (a little too synthetic for my choice of fabric). I do love the designs of brand Dea Kud... See more
Company replied
I love shopping at MBFW, especially at sale time where you get such beautiful clothes at wonderful prices! My latest purchase is a jumper, cardigan and some amazingly comfy jeans! All packaged and dis... See more
Company replied
I always pop in to the Cranleigh My Best Friends Wardrobe. There is always a range of interesting items to browse and buy. The lady who is always there, Laura is always helpful and kind. I have had a... See more
Company details
- Women's Clothing Store
- Boutique
- Clothing Store
- Costume Jewelry Shop
- Dress Store
- Fashion Accessories Store
Written by the company
Founded, as the name would suggest, by two best friends, My Best Friend’s Wardrobe is a leading womenswear and lifestyle brand coined in 2019 by Francesca Beaumont and Sian Haley. Born out of a love for fashion, business and quality, the two, who met by chance at an event, have developed the brand to become synonymous with variety and stylishness, offering a fresh approach to both staple wardrobe essentials, seasonal trends and fun occasional pieces. Quality and imbuing a sense of style and a life well lived, not just a lifestyle is at the heart of their brand and spirit, which is replicated across both their online and offline presence.
Contact info
Unit 1, Elm Farm Park , IP31 3TB, Thurston, United Kingdom
- 01284 653626
- customercare@mybestfriendswardrobe.co.uk
- mybestfriendswardrobe.co.uk
4.5
Excellent
386 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Another gorgeous purchase from this…
Another gorgeous purchase from this fashion boutique. Fantastic service. Fast delivery and a beautiful knitted set. Packaged amazingly x
January 9, 2024
Reply from My Best Friends Wardrobe
Thank you for the review, we are glad you enjoyed your purchase from us. We hope to see you again on our website soon :)
Excellent communication
Excellent communication. Frequent correspondence to let me know the progress regarding the preparation and delivery of my purchase. Package was packed carefully. However, even though I made the order on 22nd December and paid for next day delivery, my parcel arrived after the 28th December. I understand it was a busy time of year but the company must not have charge for next day delivery when they are unable to deliver in this time frame.
December 22, 2023
Reply from My Best Friends Wardrobe
Hi, thank you for the review. Unfortunately the delivery service that close to Christmas was a bit difficult I think for DPD, we hope you enjoyed your purchase though.
Excellent
Delivery quick, beautifully wrapped and item was as described with correct sizing and good quality.
January 4, 2024
Reply from My Best Friends Wardrobe
Thank you for your kind review :)
Gorgeous knitwear
Gorgeous jumper and long cardigan. Great quality and fit! Lovely box arrived with items immaculately packed. Love the attention to detail!
January 8, 2024
Reply from My Best Friends Wardrobe
Our team in despatch thank you for your kind review and appreciate the positive feedback :)
Lovely staff and range of clothes
Lovely staff and range of clothes. Good value sale items.
January 10, 2024
Reply from My Best Friends Wardrobe
Thank you :)
They put by a jumper for me
January 9, 2024
Reply from My Best Friends Wardrobe
Thank you for your review ;)
Great experience
Quick and easy ordering process and chose to pick up at my local store. Order arrived sooner than suggested and was easy to collect.
January 4, 2024
Reply from My Best Friends Wardrobe
Thank you for your very kind review :) we really do appreciate it.
Poor communication and no compensation
Paid for next day delivery on the Thursday before Xmas expected it to be dispatched the friday. Did not receive it until after Xmas, I chased it only to be told the dispatch centre was closed Friday before Xmas. No offer to refund the next day delivery charge, no communication before ordering about Xmas opening times, and no apology for the delay.
December 27, 2023
Reply from My Best Friends Wardrobe
Hi Elizabeth,
We clearly stated on our shipping page that the last day for despatch was on the Thursday 20th December. You ordered late on this day 11:30pm, which would fall into Friday 21st December.
This was also clearly started this on the front of the website too, that the last working day we could despatch would be the 20th. I'm afraid you ordered after our guaranteed delivery date. In your email you sent you said you assumed that we would be sending on the Friday, which was not a guaranteed delivery day pre Christmas.
Im sorry you didn't get your parcel in time for Christmas, but due to the ability to deliver that close to Christmas can't be guaranteed, this is why we clearly specified the date on our website.
Regards
Team MBFW.
The ladies running the store were so…
The ladies running the store were so lovely, approachable and helpful - like having friends helping you out.
December 24, 2023
Reply from My Best Friends Wardrobe
Thank you for your kind review, I will pass it onto our shop staff! :)
Quick delivery even just before…
Quick delivery even just before Christmas and gorgeous skirt :)
December 19, 2023
Reply from My Best Friends Wardrobe
At MBFW HQ we are pleased you got your skirt and you are really happy with it :)
Such personal customer service and…
Such personal customer service and willingness to help. So accommodating, helpful and friendly.
December 15, 2023
Reply from My Best Friends Wardrobe
Thank you for the lovely review, our team appreciate it :)
Very helpful friendly and efficient.
December 13, 2023
Reply from My Best Friends Wardrobe
Thank you for your review :)
Reply from My Best Friends Wardrobe
We are so happy you are enjoying your purchase :)
Reply from My Best Friends Wardrobe
Thank you for your review, our team appreciate it :)
Great company
Great service. My order arrived quickly & the jeans are perfect - exactly what I was looking for.
November 24, 2023
Reply from My Best Friends Wardrobe
Thank you for your lovely review. :)
Quality
Love both my new trousers! Excellent quality and fit. Such friendly and helpful staff too - they were amazing!
November 25, 2023
Reply from My Best Friends Wardrobe
We do hope you enjoy your new trousers :)
Excellent customer service
Delivery was quick. Excellent customer service for returns and exchange. Plus I loved the items I ordered. Better than expected .
November 22, 2023
Reply from My Best Friends Wardrobe
Thank you for your lovely review, the team really appreciate it.
Ordered 2 pairs of jeans
Ordered 2 pairs of jeans. Delivered promptly and fitted perfectly. Details on website re fitting were helpful. Packaged very nicely.
November 27, 2023
Reply from My Best Friends Wardrobe
Glad you like your jeans, and we hope you enjoy your purchase.
Incredibly friendly service and…
Incredibly friendly service and beautiful clothes. Definitely recommend a visit.
November 28, 2023
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