Mychillscents Reviews 96

Edith, thank you for your help.

Andy was very helpful and considerate and had great customer service.

Edith is helping to resolve my issue. The escalation team is in touch with me

Harry helped me with my issue, he was very nice and acted extremely professional, i have talked to another couple of agents but he was the only one who actually solved my problem!

I had a problem with my membership registration and contacted the support team. Luckily, Edith responded quickly and assisted me thoroughly. She was very professional, attentive and helped me resolve the issue satisfactorily. Thank you Edith and the team for providing a great customer service experience!
I am very satisfied!

I'm negotiating for assurance. Cause the issue is not really resolved yet.

Alero helped me out so much.

This company replies to emails all the time, they're perfect it's just that i had to cancel unfortunately I'm changing my email so i didn't want to complicate things.

The contact person Casillas was very much helping
me and he aimed to find the solution

Alero was quick to contact me and is currently helping me resolve my issue.

All agents are responding well, providing clear information! 💯 Alero, specifically, super understanding, helped easily or instantly resolve the issue.

Good customer support by Marshall. Thank you Marshall. I really do appreciate it.

They were helpful

Scammed me for two lots of £34 when trying to use Ringo had to goto bank cancel

Thank you Ann for your support

good service Ann,and good company,thank you Ann,for every thing and good experience with Ann,good customer support Ann,

Polite customer service, fast administration

A huge scammers .
Stay away; they are scammers who will end your account with huge charges.

My husband got scammed by them and incurred over 300€ in charges in just a week. Please note that he never visited their websites, and we have no idea how they got his card details. After noticing the deductions, I discovered the fraudulent websites. We contacted customer service and explained everything. They were nice enough to cancel the membership, although we had no idea what kind of membership it was.

After cancelling the membership on day 13, my husband received another charge of 49€. We were understandably upset. Once again, we contacted customer service, and they told us that the cancellation period was 14 days and that the membership charge was still due. When we threatened to report the fraud to the legitimate authorities and leave reviews everywhere, they agreed to refund the last charge, which was previously deemed impossible.

After he received the refund, we left them a review on Trustpilot to help warn others. All this happened in November 2024, and shockingly, in March 2025, they emailed my husband asking him to change his review in exchange for a refund of all his charges. We agreed, hoping to get our money back. They requested a screenshot to ensure we would change the review. We complied, but they only refunded him 2€.

We updated our review to reflect the actual situation. So, everyone, please be cautious of those 4-5 star reviews, as they are likely not genuine. I am sure they are doing this to many other people as well.