I was not planning on signing up for a membership. Upon explaining my point of what happened, Genalyn was very understanding and helpful. I can not say enough good about Genalyn. She didn't try to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️ Hyperpigmentation & Dark Spots ✨
Contact info
United States
- +1 786 442 2626
- info@mydermadream.com
- mydermadream.com
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice folks to deal with and quick…
Very nice folks to deal with and quick answers and resolution. Shout out to Genalyn!
My problem was solved.
Agent was very patient and…
Agent was very patient and understanding of my age. He worked hard to revolve my issue.
My agent name is Belle and she was…
My agent name is Belle and she was awesome. She worked with me so I could be able to get what I needed. She was so nice and courteous. It was very easy to work with her.
Problems
I have been having difficulties with purchasing this product and also continuing my membership but Anna has been very expedient and professional in handling all my concerns. I was a little nervous when I received a defective product and then charged for my membership because I thought I might have been scammed but they promptly got back to me and Anna has been very prompt in responding to my emails and concerns and I am very excited to get my new product and to try it out.
Wonderful customer service
JSHEIN was very helpful with giving me a specific regimen to use, explain how the products work, how to get the best benefit and giving me his contact information for questions. He said he would check in monthly with me to see how it's working for me. Great customer service!
Jessa did a great job and solved my…
Jessa did a great job and solved my problems! Thanks very much.
Hopefully the product will do what it…
Hopefully the product will do what it is suppose to do in 90 days !! Will see!!
Great salesman!
Jhein Chris is very easy to talk to, very friendly and a great salesman!
It's a scam!
When I received my order, the MyDerma Dream Calcium Stick, it was not the same item they advertise. I ordered the package of six and was supposed to get free gummies and I did not. Tried to contact company and even sent them a picture of the product I received, got no reply. This company is a scam!
She canceled without trying to get me…
She canceled without trying to get me to stay. I appreciated that.
Jennifer was very knowledgeable and…
Jennifer was very knowledgeable and friendly. She gave detailed instructions of the regimen that I would need to complete to get optimal results from the device and serums. I feel fully prepared as a result.
Overall this company is a bait and…
Overall this company is a bait and switch scam. You order the basic product - the red light therapy wand. Then you are upgraded to the pro then there are the serums - but the serums arent complete with out more serums They call , they text they email but they only want to sell you more stuff. And to boot there is a hidden membership that you are unaware of until they start charging you. STAY FAR AWAY!!!!!!
I appreciate John
I appreciate John. He was a great help in resolving my issue. Great customer service, thanks.
Jhein was very knowledgeable about the…
Jhein was very knowledgeable about the products that I will be receiving. Most importantly, she was also kind and amiable. I am looking forward to using Derma Dream products and I am thankful Jhein is on my team!
Fritz was very informative and helpful.
The agent was able to find a solution.
Satisfied customer
I was unaware that my first purchase was actually a subscription to receive monthly products. When I asked to cancel the subscription, it was handled promptly. This happened within 2 weeks of receiving my initial order, which came while I was away. I cannot comment on the products, as I have not had time to use them.
Usman was most helpful
Usman was most helpful. Very polite and addressed all my concerns.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






