Mybox Postaplus Reviews 

My experience with MyBox / PostaPlus has been nothing short of appalling, and this incident has become the final straw — I will no longer be dealing with them again. My shipment was received at their China facility on 12 August 2025 and then sat completely still for weeks with no movement or updates. After multiple emails, I was told that shipments from China are only forwarded once every 30 days and that my parcel had missed the 16 August flight — despite arriving four days earlier. I was then informed that it would not move again until after 15 September, meaning it would sit in China for over a month, even though I had already explained that I would be leaving Kuwait on 13 September. Every time I contacted support, I received copy-paste replies with no concrete answers, no accountability, and no genuine effort to resolve the issue. Even after repeatedly asking for escalation to a manager, I was ignored and only told my request was “raised to the concerned department,” yet no one ever reached out. Out of frustration, I requested that the item be returned to the sender, provided a full return address in China, and clearly stated that I did not want the shipment forwarded — but they went ahead and forwarded it to Hong Kong anyway, later claiming it was “too late” to stop. The situation dragged on for nearly two months, filled with contradictory updates and false reassurances. Their final excuse blaming the delay on China’s national holiday only highlighted how poorly managed their operations are. This entire experience has shown a shocking lack of professionalism, transparency, and responsibility, and I’ve lost all trust in the company. After years of tolerating delays and excuses, this experience has made my decision clear — I will never use MyBox again, nor recommend their services to anyone.

I would rate this experience zero stars if that were an option. I placed an order in October, specifically with the expectation that it would arrive by the beginning of December. However, despite the company promising delivery by mid-November, then the end of November, and then the first week of December, it is now December 16th, and my package is still sitting in Canada with zero answer or help from this company.

I have reached out over ten times via email, only to receive vague responses and no resolution. When I call, I am repeatedly told that the package is "coming," yet no proof or further information is provided. This order was intended as a Christmas gift, and the continuous delays and lack of transparency have caused significant inconvenience.

I strongly advise against using this company. Based on my experience, you will likely face severe delays—up to two months or more—without any clear explanation or accountability.

They don't provide you with any support if something went wrong, You don't have any proof that you can use even if you want to complain to consumer right, It's just frustrating knowing that your shipment, money & time wasted was just wasted...

Highly unprofessional, Overcharging courier company and non-existent customer service!!
Use at own risk!

Have used their services for almost past 2 years.. never been the greatest services, but were still manageable.
They delayed over 10 of my parcels last year for over 2 months.

The worse service was however around the period of April - June this year.. They had over 6-7 of my consolidations, which I fully paid in advance online on their portal, as always.
They withheld my parcels (over 30 parcels) citing unpaid dues, which they had applied in form of random charges on each consolidation (around AED50 markup on each consolidation).

Their customer service is non existent, you would never get any response on e-mail or chat. Even on the phone, good luck getting any credible useful information.
On disputing the excess charges, they gave random reasons, citing ‘customs’ or ‘handling’ or some other random reason.

Eventually paid them off just to avoid the harassment…
Highly disappointing and a rip off service.

This company provides the worst service ever. Shipments are delayed for days. They have an application that does not shows accurately the shipments coming in. Items get lost, poorest responses through email or just no responses at all. Charges are hidden, membership is useless even if you pay 90 usd per year you get nothing. Agents on the phone are clueless and they cannot even explain properly the benefits of the membership or the logic behind the logistic service price. This company should not even exist. 1 star is a flattering rate for them.

Late late late late late (PRIME amazon order), it was a next day delivery, it's been almost a week and still nothing. Of course i needed the package urgently as a gift.

Worst ever service I have used. I am a shop and ship customer. One fine day I took a worst decision to try my box service and till today I m regretting that decision. It's been one month now and my two shipments are still in US however during this period I received two other shipments through shop and ship. Whenever I follow up they have simple answer. We regret for this delay sir and your shipment will be delivered soon. I am never ever going to use this service.

If there is a negative star, i’ll give that. Please do not use MyBox. They used to be pretty good, even better than Aramex. I had around 60 shipments from them since 2017 so you can say i used them quite a lot. But this year, all my shipments are either delayed for 2 months or are still on hold. When you call them, they will say that it is not MyBox but it is Postaplus and for MyBox we should just email. When you email them, they don’t understand anything you say and they reply sorry for the inconvenience but they are not solving the problems. They also disabled their chat so there is no way that you can have a decent conversation to get your shipments to your doorstep. Please do not use them. I tried in any way i can post a review to avoid people from getting duped. Use shop and ship, Aramex is more trustworthy. And they charge by 100 grams while MyBox charges every 500 grams.

Worst shipping company I've ever used so far, waiting above 25 days so far yet the items haven't been consolidated, still have to wait for shipping and customs clearance and delivery, seriously i don't recommend anyone using this service, even the consolidation option is way too basic.