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My Canada Trips Reviews 

234
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the knowledgeable team for designing perfectly tailored holiday itineraries that match individual budgets, personal preferences, and complex travel requirements. Consumers consistently describe the staff as exceptionally helpful, noting that every single arrangement runs smoothly from the initial booking process all the way to the final destination. However, some customers also noted occasional logistical snags, mentioning specific issues such as unexpected transfer delays, unlinked travel bookings, or minor communication errors regarding hotel arrangements. Reviewers occasionally experienced isolated coordination setbacks during their journeys despite the otherwise exceptionally well-planned adventures and professional service provided by the team.

What people talk about most

Service

Users describe positive interactions with service, highlighting responsive agents and well-organized... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their deep knowledge and... See more

Holidays

Reviewers highlight great satisfaction with holidays, describing them as the trip of a lifetime with seamless... See more

Customer service

People report positive experiences with customer service, consistently praising the knowledgeable staff and... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting knowledgeable agents who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Canada Trips can provide you with a perfect Canada Experience to suit your budget, type of holiday & length of stay. I had done some research before I made a call so had a rough idea what we wanted... See more

Company replied

Rated 5 out of 5 stars

Our advisor Cheryl McIntosh came up with an itinerary based on what we wanted to do and added suggestions and advice which was FANTASTIC thanks Cheryl! We went as a couple independently with everythi... See more

Company replied

Rated 5 out of 5 stars

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff... See more

Company replied

Rated 5 out of 5 stars

We wanted extras over My Canada advertised trip from east coast to west which included Toronto to Niagara to Calgary, Lake Louise and Banff then Rocky Mountaineer to Vancouver and Alaskan Cruise. Agen... See more

Company replied


Company details

Written by the company

At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(234)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Holiday and Excellent Travel Company

Excellent and efficient customer service. The whole holiday went like clockwork. The hotels were great, as were the excursions. Everyone I spoke to at My Canada Trips was very knowledgeable and helpful, and the itinerary and information before our trip was comprehensive.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Jennifer the Canada trip adviser was…

Jennifer the Canada trip adviser was very informative and took us through the holiday we wanted.

September 18, 2026
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Reply from My Canada Trips

Thank you Mandy for your 5 star review. We are delighted to hear how helpful and knowledgeable Jennifer was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Great trip to Canada

Just returned from a fantastic My Canada Trips holiday. The itinerary worked really well with just the right balance of organised activity and free time. The organised trips all had interesting and knowledgeable guides. Hotels were of excellent quality in good locations.

September 25, 2026
Unprompted review
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Reply from My Canada Trips

Thank you Mrs M for your 5 star review. We are over the moon to hear you had an amazing time in Canada.

Best, Abigail

Rated 5 out of 5 stars

Our second time we have booked first class service again

This is the second time we have booked with my Canada, the service and attention that David Has given us was first class.
Nothing was too much trouble and his knowledge and experience was much appreciated, and David has tailored an excellent trip for us thank you.

September 21, 2026
Unprompted review
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Reply from My Canada Trips

Thank you Andrew for your 5 star review. We are over the moon to hear this is your second time booking with My Canada Trips. We are also delighted to hear how helpful and knowledgeable David was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

We changed our quote several times but…

We changed our quote several times but Gillian was amazing, listening to our requirements, wish list and budget. She was so knowledgeable about accommodation and fly drive options and tailored a trip that we can’t wait to take.

September 12, 2026
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Reply from My Canada Trips

Thank you Mrs Turnef for your 5 star review. We are delighted to hear how helpful and knowledgeable Gillian was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Go with the experts

My Canada Trips can provide you with a perfect Canada Experience to suit your budget, type of holiday & length of stay. I had done some research before I made a call so had a rough idea what we wanted to include in the itinerary. These people are the experts & have been there so know exactly what they are talking about. Had a couple of very informative conversations with the lovely Jennifer Richmond who gave me some great advice. We fine tuned the itinerary and now all booked up for our September 2027 holiday, can’t wait.

September 14, 2026
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Reply from My Canada Trips

Thank you Peter for your 5 star review. We are over the moon to hear how helpful and knowledgeable Jennifer was when creating your once in a lifetime holiday to Canada. We hope you have an amazing time.

Best, Abigail

Rated 4 out of 5 stars

I was very happy with everything that…

I was very happy with everything that My Canada Trips did but I would not be happy to use CanaDream for mobile home rental again

September 1, 2026
Unprompted review
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Reply from My Canada Trips

Thank you Julie for your 4 star review. We are delighted to hear you had positive experience with My Canada Trips. We are sorry to hear you didn't have the best experience with CanaDream.

Best, Abigail

Rated 5 out of 5 stars

From initial contact in the chat option…

From initial contact in the chat option with Sean to the call to finalise the booking it was a very easy experience

Listened to my requirements and my change requests.. I don’t usually book with an agent but this experience has gone a long way to change my mind. Thank you!

September 11, 2026
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Reply from My Canada Trips

Thank you Lynn for your 5 star review. We are delighted to hear how helpful and knowledgeable Sean was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Great service.

Jennifer had drafted an itinerary for us for 2025 but we couldn't book at the time. When we were ready we went back to her, and she was able to put together a bespoke itinerary for 2027, taking into account everything we wanted to do. She was professional throughout tweaking and adapting the itinerary to suit us.

