The gentleman who called me was extremely polite, considerate and helpful. Even so hi called me to do his job for his company and collect a payment he first wanted to receive some information from m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentlemani spoke with was so lovely. He was extremely kind & made my worry disappear. I’m very unwell at the moment. I’m having to rely on benefits. He suggested people that can be helpful i... See more
Company replied
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassiona... See more
Company replied
The agent I spoke to was very professional and listened to what I had to say. He was very polite and definitely a credit to the company. I received several texts reminding me to call them, and when th... See more
Company replied
Company details
Written by the company
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contact info
9 George Square, G2 1DY, Glasgow, United Kingdom
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4.3
Excellent
438 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No problems, handled well
Spoke to Jacklyn today, very helpful courteous understanding and professional.
An asset to the company.
February 21, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback, it's great to read this. We'll be sure to pass this message on.
Spam issue on company side
Spoke with a gentleman, helped me with my finance solutions . Got email from them it came up as spam , also got phone calls from them came up as spam. Why I asked and he seemed bit upset and became frustrated and pushed me into raising my voice. Firstly listen to the customer and don't start being forceful like all other debt collection agencies. It is no wonder people don't want to speak to you . I'm sure most people in a finance difficult situation would be more responsive if you changed your attitude instead of acting like jumped up police . Little bit of tact and sorting the company phone call and email out as not coming up as spam would be a start.
February 20, 2025
Unprompted review
Reply from EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
We appreciate you letting our Advisor know that our phone number was flagged as spam. We are currently investigating this with our Telephone provider.
Unfortunately, this can happen when the phone number presented hasn’t been updated correctly on lists the service providers use to determine whether your call is spam or genuine. When this happens, the problem can be compounded with further recipients who we haven't managed to speak with, flagging missed calls as spam.
Unfortunately, emails are dependent on various guidelines set by email hosting services. We are also investigating this issue and working with our supplier to address it.
Based on your feedback about the call, we’d like to apologise. Our team prides itself on providing friendly and empathetic service. We appreciate that on this occasion, this wasn’t reflected in your experience. This is something we’d like to investigate further. As we can not identify any associated accounts from this review, we have reached out to you via TrustPilot for further information.
If there is anything further we can help with, you can email our Complaints team directly at complaints@myepfs.com.
Kind Regards
Very good costumer service
Very helpful advice and professional people
February 20, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for providing feedback. We are very pleased to know you found our team helpful and professional.
Luke was very friendly and professional
February 17, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for your feedback. We appreciate you taking the time to provide a review. We'll pass on the feedback to Luke.
This is a Scam
This is a Scam, they send a letter that looks very real, the website looks real and the reviews at the time of writing this are positive.
February 13, 2025
Unprompted review
Reply from EP Financial Solutions
Hi,
Please be assured any attempt at contact from our firm is not a Scam; we are authorised and regulated by the Financial Conduct Authority and members of the Credit Services Association.
Creditors assign us to provide support, typically when a customer is in arrears, as we are well placed to help, treating customers with understanding and compassion. Our empathetic approach is reflected in the positive reviews you have referenced.
While we would encourage you to contact us, if you do not wish to do this the other option is to please contact the client referenced on our letter directly.
If there is anything further we can help with, you can email us at contactus@MyEPFS.com, or call 03445714030, we are open from 8 am to 8 pm Monday to Thursday and 8 am to 5 pm Friday.
Kind Regards
The friendliest company in the world!
Extremely friendly and great people!
February 13, 2025
Unprompted review
Reply from EP Financial Solutions
Many thanks for the review Solana. We are very pleased to hear you found our team members friendly.
Reply from EP Financial Solutions
We appreciate you taking the time to provide this feedback. It's always pleasing to hear when our team have been friendly and helpful.
Excellent phone advisor
Excellent phone advisor
Credit to the team
February 11, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review. We much appreciate you taking the time to provide this feedback.
Received a letter saying I owe £25.88…
Received a letter saying I owe £25.88 to EE. Rang EE and they say there is no outstanding debt, as I pay by direct debit. Tried ringing EPFS, to be fair it's Sunday Evening so no answer (although EE did!). Will try ringing in normal business hours EPFS ref: 149262921.
February 9, 2025
Unprompted review
Reply from EP Financial Solutions
Hi,
Thank you for reaching out via TrustPilot.
We appreciate you have advised you have been in contact with our client.
Our office opening hours are 8 am to 8 pm Monday to Thursday, 8 am to 5 pm Friday and 9 am to 1 pm Saturday. Our team can be reached via 03445714030 or contactus@MyEPFS.com.
EE also offer a transfer process if you wish to contact them, by calling 0800 956 6000. These details are listed on their website at https://ee.co.uk/help/billing-payments/financial-support/what-is-a-debt-collection-agency.
At your convenience, if you can get in touch with our team we can assist and look into this further.
Kind Regards
Call handlers very polite and…
Call handlers very polite and professional. No letters only reason knew something was missed was a call.
February 6, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide feedback. We are glad to know you found our team polite and professional.
Very helpful and understanding
After struggling to pay my debt the bill was passed on to these people and the gentleman couldn't have been more helpful and understanding of my situation I put in an offer that I could afford and he made it quick and easy to set up a direct debit
January 31, 2025
Unprompted review
Reply from EP Financial Solutions
Many thanks for the review. We are very pleased to hear our colleague was understanding of the situation and made things easy.
.The staff were extremely courteous and…
.The staff were extremely courteous and understanding, informative, and supportive. A successful outcome achieved through dedicated personnel.
January 28, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you Fiona. We much appreciate the feedback. It's very pleasing to know you found the team courteous and understanding, informative, and supportive.
