Brilliant service. I was a bit apprehensive about buying a second hand laptop as I’ve never done it before and you hear all sorts of rumours. Happy to be proved wrong! Amazing price for a Microsoft su... See more
Company replied
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See what reviewers are saying
Quality products and a fair price - great customer service - we had a problem when the computer wouldnt turn on properly after a few months of non - use, so we called the team and actually SPOKE to so... See more
Company replied
I recently bought a laptop from this company, and it worked just fine for a while, but then developed a fault which meant that it wouldn't power on. I arranged a return with them and posted it off as... See more
This company has given me excellent service yet again so I am adding this additional 5* review to my previous one 😊😊😊 We took out an optional warranty when we bought the computer 2 years ago, and... See more
Company replied
Company details
Written by the company
My Cheap Laptop is the Number One Premium Supplier for Refurbished Laptops & Tablets in the UK. We offer a wide range of refurbished laptops from all the Tier One Manufacturers such as Apple, Dell, HP & Lenovo. All our refurbished equipment is either end of lease or Government Stock. These cheap devices tend to be the most reliable models around, built to a high standard. Most of our refurbished laptops were top of the range & are only a few years old. The average RRP of the units we offer when new is between £800-£2400! My Cheap Laptop are also proud to be one of only 4 Microsoft Authorised Refurbisher's in the UK providing genuine licensed software with all items sold.
Contact info
Unit I, OYO Business Units, Fishers Grove, PO6 1RN, Portsmouth, United Kingdom
- 02392 374 087
- sales@mycheaplaptop.co.uk
- mycheaplaptop.co.uk
3.9
Great
1K reviews
Replied to 37% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Magnificent beautifully refurbished Microsoft Surface
I have bought many refurbished laptops from My Cheap Laptop in recent years over the last year or so, I have bought five beautifully refurbished Microsoft Surface laptops. I still have four but gave one to my son who is delighted with it. I have bought others from them, a couple of HP, one of which I gave to my daughter. She had previously bought one direct, so now has two for different uses. I only had one minor problem which was with a Surface keyboard. It was replaced within days. The Surface that I bought have now sold out, but a more modern one is still on sale and compared with their original price, are a real bargain. I cannot recommend them highly enough! My purchase date may not be accurate as I’ve bought at least ten in recent times.
October 1, 2024
Unprompted review
Reply from My Cheap Laptop
Dear Customer,
Thank you for your kind words and excellent 5 star review, we always aim to offer the kind of service that would encourage a customer to return if they require any more devices and we are very glad that this has been the case with yourself.
Once again we would like to thank you for your repeat business and look forward to hearing from you again in the near future
Kind Regards
MyCheapLaptop
Poor service
The item did not arrive on time so I called and was told it would be delivered the following day. By lunchtime it had not arrived but I had received an email saying the order was complete. I tried to ring but the office was closed! An hour later the item did arrive but how could they send me the completion email without verification from the delivery driver that it had been delivered?
December 11, 2024
Unprompted review
Reply from My Cheap Laptop
Dear Paul,
We are sorry that you feel as though you had to leave a 1 star review about our company due to your delivery being late.
As we are sure people can understand, December is a very busy time for retailers, especially when the black Friday weekend and specifically Cyber Monday fell in to December this year.
We can see that you placed an order on the 3rd December with an estimated delivery date of Tuesday 10th December 2024.
From our records we can see that your delivery was slightly later than this and was signed for by yourself at 12.23 on Wednesday 11th December.
We do apologise for this inconvenience, however we must stress that whilst we attempt to adhere to them, the delivery dates offered on our website are an estimate only, not a guarantee.
We are sorry that you called and found our offices closed, the telephone lines close for lunch between 12-2pm so we can only gather that you called between these hours.
As for your order complete notification, this is to notify customers that we have completed the order and that it's on it's way to you, from there it is left to the courier and is no reflection on delivery confirmation, therefore this is where we believe there is a misunderstanding of the email in which you have received prior to delivery stating your order is complete.
Overall we have not delivered an item within the delivery estimate and we once again can only apologise for this, however we do feel that as a company we do try our very best to keep our customers informed with any updates on orders placed and hope that they can accept that from time to time, deliveries are later than estimated due to a number of reasons as stated in our terms and conditions on the website.
We hope that everything was and is still ok with the device you purchased and hope that you can accept our apology for delivering your item later than expected.
Kind Regards
MyCheapLaptop
Ecellent in every respect
My HP Elite laptop arrived quickly, in immaculate condition, fully loaded with Windows 11 and MS Office and works beautifully. I could not ask for more.
