brightwheel Reviews 304

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Telemarketing nonsense. They found my daycares number via public records since its a licensed daycare in Canada. They used that number to proactively call me and try to offer me services. So i go t... See more

Rated 1 out of 5 stars

I wanted to deactivate my account and I was ghosted in chat. The moment I mentioned that had to cancel service I was left to figure out how I would be contacted- googling the internet for answers! Poo... See more

Rated 4 out of 5 stars

Start up has had some problems, maybe provide more couching on what to do when you have problems with parents being able to get into their child’s account. Some parents, family, pick ups, would get in... See more

Rated 1 out of 5 stars

As an educator, this software is time consuming and very clunky. In order to create one row of a lesson plan it takes no less than 16 clicks - for one row! Keep in mind that one row includes ONLY Circ... See more

Company details

  1. Software Company

Written by the company

Easy-to-use preschool & child care management software. Manage classrooms, observe students, collect tuition, communicate with families - all from one app!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

304 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Wonderful for somethings, but still needs work.

How I have been using the app:

I have been texting parents both in group and individually. I have sent pictures and videos. I have entered items on the calendar. I have sent/ set reminders for snack. I have taken attendance. I have sent “Kudos” and filled out an “Incident” report.

Things I love about the app:

Ability to send quick texts, reminders, pictures, videos.

I like that this has individual text streams so you can send group and individual messages. And so I’m not texting from my personal phone number.

“Kudos” is a fun option and I like the electronic boo boo report!

I feel like it takes the place of using my phone for texting parents and takes the place of the Remind App.

Things I think they could improve on:

I wish they had a desktop version. Entering all the info onto the calendar and in a longer text message on my phone without a keyboard is difficult and time consuming. At the beginning of each school year I typically enter snacks/ birthdays /color days and holiday parties for the year. This would be quite tedious without a keyboard option.

You can’t set reminders to be sent from the calendar. (snacks, color days, etc…)

You cannot print your calendar.

You can’t send a reminder text without sending the text you are setting up right away…. (I wanted to send a snack reminder for a child set for Friday. I was entering into the app on a Tuesday. the parent received the reminder on the day I entered it and again on Friday, the day I set it up to send reminder.)

September 5, 2019
Unprompted review
Rated 4 out of 5 stars

Best Childcare App Available

As a childcare provider I have tried multiple tracking apps- Brightwheel is hands down the best one I’ve tried! The interface is extremely user friendly and easy to set up and parents love the real time updates on how their kiddo is doing throughout the day! The only thing I wish was easier was using the app to make lesson plans available for viewing by parents (in case their kiddo needs some thing specific for that activity such as water shoes) and easier tracking for potty training. Other then that I love brightwheel and will continue to use it for many years to come!

September 5, 2019
Unprompted review
Rated 4 out of 5 stars

Love this app!

Love this app!! And parents love it too! It is one of the reasons a family chose our center!

September 5, 2019
Unprompted review
Rated 4 out of 5 stars

Love This App

Great app because it shows every thing my children does from the start of their days until the end. I would give 5 stars if we also had a way to check in and see what our children are doing at any moment (As in a live video)

September 5, 2019
Unprompted review
Rated 5 out of 5 stars

Great Tool!

Brightwheel is a great, customizable tool to communicate to parents about what their children are doing throughout the day. I really enjoy using it.

September 5, 2019
Unprompted review
Rated 5 out of 5 stars

Brightwheel eases the difficulties of running a preschool

Brightwheel has been great in helping us to connect our teachers with our parents all in support of our students. One of our favorite features is the digital check-in, check-out that keeps track of who signed-in or out a student and at what time, which parents, staff, and administration has access to. Our preschool staff uses Brightwheel throughout the school day to communicate to parents activities students are involved with, incidents that may have occurred, and general messages. Administration can easily keep track of medical information including shot records, emergency information, and there is also a feature that allows you to collect payments, although we do not use this since we are required to use a different program. This is our first year using Brightwheel after piloting the program during the summer, and we absolutely love it!

September 5, 2019
Unprompted review
Rated 5 out of 5 stars

Brightwheel has been a great resource…

Brightwheel has been a great resource for our preschool. Parents and teachers really enjoy all of the features the app has to offer. Brightwheel is always making improvements. They could improve some billing features. However, compared to other billing programs it's extremely convenient and easy.

September 5, 2019
Unprompted review
Rated 4 out of 5 stars

Brightwheel is a great tool

Brightwheel is a great tool. There is A LOT to learn. I wish that we could have a person from brightwheel come and teach us how to get through some of the harder things about it.
But, overall, it's been a great tool! We are looking forward to getting more acquainted with it.

Thank you!

September 5, 2019
Unprompted review
Rated 4 out of 5 stars

Wonderful, functional and convenient

I love the Brightwheel App. It makes my day to day operations soo much easier. I can communicate with my families and send updates in real time.
The only reason it doesnt have 5 stars is that the billing function is not available in Canada.

September 5, 2019
Unprompted review
Rated 4 out of 5 stars

I really love the connivence as both a…

I really love the connivence as both a parent and a teacher, especially the pay online option. However, I wish that I could have one account linked to my name and be able to switch between parent and teacher.

September 5, 2019
Unprompted review

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