MyDogsTrainer Reviews 

435
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, dedication, and genuine care for the dogs, often highlighting specific trainers for their exceptional work. Many people noted significant improvements in their dogs' behavior, including better lead walking, recall, and reduced reactivity, making walks and daily life much more enjoyable. The service is frequently described as excellent, with reviewers appreciating the regular updates, videos, and clear communication provided throughout the training process. However, some customers were dissatisfied with the product and customer service, reporting no improvement in their dogs' training despite significant investment. These individuals mentioned poor communication, lack of follow-up, and concerns about their dogs' well-being and care during their stay, including issues with hygiene and unmet needs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional service and dedication.... See more

Service

Users describe positive interactions with service, with many reviewers praising the exceptional care and... See more

Product

Customers consistently note ambiguous experiences with the product, with many reporting significant... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the outstanding support, excellent... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the regular updates and daily videos... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can’t recommend this company enough, we have been really struggling with our 18 month old Labrador with her recall and lead walking. It’s still early days but we can already see a big change. Beth wa... See more

Rated 5 out of 5 stars

Review for Trainer Maisie specifically. Maisie came into our training journey with MyDogs later down the line, and we could not be more grateful. Not only did she get straight to the caus... See more

Rated 5 out of 5 stars

We were a little nervous to drop our dog off for two weeks but we didn’t need to be. He had the best time and his trainer Maisie was amazing with him. As a big, strong excitable dog walking him could... See more

Rated 5 out of 5 stars

We were at our wits’ end with our two‑year‑old Border Collie, Merlin. His recall was practically non‑existent. Merlin spent three weeks at the Southampton branch, where Beth was his trainer. He... See more


Company details

  1. Dog Trainer

Written by the company

Treat your dog to a residential stay at one of our UK wide training centres. A week long intensive course is the ideal way to address training issues working one to one with one of our experienced trainers in a fun engaging environment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

435 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(435)

54 reviews in the last 12 months

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Rated 4 out of 5 stars

Holly At Stourbridge

I cannot thank Holly enough at the Stourbridge kennels she is amazing . My 6 month old Bernese mountain dog Koda has come on amazingly in the short time there. Day 1 home I can already see a huge difference in him. I cannot thank you enough Holly with the work you have put in we will continue this and he will grow to be an amazing adult.

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

Caitlin at Oxford branch

Caitlin was excellent with our Goldendoodle Louie. He was very responsive over the 2 weeks he was with her. We now have the tools to keep him calm and he understand the commands. We literally rinse and repeat with him. He learnt to heal, walk with a loose lead, he does a lot less jumping when we come home and it's much more of a pleasure to have him. I gave Caitlin 5 stars because she put so much effort into his training, the rest is up to us, but with a lifetime guarantee I know if we have any trouble we can go back. Jackie

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Knowledge, experience and undivided attention in Harlow centre

Polly-Anna and Kyran in Harlow branch were amazing! During the one week our Doberman Ronnie spent with them he got much more receptive to the two commands he was struggling with - recall and heal. Polly-Anna and Kyran helped us understand the basic principles and best techniques for dog training fundamentals. They also have shared the best practice tips and bread related observations. They both are very knowledgeable and Experienced in the trade hence naturally provide great results! Thank you Polly-Anna and Kyran! The centre manager - Danielle, is amazingly accommodating, helpful and very kind too! Thank you Danielle!

July 30, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant, in every way!

I took my little 5 month old Cockapoo, Bear, for a 2 week training course with Morgan in Southampton. I had done a lot of research and decided that with such good reputation along with a reasonable price tag, that MDT was the place to go.

I was not disappointed!

For starters, Morgan was amazing! Absolutely lovely and definitely made me feel so much more comfortable with saying goodbye to my little boy for two weeks, knowing he would be in great care for the time he was away. She explained the process to me upon arriving, was very welcoming and friendly off the bat, and generally just a lovely person as a whole.

I received emails with both images and videos from Morgan every other day, showing me Bear's progress throughout his stay. From the first email alone, I was amazed with what she had been able to get him doing!
This personal touch, reaching out to me updating me on Bear's progress throughout, really put me at ease. Helped to reassure me massively that he was okay and the training was going well.