October 11, 2024
Unprompted review
Reply from My Cheap Laptop
Thanks Andrew for your excellent 5 star review of our company and it's services.
We are very glad to hear that you were both pleased with the condition of your device alongside the speed in which it arrived.
We hope to hear from you once again in the near future
Kind regards
MyCheapLaptop
Dont Believe Them, Believe Dell
They are cheap, but so is their ownership of what they sell.
I received a Dell, with an offered upgrade from Win10 to Win 11. They are Microsoft Certified (blah blah) sothey know what they are doing?
I got a warning from Microsoft that the Dell wasn't "certified" for Win 11. What use is such a message?
Anyway, it eventually failed after a year of involuntary updates (exit, stage left: MyCheapLaptop plc.)
The lady on the phone simply blocked me from any support, and used her vast knowledge to tell me that the Dell was indeed cpmpatible with Win 11. Dell still disagrees with her. I refuse to deal with a font of no knowledge, so I will never support MyUselessLaptop again.
Good for everyone else who loves them. Beware the dragons.
October 8, 2024
Unprompted review
Buy wit confidence
I have now bought 4 laptops from this company, the last two were sold as the same model but when turned on were a different spec. No touch screen on one, though the touch screen was not part of the advertised functionality, they swapped it out without quibble. A great company to deal with, buy with confidence.
October 1, 2024
Unprompted review
Reply from My Cheap Laptop
Donald,
Thank you once again for your business and kind words, we are sorry you experienced a hiccup but are equally pleased that you found our resolution satisfactory.
We hope to hear from you once again in the near future
Kind Regards
MyCheapLaptop
Ordered a laptop
Ordered a laptop, came in great condition. Had no problems with the hardware. However, the 13'' screen turned out to be quite inconvenient so I decided to return it. Here I had no problems with the refund. Both service and the equipment quality are at least worth trying in my opinion.
September 17, 2024
Unprompted review
Reply from My Cheap Laptop
Michael,
Thank you for the excellent review of our company.
We fully understand that when purchasing things online, they may just not be the "right fit" for you, this is why we offer a 14 day moneyback guarantee to all customers and we are glad that you found this offer useful.
Thank you once again for your 5 star review of our service and hope that we are able to supply a device to suit your needs in the future
Kind Regards
MyCheapLaptop
Excellent Customer Service
What a great customer service experience! I purchased a used laptop from the company. Unfortunately the power supply was faulty. I sent a message and had a replacement delivered within 24 hours. Cannot get better than that.
August 12, 2024
Unprompted review
Reply from My Cheap Laptop
Dear Kevin,
Thank you for your excellent 5 star review of our company. It is great to hear that although you had an issue we resolved it swiftly and it lead you to leave us a 5 star service review.
We thank you for this and hope to hear from you again in the future
Kind Regards
MyCheapLaptop
Great technicians
Had an issue with the bluetooth not working on my laptop, phoned the technicians and Arron was a great help, very efficient and professional and fixed the issue in less than ten minutes!
August 12, 2024
Unprompted review
Reply from My Cheap Laptop
Dear Jacob,
Thank you for your very good review of the service we have offered you. As we are all aware, things can go wrong from time to time but we are very happy to hear that Aaron was able to help you with your problem efficiently!
We hope to hear from you again in the future
Kind Regards
MyCheapLaptop
Sent me a laptop that doesn’t work
Sent me a laptop that doesn’t work.
Their phone helpline is never on and I just get an answer phone that says the offices are closed despite trying to phone in their office hours.
I feel they have just stolen my money
June 25, 2024
Unprompted review
Reply from My Cheap Laptop
Dear Natasha,
We can see you placed an order on Friday 7th June in which was delivered on the 12th June.
We are a little bemused to read that you have called multiple times and that our phone lines are never on.
Lines are open between 9-12 and 2-5 Monday to Friday excluding bank holidays.
In addition, our email addresses sales@mycheaplaptop.co.uk or support@mycheaplaptop.co.uk are both visible on our website and on the invoice provided with your order.
We can see that you used email as a point of correspondence and we replied within an hour stating the office phone line opening hours to you alongside offering to help with your issue.
From there you called us and we arranged for a new item to be delivered to you and as far as we are aware this unit was delivered as promised and everything was ok with it.
We certainly have not stolen anyone's money and are more than happy to help if an issue arises as we feel we have done in this case.
We would very much appreciate it if you were able to reconsider your review of the service we have provided.
