My daughter in law ordered lobster Mac and cheese. The crust was burned and there was barely any lobster in it. When I mentioned it to the staff she brought back a thimble full of lobster. Really if... See more
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I ordered shoes, unfortunately I got the size wrong but they were beautiful, exactly as advertised. They arrived on time. I had communication many times with the Merchant, each time very successful,... See more
Company replied
Placed order through Wowcher and I'm still waiting. I've e mailed and they did respond saying it's lost in transit and they would send another but I'm still waiting! Update on order. Received a reply... See more
Company replied
Bought a costume dress and shoes via Pigsback for my daughter. They both came in separate deliveries which was fine and quick enough considering the current situation. The dress was as described and p... See more
Company replied
Company details
Written by the company
Coin Win Express: Hold The Spin is a train-themed online slot from Gamzix, featuring a distinctive 3-5-3 reel layout, 45 ways to win and medium-volatility gameplay. The game combines traditional fruit machine symbols with golden coins, locomotives and interactive bonus mechanics. Its signature Hold The Spin feature introduces respins where special Train symbols collect, double or boost Coin values. Players can also encounter the Heap of Gold feature and four fixed jackpot levels: Mini, Minor, Major and Grand. With a standard RTP of 96% and maximum win potential of 5,000x the stake, Coin Win Express: Hold The Spin offers Canadian slot enthusiasts a distinctive railway-inspired gaming experience, subject to local availability.
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3.4
Average
224 reviews
No recent history of asking for reviews
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My daughter in law ordered lobster Mac…
My daughter in law ordered lobster Mac and cheese. The crust was burned and there was barely any lobster in it. When I mentioned it to the staff she brought back a thimble full of lobster. Really if you are going to have lobster Mac and cheese put lobster in it or dont have it in your menu
November 25, 2020
Unprompted review
Rattan Garden furniture
Very pleased with our Rattan garden furniture from Armadadeal. Delivered on time and easy to fit.
Looks lovely
September 1, 2020
Unprompted review
excellent service
I ordered shoes, unfortunately I got the size wrong but they were beautiful, exactly as advertised. They arrived on time. I had communication many times with the Merchant, each time very successful, always replying very promptly and efficiently. I look forward to my next visit to their store. Can't praise them enough.
August 20, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey,
Thank you for your great support.
Have a great day!
Kind regards,
Customer Service Team
A bit of time to arrive
I ordered a box of electrical wire connectors that I had seen online and they arrived exactly as described. I must confess that they did take a little longer than most things I had ordered before - just over a month all told however I did send an email to customer services and they were more than happy to either refund me or send out a replacement, which I thought was very good. Unfortunately the tracking option was not working and neither myself or customer services were able to locate the whereabouts of the product. The product actually turned up a day or so later so I was able to cancel the re-sending of the product. I think given the current pandemic and the fact that everywhere is suffering (staffing-wise and trying keep everyone safe) that they did a brilliant job.
August 14, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey,
Thank you for your great support.
Have a great day!
Kind regards,
Customer Service Team
The product knee supports have helped…
The product knee supports have helped me get good support because I have a bakers cyst on the back of my right knee. But since using the knee support has helped me start walking again. Because I couldn’t walk very well at all.
July 22, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey,
Thank you for your great support.
Have a great day!
Kind regards,
Customer Service Team
Best customer service
Customer service is next to none. If I could give them 10*, I would. Would definitely recommend and use them again
July 15, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
That's ok we are always happy to help.
Many Thanks
CS Team
Excellent Customer Service
My top arrived on time, but didn't meet my expectation. I contacted Blufish who refunded me immediately. Excellent customer service
June 30, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
That's ok we are always happy to help.
Many Thanks
CS Team
1 Star is too many.
Can I please rate 0 Stars????
This company is diabolically awful. Ordered an item over a month ago, received nothing. Emailed the company who sent a replacement which still didn't arrive. Requested a refund through them for them to tell me they have requested it from wowcher who will email me to tell me when the refund will be received. Had no email from Wowcher now 2 weeks later. I give up hope of receiving the item and have had to threaten Trading Standards as this is beyond a joke.