September 1, 2026
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Reply from My Canada Trips

Thank you Laki for your 5 star review. We are delighted to hear Jennifer took onboard your requirements and by using her knowledge and experiences in Canada created your once in a lifetime holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Cheryl was great

Cheryl was great. She went through everything on the itinerary. We are very much looking forward to our trip.

September 4, 2026
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Reply from My Canada Trips

Thank you Mrs Wicks for your 5 star review. We are thrilled to hear how helpful and knowledgeable Cheryl was when creating your bespoke holiday to Canada.

Best, Abigail

Rated 4 out of 5 stars

Responsive and reliable

Quick, responsive, great ideas and delivered everything they said they would. Haven't done the trip yet, but really impressed - would recommend and use again

September 10, 2026
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Reply from My Canada Trips

Thank you Amanda for your positive review. We are delighted to hear you found our experts to be helpful and efficient when creating your Canada holiday.

Best, Abigail

Rated 2 out of 5 stars

Definitely not worth the cost of the holiday, not being on our travel documents…

From not being on our travel documents that we should make our own way from the airport to the hotel, then myself and my travel companions bookings not being linked, I would say that it was a sub par experience. Because our bookings weren’t linked, even though we booked our trip together by video call, our seats were not assigned together. My travel companions and I do not think highly of My Canada Trips at all.
This was a bucket list’ trip of mine , and I felt very guilty about putting my relatives through this trip.
The service was amazing on the Rocky Mountaineer, the food not so much. I’ve had a lot better on a cruise and my cousin ranked them with school dinners.
I had dietary restrictions and instead of having something different I had whatever was available without the sauce/dressing.
This trip was expensive indeed but certainly was not worth the price.
I do not recommend this trip.

September 14, 2026
Unprompted review
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Reply from My Canada Trips

We are sorry to hear that your holiday did not meet your expectations, this is not the standard we aim for. We have passed your comments on to our customer service team to investigate further. Your feedback is appreciated and helps us improve.

Best, Abigail

Rated 5 out of 5 stars

Amazing

From start to finish my canada trips were amazing.
They sorted everything out and put us at ease. I knew we were in safe hands from the off.

We will definitely be booking again and using there sister companies.

August 22, 2026
Unprompted review
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Reply from My Canada Trips

Thank you Daniel for your 5 star review. We are delighted to hear you had a fantastic time in Canada. We look forward to planning your next adventure with our sister company TripsBeyond.

Best, Abigail

Rated 5 out of 5 stars

Trip to Canada

Everything was as explained before we left. We had no negative experiences and thoroughly enjoyed the trip

August 20, 2026
Unprompted review
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Reply from My Canada Trips

Thank you Julian for your 5 star review. We are delighted to hear you had an amazing time in Canada and our experts explained everything in detail before you travelled.

Best, Abigail

Rated 5 out of 5 stars

As a solo traveller the one to one…

As a solo traveller the one to one attention was very reassuring

August 1, 2026
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Reply from My Canada Trips

Thank you Kate for your 5 star review. We are delighted to hear Cheryl's attention to detail was reassuring when booking your solo Canada holiday.

Best, Abigail

Rated 5 out of 5 stars

A fantastic holiday!

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff were great and we were very happy with the choice of trips which My Canada Trips advised us on.Finally we travelled from Banff to Vancouver on the Rocky Mountaineer. This was the holiday of a lifetime which we will always remember. Thoroughly recommend My Canada Trips who helped us choose the itinerary and tailored everything to our requirements. A total success!

August 23, 2026
Unprompted review
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Reply from My Canada Trips

Thank you Alison for your 5 star review. We are over the moon to hear you had a fantastic time onboard the VIA Rail and Rocky Mountaineer. And that our Canada Experts knowledge and suggestions made your trip. Thank you again for your positive review and recommending us to others.

Best, Abigail

Rated 5 out of 5 stars

Your agents are so efficient and reliable

Your agents are so efficient and reliable. Our dream trip was put together with speed and alacrity. Many thanks.

September 9, 2026
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Reply from My Canada Trips

Than you Teresa for your 5 star review. We are delighted to hear how efficient and knowledgeable Jennifer was when putting together your dream Canada holiday. We hope you have an amazing time.

Best, Abigail

Rated 5 out of 5 stars

Canadian Trip of Lifetime

All went smoothly from start to finish. Good programme of activities for bucket list trip of lifetime. Office responded on phone quickly during planning process. Highly recommended.

August 29, 2026
Unprompted review
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Reply from My Canada Trips

Thank you for taking your time to leave your 5 star review. We are over the moon to hear you had an amazing time in Canada and everything went smoothly. We are also delighted to hear how efficient everyone in the team was at responding to calls.

Best, Abigail

Rated 5 out of 5 stars

Cheryl

Cheryl, was very helpful from start to finish of the booking process.
She offered great advice and knowledge, and understood what we required.

June 11, 2026
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Reply from My Canada Trips

Thank you Mr Westwood for your 5 star review. We are delighted to hear how helpful and knowledgeable Cheryl was when creating your tailormade holiday to Canada.

Best, Abigail

Rated 5 out of 5 stars

Booking Experience

At this stage we have only just booked our holiday with My Canada Trips, so our only experience with the company so far is the booking experience - That said, our adviser Cherly was very good! Very proffessional and knowledgeable about the destinaltion which made the booking process easy and fun. We are now looking forward to the adventure.

August 30, 2026
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Reply from My Canada Trips

Thank you Mr Wilcox for your positive review. We are delighted to hear how helpful and professional Cheryl was when booking your Canada holiday. We hope you have an amazing time.

Best, Abigail

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