The gentleman who called me was extremely polite, considerate and helpful. Even so hi called me to do his job for his company and collect a payment he first wanted to receive some information from m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentlemani spoke with was so lovely. He was extremely kind & made my worry disappear. I’m very unwell at the moment. I’m having to rely on benefits. He suggested people that can be helpful i... See more
Company replied
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassiona... See more
Company replied
The agent I spoke to was very professional and listened to what I had to say. He was very polite and definitely a credit to the company. I received several texts reminding me to call them, and when th... See more
Company replied
Company details
Written by the company
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contact info
9 George Square, G2 1DY, Glasgow, United Kingdom
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4.3
Excellent
438 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advisor was helpful and supportive
Advisor was helpful and supportive. Very happy with the service.
November 6, 2025
Unprompted review
Reply from EP Financial Solutions
It's great to know you found our team helpful and supportive. Thank you for the feedback. We appreciate the review.
Very helpful and easy to communicate
Very helpful and easy to communicate
November 5, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. We appreciate the review.
Extremely helpful.
The gentleman I spoke to today was very helpful which allowed me to resolve the issue with the third party.
November 3, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. We appreciate the review. We are glad you found our team member helpful.
Very patient and good listener
November 5, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. We appreciate the review.
Advisor was helpful and considerate
Advisor was helpful and considerate
November 3, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. We appreciate the review.
Tha advisor was so helpful and friendly
Tha advisor was so helpful and friendly
October 29, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you. We appreciate the review.
Reply from EP Financial Solutions
Thank you. We appreciate the review.
Donna on phone was amazing thank you🙂-…
Donna on phone was amazing thank you🙂- Kieran
October 20, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. We will pass on the kind words to Donna.
Reply from EP Financial Solutions
Thank you for taking time to provide a review. We appreciate it.
Moving forward
I have been in debt for a long time and found talking to my debtors very difficult , hostile some what aggressive , not this lady I felt she cared and was very compassionate and understood how difficult just talking can be , not this lady she made me feel calm and relaxed and actually cared about my circumstances. Made dealing with my debt so much nicer and I can see a light at the end of the tunnel again .
October 15, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide feedback. We know it can be difficult to talk about debt, and we’re so glad our advisor made you feel supported and at ease. It’s great to hear you now feel more positive and can see a way forward.
Reply from EP Financial Solutions
Thank you for the review; we are pleased to know you found the teams service to be helpful.
Very rude and not helpful at all.
I spoke to this company twice in the last three weeks. Each time I call in they are all chirpy until you tell them your name. I found the advisors tone changed immediately upon asking my details. We are all human being regardless of which part of the world we are from. I was born in this country. Indirect racism unfortunately.
October 10, 2025
Unprompted review
Reply from EP Financial Solutions
We’re sorry to hear that you’ve come away with this impression after speaking with our team.
At EP Financial Solutions, our approach is always to listen first and never judge. We aim to treat every person with compassion and respect, regardless of their circumstances. The experience you’ve described doesn’t reflect the standards we work to uphold.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will make sure this is reviewed promptly.
Appreciated that someone listened to…
Appreciated that someone listened to understand, rather than listen to respond. There is always a solution.
October 6, 2025
Unprompted review
Reply from EP Financial Solutions
Thanks you for taking the time to provide feedback. It is always pleasing to read that our team have listened and understood.
Very helpful and well informed adviser.
Very helpful and well informed adviser.
Understood the situation very well and provided good advice regarding future action.
October 9, 2025
Unprompted review
Reply from EP Financial Solutions
We appreciate the review, thank you. Glad to know our advisor was helpful and well informed.
Reply from EP Financial Solutions
Many thanks for the review.
The advisor was very compassionate!
The advisor that I spoke to was incredibly understanding of circumstances and gave me some reassurance that things do get better. I wish I caught his name because he deserves some recognition for going the extra mile!
October 8, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide feedback. We are glad to know our team member has been compassionate and understanding.
Very helpful reassuring put my mind at…
Very helpful reassuring put my mind at rest
October 8, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review, it is appreciated.
It was an open communication…
It was an open communication surrounding
With professionalism.
October 7, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide feedback. Glad to know you were happy with how we engaged.
Easy as that
With the memmber off staff i had to help me the bill has been paid and account n9w closed. Was happy to listen to all my questions and by working together was able to get it all paid. Was there to help not judge thanks for your help
October 8, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for sharing your experience. We’re glad our team could support you and that everything was resolved smoothly.
Overdue non existent IONOS account
Chasing me for a non existent IONOS invoice on an account that I closed @5years ago. ended up sorting it directly with IONOS. No payment required
September 3, 2025
Unprompted review
Reply from EP Financial Solutions
We’re sorry to hear about your experience.
We understand it would be concerning to receive correspondence about an account you believe to be closed. We only act on instructions from our clients and always seek to ensure any information provided to us is accurate and up to date.
If the account in question was closed and no payment was required, we’ll be happy to confirm that our records reflect this correctly.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will make sure this is reviewed promptly.
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