June 22, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Dear Zelda
Thank you for your review we are sorry to hear you have not had your order from us or the replacement that was set up.
As our customer service team would have explained to you any order made through a deal site (like wowcher) it is the deal site that will take the payment and hold that payment until the order is fulfilled by the merchant (my bluefish) and the customer is 100% satisfied
Therefore we here at my bluefish hold no funds form yourself as the order was not fulfilled and wowcher will still hold the funds
Therefore our customer service team would've requested that Wowcher refund the money you paid directly to them if you have not received this refund we would advise you to take this matter up with Welcher as explained above they hold the funds for this order and they will be the ones who will refund you
Many Thanks
CS Team
Reply from Coin Win Express: Hold The Spin
Hey
That's ok we are always happy to help.
Many Thanks
CS Team
Reply from Coin Win Express: Hold The Spin
Hey
That's ok we are always happy to help.
Many Thanks
CS Team
Great customer service
Bought a costume dress and shoes via Pigsback for my daughter. They both came in separate deliveries which was fine and quick enough considering the current situation. The dress was as described and pictured but the shoes were the wrong size. I messaged them through Pigsback and received a quick response saying they have arranged for the correct size shoes to be delivered. Delighted with this customer service and problem resolved so quickly. Hopefully new ones won't take too long to arrive!
May 28, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
We are sorry to hear there was a problem with you order but it's great that our CS Team was able to help you get everything sorted out.
If you have any more problems then just get back in touch as we are always happy to help.
Many Thanks
CS Team
Very bad service!!
Very bad service!!
I have ordered vine red tracksuit through Wowcher and what I got is thin white tracksuit. The quality is very poor and completely see through material ! I would never ever wear those tracksuit.
I have tried to contact them - sent few emails, but no reply at all.
I want either full refund or exchange (right colour) asap!
My order number is 34209378 (05/05/20).
May 27, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
We are sorry to hear you are unhappy with the quality of the item you’ve got from us.
Our customer service team answers all emails that are sent to them however unfortunately sometimes our emails end up in the junk or spam folders when we reply to you.
If you have a check in the junk or spam folders and there is no email from us then please get back in contact with us as we want to resolve this matter.
Many Thanks
CS Team
Terrible service
Terrible service. Clothing was appalling and promised a refund- not yet received any refund. Do not buy from this company. Bought through GOgroopie.
I have read your reply back to me on Trustpilot but I still have not received my refund and left with a really bad coat, which you yourself stated you were not happy to send in first place due to poor condition. I am going around in circles. You tell me its gogroopie who need to refund and gogroopie tell me it's you who need to refund.
Reply...... what is your customer service email. Even that is difficult to find !!!!!!
Update on 29/05/2020...still no refund from either Mybluefish or gogroopie. No one taking responsibility. My advise is to stay clear of both. Will continue to update until refund received showing how appalling both sites are.
May 23, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear you are unhappy with your order from us
As our customer service team would’ve explained to you we do not hold any funds for orders that are made these are held by the deal site the order was made on.
Our customer service team would’ve requested a refund from that deal site As they will be the ones to refund you however refunds are not instantaneous Aunt can take a few days to be refunded.
If you have still not had your refund we would advise you to get back in contact with our customer service team as they can look into this matter and chase the deal site for you.
Many Thank
CS Team
----------------------------------------------------------------------------------------------------
Hey
Thank you for your replay.
As we have said no direct payment was made to us by yourselves and therefore we hold no funds from you.
The direct payment was made to gogroopie and they hold the funds for your order and therefore they are the ones who will refund you
What gogroopie would have said to you is that before they can refund you would need to contact us the merchant so that we could request it from them
You've already done this and the request was sent to gogroopie and confirmation sent to you by us of this requested as outlined in the e-mail that our CS Team sent back to you when the refund was requested
Regrettably, we can do no more to assist you in this matter as explained above we do not hold any funds of yours for this order.
Many Thanks
CS Team
----------------------------------------------------------------------------------------------------
Hey
Thank you for your reply.