Regards
MyCheapLaptop
Very good purchase
Purchased Lenovo Thinkpad ,So far so good, Laptop is very fast loading and starting,Also in excellent condition.
Overall very pleased.
April 30, 2024
Unprompted review
Reply from My Cheap Laptop
Thank you for your kind and excellent review of our service
Kind Regards
MyCheapLaptop
Great product
Great product, great price, arrived on time. Would definitely use again.
September 22, 2023
Unprompted review
Reply from My Cheap Laptop
Thank you Dave for your excellent review. We look forward to hearing from you again in the future
Kind Regards
MyCheapLaptop
Reply from My Cheap Laptop
Christina,
Thank you for your excellent review. We are glad you felt our service was great!
Kind Regards
MyCheapLaptop
Waste of time
I recently bought a Dell laptop from here, arrived within 2 days, charged it up. Went to use it, all was fine until 90mins in the battery was flat.
Put on charge and it was still charging 20 hours later.
Rang and was told that battery is only guaranteed for 1 hour. And wouldn't replace the battery even though it is faulty.
I was told to return it and they will swap it or get my money back. I don't want to swap it, I just want the battery replacing.
Useless and unhelpful.
February 23, 2024
Unprompted review
Reply from My Cheap Laptop
As readers will see from this review, we tried to help this customer with their battery issue even though it fell within the guarantee in which we offered on this device at the time, however the customer would not accept our support.
Batteries are consumable items and do deteriorate over time, therefore we cannot give too many guarantees on a refurbished device, however whilst we expect them to last longer than stated, if a better falls below or close to the guarantee we do offer to help where we can.
We hope that this negative review is not off-putting based on the facts stated both in the review and our reply.
Regards
MyCheapLaptop
Computer as described and helpful after…
Computer as described and helpful after sales support
February 8, 2023
Unprompted review
Reply from My Cheap Laptop
Dear Customer,
Thank you very much for your excellent review of our company and it's service
We are particularly pleased you found our after sales support helpful
Kind Regards
MyCheapLaptop
Bought a refurbished dell
Bought a refurbished dell, it arrived quickly as per spec and was surprised how immaculate the condition was.
November 11, 2023
Unprompted review
Reply from My Cheap Laptop
Dear buyer,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Great company
Good specification, good price, quick delivery & great customer support. Can throughly recommend.
October 3, 2023
Unprompted review
Reply from My Cheap Laptop
Dear Stephen,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
Good service and great price...
Laptop was as ordered and was delivered safely and quickly and worked well.
Unfortunately a problem occurred after about 2 months which stopped it working altogether.
Obviously I reported this and a replacement was arranged quickly and efficiently with the original laptop collected at the same time, making life nice and easy.
Replacement has worked without problem since I've had it, which is about 7 months.
Pricing has allowed me to get a higher spec, than I would have done and still at less than I would have paid for a new laptop with lower spec.
Very happy and would recommend.
February 6, 2024
Unprompted review
Reply from My Cheap Laptop
Dear Don,
Thank you very kindly for your honest and great review
We fully understand that things can go wrong from time to time but it's great to hear that you felt we did all that we could to put right any issues you had with your item under it's warranty!
Kind Regards
MyCheapLaptop
The company supplied the item I needed…
The company supplied the item I needed promptly with no fuss.
December 15, 2023
Unprompted review
Reply from My Cheap Laptop
Dear Alan,
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
The battery life is so bad
The battery life is so bad. within 1 month had to kept in charger to use otherwise it will die in 10-15min. Need help on the product bought.
January 5, 2024
Unprompted review
Reply from My Cheap Laptop
Dear Ramkumar,
We are sad to see that you have left a review of your product rather than a service review. However we would like to point out that your item has a warranty and if you had an issue we were not to know as we have not had any contact with you regarding your order since you purchased it. The only contact we have from you is a query prior to purchase in which we responded to, therefore we are very sad to see you have left a 1 star review for our service.
All items come with a warranty, and battery information is shown clearly in the warranty info & Returns page. Batteries are consumable items and do deteriorate over time if misused or over charged, however we can only help if we know about your issues, something in which we did not know until now, over 4 months since purchase
Regards
MyCheapLaptop
Excellent service delivered quickly and…
Excellent service delivered quickly and the product is exactly what I needed
The description was accurate and the laptop works perfectly
February 14, 2023
Unprompted review
Reply from My Cheap Laptop
Dear David
Thank you very kindly for your excellent review
We look forward to hearing from you in the future
Kind Regards
MyCheapLaptop
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