Very helpful
The colleague I spoke yo very helpful. Had patience why disability. With numbers an spelling. Vert happy. Mr Sherrington.....
January 27, 2025
Unprompted review
Reply from EP Financial Solutions
We appreciate you taking the time to provide feedback. We are glad to know our team member was helpful for your situation.
She did the best she could do but I…
She did the best she could do but I needed more help, which was unavailable for her to do
January 27, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review Jane. We appreciate you taking the time to provide feedback.
I’m pretty convinced that this is a…
Edit- 5 star service? Have you seen how many complaints are on here from others? No letter received and I emailed as instructed and still no response.
Update- Text only is completely unprofessional ‘We have important information for X. Please visit secure link (my-rise.com).’ Again, I have no debts. I am not giving out my personal information to something that has shocking reviews and looks suspiciously like a scam. If it is real then whatever company you’re acting on behalf of can get in touch with me.
I’m pretty convinced that this is a scam.
I’ve been receiving harassing text messages that demand I get in touch with them. I looked up this company and on the UK government website, it says it’s dissolved as of the 5th of November 2024. I don’t know how they know my first name and mobile number, if this was genuine then I’m sure I’d receive a letter, email or phone call. I have no debts so there is no reason for me to be continually harassed.
January 27, 2025
Unprompted review
Reply from EP Financial Solutions
Hi,
This is a response to the edited review on the 30-01. Many thanks for providing TrustPilot the phone number.
We wanted to let you know we have located the number and removed it from the associated account. There will be no further messages related to that account for the number provided.
Our complaints team responded to an email on the 29-01, this covered requirements in regard to DPA for them to release further information via email. The email, may on this occasion be in your spam folder.
If you require further information, we can support this if you can locate and respond to the complaints team email, alternatively our team are available on 03445714030.
We apologise for any inconvenience.
Kind Regards
------------------------------------------------------------------------------------------------
Hi,
This is a response to the edited update.
We are here to help, and are in no way a scam, which is reflected in the balance of reviews reflecting 5 star positive feedback where customers have engaged with our team.
Please be assured that we will have sent a letter to the address we have on record. If you have not received one, we may have been provided your phone number in error and we apologise if that is the case.
We respect your decision should you not wish to share information with TrustPilot or email our complaints team to provide a reference number. We'd love to help further, but unfortunately, we can't identify the account the text message was associated with without this information.
If you change your mind but don't want to update TrustPilot and would like us to look into this further, our complaints team can be reached at complaints@myepfs.com.
Kind Regards
---------------------------------------------------------------------------------------------
Hi.
Please be assured any attempt at contact from our firm is not a Scam; we are authorised and regulated by the Financial Conduct Authority. Our firm reference number with them is 708669, and we are also a Credit Services Association member.
Regarding the website you checked, the information you have sourced is unrelated to our firm. The firm was incorporated in 2001 and remains active.
Creditors assign us to provide help, typically when a customer is in arrears, as we are well placed to help, treating customers with understanding and compassion to reach affordable solutions for their circumstances.
When we are asked to contact a customer, we will use the contact details we have available, utilising SMS as one channel and sending letters as well. In this instance, if you have received a text but not a letter, we may either have been provided an incorrect telephone number or may not have an up-to-date address.
As we can not identify any associated accounts or email addresses from this review, we have reached out to you via TrustPilot for further information. Please provide them with the EPFS reference number in any SMS received, and we will arrange for the associated telephone number to be removed if it’s incorrect. If you provide them an email address also, we can write to you to confirm.
If there is anything further we can help with, you can email our Complaints team directly at complaints@myepfs.com.
Kind Regards
The advisor I spoke to was a woman…outstanding she needs a raise or promotion
The advisor I spoke to was a woman called Donna and trust me she’s a credit to you she was amazing she laughed with me and made me smile when I cried in desperation an absolute legend
January 21, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for your positive feedback for Donna. We will make sure this message is passed on. Many thanks.
GP financial helped me with a small…
GP financial helped me with a small debt listened to everything I said was very polite and made sure that I would not suffer financially on making this payment very pleased
January 21, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for your feedback. We are very pleased to hear you had a positive experience. Thank you.
I have been receiving text messages and…phone calls yet I have never lived or used Thames water this is worrying as the messages are non stop I don’t owe anything to Thames water
I have been receiving text messages and phones saying that they were referred to me by Thames water. Yet I have never lived in the part of UK that uses Thames water. This is now worrying as they keep sending the messages and phone calls despite the fact that I tell them. Especially after I was scammed last year. I asked them to various with Thames and track down the person using that account but that is when EP finance text me more. I am so stressed
January 10, 2025
Unprompted review
Reply from EP Financial Solutions
Hi,
We appreciate you bringing your concerns to our attention.
Any communication from us will most likely regard instruction from our client to contact their customer. If you have received a communications in error, we apologise.
We want to help, but as we cannot identify any associated accounts or phone numbers from this review, we have reached out to you via TrustPilot for further information. Please provide them with the EPFS reference number from the communications received and we’ll get this looked at straight away.
If there is anything further we can help with, you can also email our Complaints team directly at complaints@myepfs.com.
Kind Regards
Very friendly helpful and understanding…
Very friendly helpful and understanding always polite and everything explained clearly.
January 17, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review Anthony. We are pleased to know you found the team helpful and understanding with everything explained clearly. We appreciate you taking the time to provide feedback.
The lady was so understanding &…
The lady was so understanding & helpful.as for the last guy LIAM whom I spoke to some weeks ago.he said he'd get back to me when I'd got all my dates of communication etc out.& I never heard from him or anyone else until yesterday chatting to lovely Scottish lady who was so reassuring & helpful & now looking into my complaints
January 16, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review Regina. We much appreciate your feedback.
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