Our CS Team E-mail address is Support@myblufish.com and then work between 9.00 and 5.00 Monday to Friday
Many Thanks
CS Team
Excellent service from this company
Excellent service from this company. Quick and polite
May 22, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
We are always happy to help.
Regards
MYBLUFISH Customer Service Team
Great customer service!
I had a query which was dealt with quickly and professionally.
May 22, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
We are always happy to help.
Regards
MYBLUFISH Customer Service Team
1 star is over rating this company
1 star is over rating this company. I bought a track suit from this company through wowcher and when it arrived it was the wrong colour, wrong size and the quality was shocking. It was completely see through, the material so thin I was afraid it would fall apart. I have tried to contact Blufish 8 times with absolutely no response and wowcher are no help either. I wouldn't recommend this company at all as their goods appear to be shoddy and their customer service is non existant. I've bought through wowcher on several occasions with no problems but after this experience I won't use their website again. My advice, avoid Blufish!!
May 21, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
We are sorry to hear you are unhappy with the quality of the item you’ve got from us.
Our customer service team answers all emails that are sent to them however unfortunately sometimes our emails end up in the junk or spam folders when we reply to you.
If you have a check in the junk or spam folders and there is no email from us then please get back in contact with us as we want to resolve this matter.
Many Thanks
CS Team
Hello I believe 1 star is rating the…
Hello I believe 1 star is rating the product I received far too highly. I bought a dress through Wowcher. It looks nothing like the photo. I would not even wear it as a nightgown. The fabric is cheap and it looks awful. I am ok with buying something not so great if the price is good but when they falsely advertise using Wowcher then I feel completely cheated. Do not buy from this company. I think it is shocking that Wowcher don't check quality before they allow this sort of advertising.
May 20, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
We are sorry to hear you are unhappy with the quality of the item you’ve got from us.
Whenever a customer isn’t happy with the quality we always ask them to get in contact with our customer service team as there are many ways they are able to help you.
If you’ve not already got in contact with the customer service team their email address is Support@myblufish.com
Again we are sorry you were happy with the product from us.
Regards
MYBLUFISH Customer Service Team
This company is a nightmare
This company is a nightmare , there is no transparency , no obvious contact details , the only one is the ‘support ‘ which is useless .
I ordered a track suit from wowcher and when it arrived it was the wrong size and wrong colour , and absolute garbage . I want a refund but have heard nothing following sending my details to them on ‘support’ .
They need exposing if they are a non reputable company .
May 19, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review.
And we are sorry to hear you are unhappy with your order from us
Our customer service team answer all emails that are sent to them however unfortunately sometimes our emails end up in the junk or spam folders when we reply to you.
If you have a check in the junk or spam folders and there is no email from us then please get back in contact with us as we want to resolve this matter.
Many Thanks
CS Team
NO GOODS, NO REPLY?
I also ordered a waist trimmer belt (through wowcher) and after 3 emails still had no response!!! Their 72 hours response time claim is load of rubbish - I’ve been waiting for reply since 9th May!!! DO NOT BUY FROM THEM - especially if going through Wowcher - both absolutely no help and you’ll be lucky to get the goods. I made a big mistake :-(
May 18, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear that you have not had a reply from us
Our customer service team answers all emails that are sent to them however unfortunately sometimes our emails end up in the junk or spam folders when we reply to you.
If you have a check in the junk or spam folders and there is no email from us then please get back in contact with us as we want to resolve this matter.
Many Thanks
CS Team
Where is my order blufish
Hello,
I ordered for a waist trimmer belt through wowcher and I have not received my order.
I have sent 2 mails to them but no reply.
Wowcher Code: MXQUCY-37CT8Y
Order number: 34053302
Delivery on or before: 13/05/2020
This is my first time of buying from wowcher and I will not buy from this company again.
May 17, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear you’ve not had your order from us.
Due to current world events, there has been a delay with some orders being shipped but please be assured all orders have been shipped
Our customer service team answers all emails that are sent to them however unfortunately sometimes our emails end up in the junk or spam folders when we reply to you.
If you have a check in the junk or spam folders and there is no email from us then please get back in contact with us as we want to resolve this matter.
Many Thanks
CS Team
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