Bear has learn't so much in only two weeks! Obviously, we still have a long way to go and I will keep on the training daily with Bear, but I know if I have any questions I can always go back to Morgan and she will help out.

All in all, I've been extremely impressed with MDT, Morgan and all the training. I would recommend anyone wanting high quality dog training to sign up!

Thanks so much guys!

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Holly & Broadmarsh Kennels

All the team at MydogsTrainer and Broadmarsh Kennels were great! Holly the trainer really made a difference with my dog, he stayed for a couple of weeks and I have seen a difference in him already. He is better at lead walking and seems a little calmer, he is still a little reactive at times but I have had plenty of advice from Holly since he's been home, and of course training is always going to be ongoing. Holly sent lots of photos and videos throughout his stay and also sent a detailed report all about him and the things I can continue at home. Thank you to Holly! The team at Broadmarsh also took care of his paw as he had hurt it before he was due to go there, a big relief! He will definitely be back! Thanks again

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Holly & Broadmarsh Kennels!

Ivy stayed at Broadmarsh Kennels for 10 days while we were away on holiday and her trainer was Holly. Everyone at the kennels was lovely and she seems to have had a great time there. We cannot speak highly enough of Holly. She was wonderful with Ivy and kept us updated with pictures and videos every day. Ivy wasn't well behaved on lead when she went in and now she is home, she is so much better and we now know how to continue training her for situations where she encounters others on the lead. The handover was excellent and we went to a park with Holly to see all the training she had done in practice. Thank you so much. Highly recommend!

August 2, 2023
Unprompted review
Rated 4 out of 5 stars

MDT Southampton

11.08 was the collection date for my puppy after 15 days training. Daisy (puppy) had 19 days boarding at Delvallie Kennels. Morgan was the trainer for Daisy and was excellent. A very lovely person who is wonderful at her job. The only reason I haven't give 5* is because the kennels weren't very clean. I'd certainly recommend Morgan though!

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Lucy was in the kennels for 2 weeks and…

Lucy was in the kennels for 2 weeks and had some behaviour training. Her trainer Morgan was lovely . She communicated extensively with us by email and sending videos and photos.The handover was thorough and did not feel rushed. I really felt that nothing was too much trouble.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

Polly-Anna was a great trainer

Polly-Anna was a great trainer. She kept us up to date throughout our pups stay. Helped us understand where we had previously been going wrong and provided us with tips and advice. The kennel itself was great caring for our pup really well even when he was a bit poorly they communicated with us throughout and really looked after him. Our pup seemed like he had a great time there and really liked all the staff. Thank you for all your help!

August 12, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic dog training!

Caitlin was amazing with our black & white GSP. He's a nervous & reactive dog & after 10 days was so much better.
She gave us the foundation in training & the tools we needed to continue. We can now go for walks feeling confident & safe that incidents can be avoided.
We love the fact that it's a lifetime guarantee, so can come back any time :)

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We sent our 2 year old rescue German Shepherd to train with Polly-Anna. He was super reactive with other dogs and Polly managed to get to the source of the reactivity and helped to guide us on how to help our boy improve.
I felt very comfortable leaving him with Polly as she has experience with larger dogs and GSD’s. He came home to us in good condition and a with a few new manners.

Very happy with the service and will certainly be recommending.

Thank you Polly!

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Five star residential training

We recently signed our 11month old bulldog up for a residential course, Initially for general obedience training. We decided to go with broad marsh kennels in the West Midlands so a bit of a journey for us but so worth it. Ted stayed there for two weeks and His trainer Holly kept me updated every step of the way with photos and videos. We signed up to this whilst we went on holiday rather than using normal kennels and honestly what a difference. His behaviour has calmed down, he’s not jumping up at everyone, I can take him for a walk without him taking me which has made a huge difference to the time we spend together. I received a very detailed report about what Holly had taught during those two weeks and how to ensure we maintain the advice given. I can’t thank Holly and Broadmarsh Kennels enough. Will definitely use for a refresher course if needed in the future. Five stars from us and a very big thank you again Holly!

July 14, 2023
Unprompted review
Rated 5 out of 5 stars

Intensive training that delivers results

Holly was just wonderful. From the first time she met Vinnie and assessed him to the handover and training session for us she was clear and insightful into Vinnie's behavioural issues and way to counteract them.

