Bob's Discount Furniture Reviews 9,071

Sales person was very pushy and when it was time to set up delivery, delivery to Big Bear was only Fridays. Which required me or my husband to take of work for the delivery. Also she tacked on a warranty that we didn’t ask for and just assumed we were going to get it. After sleeping on it my husband decided he didn’t want the chair so we canceled the order.

Great service!! Tara was a-Mays-ing!

Anthony was patient and informative while I made painstakingly calculated decisions on the selections for my new home. He informed me of the guarantees which brought me a lot of comfort. The store manager, Kevin went over the final details to confirm that I knew about all the benefits of purchasing at Bob’s! What a great experience! Definitely going back and recommending these two at Bob’s Discount Furniture!

Lina was a wonderful sales person. She showed me many sofas and loveseats. I found the one I was looking for. She explained all my options and we came up with the best plan for me. I needed my cellphone and she went out to my car and got it for me because Im handicapped. She offered me refreshments, she treated me with total kindness and care. I will return to buy a dining room table and I will love to deal with in the future. A gentlemen I believe was the manager looked over the information and he a delight to work with. I will give the highest rating because I was really impressed with customer service.

Sincere and Appreciations
Sylvia Y

Awesome experience, great conversation to figure out what we would love to add to our home

Great information from the Sales Team. Alexi was a delight to work with.

Very great seamless experience

The person who helped me was great very polite and very efficient and patience showed me what I was looking for with sale price.. I like the place 3 times shopping here..

Thank you!

My experience at Bob’s discount furniture was great. The salesman was very knowledgeable and ordering went very smoothly. I would recommend highly.

I had the pleasure of speaking with Derrick at the Falls Church store and he was EXTREMELY helpful. Unfortunately there were a few issues with my delivery as well as customer service switching my beds but Derrick worked with me for close to an hour to rectify the issues and get me scheduled as soon as possible. He turned a very stressful and unfortunate situation into a pleasant conversation, that ended with me getting all of the correct items scheduled. Thank you again Derrick!

Great service, great product!!!

Purchase bed, mattress and other bed items on 8/26/25. Delivery date scheduled for 9/2/25. Items north delivered and when questioned, rep said items not on schedule. Can deliver in 3 weeks Told them that was not acceptable. Then that changed date to 9/5/25. Told rep that bedroom was ready now. Called number on sales slip and canceled all items. Advise them if they can’t honor original date I don’t want any item. Legitimate delay would have been acceptable but not bad record keeping

I bought a complete bedroom set from Bob's in 2022 they talked us into buying the warranty and this month I noticed the bottom part of the Floor mirror I purchase had rust on it. I remember we purchased the warranty and I called Bob's and put a ticket in and of course they said it was wear and tear and it was not covered. Really I had a different stand up mirror in the same spot before we purchased our new bedroom set and never saw any rust on it at all. I had them escalate the ticket and they came back with the same answer. What a waste of money to buy their guarantee matter fact I will never purchase anything from Bob's again. Really disappointed customer will never be back after this aggravation!

The sales person Ken was very professional in his approach. He was not pushy and gave us rightful sights about the items we were looking for.
Other stores often get pushy.

The salesman run is excellent salesman. He is the best we’ve been dealing with him for my parents dealt with him for 40 years. I’ve been dealing with them for 20.

Sergio was so on point about everything and the manager was of great help too, I will be doing my future furniture shopping at Bob’s from now on.👏🏽👏🏽

Alex made the process of getting a bed frame and couch very easy. He had thorough knowledge of the merchandise at hand, and also recommended different products to best suit what I was looking for.

I brought a couch from this company on the day the delivery was supposed to take place no one showed up, I then called and company advised they said they have the wrong contact info in The system I ask them how when the sales rep has called and text multiple times to up sale me and confirm the delivery, all I got from customer service was a very rude response. I then decided I didn’t want to do business with a company who treated customers this way and requested a refund, I was then Told by another RUDE customer service person that the card they have on file ends in a number that is not my card. I asked them how they can have a wrong card on file one I have never used or know anything about and they seem to see no issues with a different card not the card that was used to purchase the couch being on the invoice and my contact info in the system being changed? They then tell me after I already took a day off I need to drive 40 min again to the store to show my ID (no one asked for a id when I paid) to get a refund. I have reported this fraud to the trade commission. Use caution when handing your credit card over to a Bobs sales rep

Donna B. was so nice helping me and my husband pick out our first new couch. She understood our budget and was discerning and knowledgeable in her recommendations. We really felt like we were being given special, undivided attention.
The delivery people were also excellent. They happily made the effort to fit our couch through our very difficult entryway (on the second floor). Despite the challenge, they were successful, and I’m writing this review while sitting on my brand new couch.
We are newly able to afford nice things here and there. Furniture shopping that wasn’t in a thrift store was daunting to us, but Bob’s made the entire process pleasant and simple. We will be back!

I've used Bobs Furniture to furnish my apartment and my home for over 25 years. Years ago, it was a different company. Bob sold to a big corporation and they use his name and likeness now.

Bob's furniture used to last. Now it seems very cheaply made and they break down very quickly. The electronics on a $3,000 recliner sectional (just outside of the one year warranty) are not working. They refer me to goof proof because I purchased the coverage. Most likely Guardian (goof proof) will deny the claim stating its manufacture defect not accident, although Bobs now claims Goof Proof covers like an extended warranty too.
Here's the thing that bothers me the most: Bob and Guardian had class action cases against them for their GOOF PROOF SCAM. So what did they do so they could continue with their scam and make additional money on their customers for insurance that they just intend to deny?

CORPORATE BOB'S TOOK AWAY THEIR CUSTOMERS RIGHTS TO JUSTICE THROUGH OUR COURTS by inserting into their fine print on your sales contract that you are agreeing to not be a part of a class action and you can't even hire an attorney to try to make them pay. They state that you have to go through an arbitration organization that's probably in their pocket too.