The booking process was pleasing that the person I spoke with was understanding and accommodating. I needed a replacement tyre after being unable to avoid a pothole which caused sidewall damage. To fi... See more
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Can't fault them on their customer service and the fact that they get the job done. Good communication when there is an issue. I am a long-term loyal customer and that is not about to change.
The team at mycar Albury are always friendly and helpful. They communicate during any service if they find a fault before proceeding and this means that there are no nasty surprises on the bill when I... See more
Had Matt as my mechanic both times. Both done well within the time he said they would plus it was really good value. Also go a quote for another job that was 50% off what another mechanic said a f... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Albury
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
465 Guinea Street Cnr, David Street, 2640, Albury, NSW, Australia
- (02) 9212 8961
4.8
Excellent
310 reviews
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The staff were very helpful and…
The staff were very helpful and answered all my questions regarding my car’s service and even recommended what needs to be done. Overall, my car service experience is great.
September 27, 2024
Greg and Matt are great to deal with
Greg and Matt are great to deal with, they give honest advice and old fashion service.
September 21, 2024
Fast and hassle free
September 19, 2024
Very nice and very fast!
September 6, 2024
They booked my car in for a roadworthy…
They booked my car in for a roadworthy and was efficient, lovely staff.
September 13, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Probably the worst experience ever.
I clearly explained which Tyre required changing due to a past puncture repair. I asked this to be written on the job doc.
When I came to pick up my car the Tyre was not changed and was told the spare Tyre was a different size, which was not the case.
the worker on the desk was patronizing and very difficult to understand. quite incompetent. Unable to follow simple written instructions. I would never go the garage again.
September 9, 2024
Reply from mycar Tyre & Auto - Albury
Hi Alison,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Revised Review after inspection
Despite an issue during my inspection, I appreciate the prompt response and refund. I look forward to future services. (hoping to avoid similar oversights.)
August 9, 2024
Reply from mycar Tyre & Auto - Albury
Hi Jisang,
Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience.
So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au).
Kind regards
mycar Team
Very efficient team.
July 13, 2024
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