During the intense training itself she kept us regularly updated with pictures and videos of his progress and has followed up with us directly after training to see how we are getting on.

Vinnie is still not "perfect" in his behaviour reacting with other dogs, he possibly never will be, but he has progressed significantly in the time he spent with Holly and My Dogs Trainer.

I would definitely recommend their services to anyone who has a dog needing some polishing!

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Holly in the West Midlands branch of…

Holly in the West Midlands branch of MyDogsTrainer was such a professional and did such a great job with our extremely energetic Spanish Rescue - Holly sent videos and texts everyday showing Betty’s progress and answered all my queries and concerns. It is a huge step to send your beloved family member to a residential training course for 12 days but my concerns were swiftly forgotten when I realised how committed Holly was to my Betty and training her as requested by us - we know the training is ongoing and does not stop because Betty is home with us but to know Holly is just a text or call away fills us with confidence - I would highly recommend Holly to train your dog and show you how to follow up to ensure your dog and others are safe

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Morgan the magical Dog whisperer

What an amazing experience!!! If you want your Dogs taken care of in the most professional loving environment....look no further than mydogtrainer!!! We were blessed to have Morgan who has been an absolute God send for our puppy!!! Her level of detailed feedback and care throughout the process makes it effortless to recommend her and if she is a reflection of the wider company...you couldn't want for better!!!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Holly is a great trainer

Holly is a great trainer, every time I got a video update Sparky always looked happy. He is now much more attentive on walks and is walking better on lead.
I am very pleased with the service I got and would recommend it.
Thanks Holly

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience, definitely worth the investment

We left our super excitable chocolate Labrador at Broadmarsh Kennels with Holly for 5 days.

We specifically wanted to work on his excitement when meeting other dogs and recall. Holly was fantastic, I could tell from the videos sent over she made a strong connection with Harley almost instantly. She gave us updates daily and ran through techniques we can use to reinforce some of the foundations she set with Harley.

He’s been home for a few days now and there is a noticeable difference in his behaviour despite the short stay. Would highly recommend and definitely money well spent.

June 30, 2023
Unprompted review
Rated 4 out of 5 stars

Positive training experience

We left our 14 month old labradoodle Albie in the care of trainer Holly at Broadmarsh Kennels in Stourbridge, West Midlands. Albie is super sociable but get hyper excited on walks and when meeting dogs and humans. It was obvious he was very happy in Hollys company. When we picked him up after 5 days he was brilliant on the lead walking, stayed close and generally a lot calmer. We have another labradoodle at home, 18 months old and unfortunately when they got together it seemed like Albie wasn’t listening again! But using the skills Holly taught us we have managed to get him back to where he was and he’s much calmer on the lead and his recall is much better than before. He’s a powerful dog, 32kgs so we needed him to stop pulling which he doesn’t do now. We’re both enjoying our walks much more which is great 👍😊

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience! We’ve been given the experience & knowledge to help our dog - and he knows what he’s got to do too!

We took our 9 month old German shepherd to Caitlin in the Oxfordshire branch as he was very excited, jumping up at people & mouthing them, just wanting to be friends with everyone but not being polite about it at all! We also wanted some help with loose lead walking because he pulled LOADS & even more if he sees another person or dog that he wants to meet. Caitlin sent me multiple updates throughout the 12 days, including videos & photos. When I picked him up she went through a few of the training bits & let me try it out myself. Don’t get me wrong he still gets SO excited when he sees people & other dogs, but we now have the knowledge & skill to get him to focus more on us. It can still take a little while but he knows what he’s got to do & will settle WAY quicker than he used to. It feels a lot more manageable already & it’s only been a few days since we got him home! Caitlin’s also already checked in on us to see how it’s going & invited us to get in contact for any more issues going forward.

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

Holy Dog Trainer Broadmarsh Kennels

Holy is a brilliant dog trainer full of knowledge and expertise. I’ve had 3 other trainers and none of them could help with my stubborn dog Rocco. He loves Holy and listens and has learnt so much since he’s been there.Holy is a real asset to MDT and I’m so greatful we were able to book Rocco in with her.
Thankyou Holy. X

June 10, 2023
Unprompted review

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