Who ya gonna call? My Concierge Direct Busters!!Holy wow — these folks have managed to take desperation and deception to a whole new level. Big promises, bold marketing claims… and a whole lot of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very aggressive sales tactics to get you on a contract Which you have to sign through zoom video call. And zero results from the money you invest in. Hotel guests won't find their way to your business... See more
Company replied
We are really pleased with the whole onboarding experience from Mike & the team at My Concierge Direct. Every step was seamless and we are very pleased with the digital guest guide that will help t... See more
Company replied
Great option for us and very quick to set up with attentive support. We've been able to cut down on paper usage by removing Guest Directories from all bedrooms and the stats that are sent to us on a m... See more
Company replied
Company details
Written by the company
At My Concierge Direct, we believe that every journey should be filled with memorable moments, and that's why we've created the ultimate Digital Guest Guide to elevate your guest’s experience. Our unique software can take your concierge to the next level or create a digital concierge service for hotels with no existing facility.
Contact info
8 Avroe Crescent, Blackpool, Lancashire, FY4 2DP, Blackpool, United Kingdom
- 01253 489569
- info@myconciergedirect.com
- myconciergedirect.com
3.0
Average
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommend this Marketing App
Wonderful people to work with answered all my questions and had my shop up and running on the app almost immediately. I love the monthly payment option as well.
September 9, 2024
Unprompted review
Reply from My Concierge Direct
Thank you for your kind review! We’re thrilled to hear you had a great experience with our team and that getting your shop set up on the app was quick and easy. We’re glad the monthly payment option works well for you, and we look forward to continuing to support your business!
Simple and useful
Simple and useful. Nice to have a little insider guide.
September 9, 2024
Unprompted review
Reply from My Concierge Direct
Thank you for your feedback! We’re happy to hear that you found it simple and useful. If there’s anything else we can do to enhance your experience, please let us know!
Reply from My Concierge Direct
Thank you for your feedback! We're glad to hear that you found our service professional and detail-oriented. We appreciate your support!
A great app
A great app, looking forward to success being part of it. Good customer service
August 1, 2024
Unprompted review
Reply from My Concierge Direct
Thank you for your review! It’s great to hear that you’re excited about the app and enthusiastic about being a part of its success. We’re also pleased that you had a positive experience with our customer service. We’re committed to providing excellent support and are always here to assist you. If you have any questions or need further help, don’t hesitate to reach out. We look forward to continuing to support you and seeing the app's success together!
The experience I had with Concierge…
The experience I had with Concierge Direct was a well informed and professional one. Ryan and the team have been accommodating and have answered questions even after my initial call with them. I would highly recommend their services.
July 17, 2024
Reply from My Concierge Direct
Thank you so much for your kind words and positive review! Ryan and the team always strive to be accommodating and helpful, so it's great to know that their efforts made a difference for you. We appreciate your recommendation and are always here if you have any further questions or need assistance. Thank you for choosing our services!
Ryan was thorough leaving me with no…
Ryan was thorough leaving me with no questions to ask. I have every confidence that my business will be a success with the help of the Biltmore Hotel and Concierge. I look forward to continue working with them in the many years to come.
Colleen
The Hygienist Hub
1 Orchard st
W1H 6HJ
July 11, 2024
Unprompted review
Reply from My Concierge Direct
Thank you, Colleen, for your wonderful review! We're delighted to hear that Ryan's thoroughness left you with no questions and that you feel confident about your business's success with our help. We value your partnership and are excited for the future!
Andra stayed with us and persevered…
Andra stayed with us and persevered with us to check that the finished product was to our liking.
July 18, 2024
Reply from My Concierge Direct
Thank you for your kind review! We're delighted to hear that Andra provided the dedicated support you needed and ensured the final product met your expectations. Your satisfaction is our top priority, and we appreciate your feedback!
Great addition for guest info
Great option for us and very quick to set up with attentive support. We've been able to cut down on paper usage by removing Guest Directories from all bedrooms and the stats that are sent to us on a monthly basis indicate good engagement from our guests.
July 18, 2024
Reply from My Concierge Direct
Thank you so much for your fantastic review! We're delighted to hear that our solution has been a great fit for you and that the setup process was quick and easy. It's wonderful to know that our attentive support has made a positive impact. We're also thrilled that you've been able to reduce paper usage and that the monthly stats show good engagement from your guests. We look forward to continuing to support your efforts and success!
Seamless onboarding experience
We are really pleased with the whole onboarding experience from Mike & the team at My Concierge Direct. Every step was seamless and we are very pleased with the digital guest guide that will help to showcase our hotel. Thank you.
John Gascoyne.
General Manager.
The Bridge Hotel & Spa Wetherby
July 17, 2024
Reply from My Concierge Direct
Thank you for your wonderful review! We're thrilled to hear that you had a seamless onboarding experience with Mike and the team at My Concierge Direct. It's great to know that you are pleased with the digital guest guide and how it will showcase your hotel. Your satisfaction is our priority, and we appreciate your kind words.
Very good Service
All associated parties which we spoke or dealt with have been very professional and very helpful.
They communicate fast and with accurate details.
July 17, 2024
Reply from My Concierge Direct
Thank you for your kind feedback! We're delighted to hear that our team was professional and helpful throughout your experience. We strive to communicate quickly and accurately, and it’s great to know that this was reflected in your interactions with us.
Reply from My Concierge Direct
Thank you for your kind words! We're glad to hear that you found our service very helpful. Your feedback is greatly appreciated.
Reply from My Concierge Direct
Thank you so much for your feedback! We're thrilled to hear that you found our service efficient, positive, informative, and to-the-point. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.