MyCPAP Reviews 

4,565
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy and convenient ordering process, often finding the website simple to navigate and staff recommendations helpful. People frequently highlight the competitive and reasonable pricing, noting significant savings compared to other suppliers. The products are often described as high quality, arriving well-packaged and exactly as ordered, with prompt and efficient delivery, frequently earlier than expected. However, some customers also noted occasional issues with delivery, including lost parcels or significant delays, and felt communication about shipping was sometimes unclear. A few other people also felt that staff product knowledge was sometimes lacking or that pricing for certain items was considerably higher than international alternatives.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Clients share positive opinions on product, with many reviewers pleased with their new machines and finding... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as easy and... See more

Price

Customers had positive experiences with price, often highlighting competitive and good pricing, with some... See more

Service

People report positive experiences with service, often describing it as amazing, excellent, and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online ordering was easy, intuitive. Standard shipping yet arrived on third day after order placed at a rural location. Value for money. Products safely packaged. Products as ordered. Already a repeat... See more

Rated 5 out of 5 stars

Victoria is a LEGEND !!!! Her knowledge was great, and her customer service was down to earth and amazing !! Her recommendations made the process easy and she helped me get exactly what I was loo... See more

Company replied

Rated 5 out of 5 stars

Could not get more easier and clearer than this! Select the product, pay, receive the product, pretty straight forward. I am repurchasing a newer model of my old CPAP machine so I didn't need much adv... See more

Rated 5 out of 5 stars

Always super quick delivery, good prices in a competitive market. I bought a travel CPAP machine and haven’t used it quite yet. But as usual everything was beautifully packed and organised. Many thank... See more



Company details

  1. Sleep Clinic
  2. Medical Equipment Supplier

Written by the company

MyCPAP has been established for over 10 years and is Australias leading supplier of CPAP products. We supply CPAP machines, masks and accessories. We have all the leading brands which include ResMed, Philips Respironics, Fisher and Paykel Healthcare, Transcend and Lowenstein

MyCPAP - The CPAP specialists

Written by the company

We have a great understanding of people with sleep apnea
We have a great understanding of CPAP machines and masks and have over 10 years experience

Fast and free shipping for orders over $100

Express deliveries available

We guarantee delivery of all items with a money back or replacement guarantee in place. We also offer a 14 day money back guarantee on all products

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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4.8

All reviews

(4,565)

806 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I eecently ordered and paid for the…

I eecently ordered and paid for the CPAP mask which waa delivered.
However,
I have never received the order confirmation nor a tax invoice for it.
I sent an email to your office via the "contact us" on your platform requesting a tax invouce for it,
but never received a reply nor an ackbowledgement of my request.

Simon Chua

June 28, 2026
MyCPAP logo

Reply from MyCPAP

Hi Simon

I have sent you a copy of the invoice and strangely could not see any request for contact. The confirmation is automatically sent when you place the order and is the same as the address linked to this so may have gone to spam. As for getting tax invoices for health fund, we usually do this for the machines and only do this for masks and accessories upon request.

Rated 3 out of 5 stars

poor understanding of their own product

poor understanding of their own product and asking feedback on the same day of purchasing instead of waiting for usage and real feedback. It is further a bad experience as they keep following up for feedback everyday until you provide it. u asked it and now u cop it

June 23, 2026
Rated 5 out of 5 stars

Highly recommend

Very competitive pricing and really quick delivery which was very important.

I will make sure to use this site again for any future CPAP purchases.

Thank you

June 26, 2026

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