We've bought various Fabulosa products from B&M, but recently we had a £5 discount in our local newspaper 'The Sentinel' if you spent over £20, so did an online order,easy to do and free delivery also... See more
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Review summary
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Reviews shaping this summary
First of all it was late, sent 2 emails requesting an update but got no replies, only acknowledgements they’d received emails. Tried phoning customer service, complete waste of time, no one answered... See more
Company replied
Absolutely obsessed with Fabulosa products 😍✨ The scents are incredible and honestly I think I’m addicted to buying them now 😂 I usually shop online because the promotions and deals are absolu... See more
Company replied
Absolutely love the products, keeps the house looking and smelling fresh clean and wonderfully inviting. Long lasting and the bundles are great value to keep your home beautiful. Last order took a lit... See more
Company details
About Fabulosa
Written by the company
At Fabulosa our belief is simple... everyone should Feel Fabulosa, Look Fabulosa and Smell Fabulosa. Fabulosa is not bound by the limitations that many cleaning brands face and continues to bring scent-sational fragrance to our customers in and around the home.
For four years, we have been delighting our community of passionate and loyal customers with products to stimulate all senses, across home, garden, car, pet and much more! With our innovative approach to lead the way in fragrance, we make this promise to you... to continue being the perfect partner for all your household needs.
Our 4-in-1 action formula kills 99.9% of bacteria and viruses, cleans and shines, provides long-lasting freshness and eliminates odours; meaning Fabulosa doesn't just lift dirt alone, we spread ‘That Fabulosa Feeling’.
Contact info
Unit 8, Airfield Road, CW5 6LQ, Nantwich, United Kingdom
- 01270 449040
- info@myfabulosa.co.uk
- myfabulosa.co.uk
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My package arrived covered in sticky…
My package arrived covered in sticky stuff as they had leaked everywhere ..reported this and asked for refund but was turned down ..beware when ordering these ..I won't be again!! Thanx for nothing
April 12, 2026
Unprompted review
Reply from Fabulosa
Hey Jayne,
We’re really sorry to hear about your experience, that’s definitely not the standard we aim for. Receiving a parcel in that condition must have been frustrating, and we completely understand why you’d be disappointed.
Leaks in transit can occasionally happen, but we always want to put things right where we can. It’s concerning to hear that your refund request was declined.
From what we can see, this order was fulfilled via TikTok, which means we don’t have access to the relevant order details on our system and aren’t able to assist directly with refunds or claims. We’d kindly recommend reaching out to TikTok’s customer support team, as they’ll be able to review your order and help resolve this for you.
We apologise for the inconvenience caused, and if there’s anything else we can help with, please don’t hesitate to get in touch.
Thanks,
Team Fabulosa
Reply from Fabulosa
Hey Michelle,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
These products are truly…
These products are truly transformative. Upon opening them, one is immediately greeted by an incredible aroma—fresh, luxurious, and pleasantly lasting, transforming the entire home into a spa-like sanctuary. Beyond their delightful fragrance, their cleaning efficacy is genuinely remarkable. They effortlessly eliminate grime and streaks, leaving surfaces pristine and gleaming. It is uncommon to discover products that perform so effectively while also exuding such a pleasant scent. For those desiring a impeccably clean home with an enchanting aroma, these are an absolute essential.
April 29, 2026
Unprompted review
Reply from Fabulosa
Hey Shirley,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Reply from Fabulosa
Hey Pauli,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Nice smelling
Smells beautiful and works great but the spray tops that are sent with the items are too big for the bottles so they are useless.
April 28, 2026
Unprompted review
Reply from Fabulosa
Hey Katrina,
Thanks so much for your feedback, we’re really glad to hear you love the scent and that the product works well for you! We’re sorry about the issue you experienced with the spray tops not fitting properly.
We’ve now moved over to a one-size-fits-all trigger, which are slightly longer to accommodate all bottle types, and we really appreciate you bringing this to our attention. Please reach out to our customer care team with your order number and our team will be happy to assist you. You can contact us at info@myfabulosa.co.uk.
Thanks,
Team Fabulosa
I love how it makes my home smells so…
I love how it makes my home smells so fresh.
I would highly recommend.
April 25, 2026
Unprompted review
Reply from Fabulosa
Hey Levene,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Your products are fantastic we had to…
Your products are fantastic we had to clean the bathroom we used a lot of the products brilliant just brilliant.
April 25, 2026
Unprompted review
Reply from Fabulosa
Hey Jack,
Thank you so much for your wonderful feedback! We’re delighted to hear you’re enjoying our products and that they helped make cleaning the bathroom a brilliant experience. It means a lot to us to know our products are making a difference in your home. Thank you for your support!
Thanks,
Team Fabulosa
I was so excited to recieve the bundle…
I was so excited to recieve the bundle but sadly I dont like it but doesnt mean others wont like the product its just my opinion so please dont be put off if your wanting to try it out, its cheap anough to try
April 28, 2026
Unprompted review
Reply from Fabulosa
Hey Julie,
Thank you for giving our bundle a try and for sharing your honest feedback. We’re sorry to hear it wasn’t quite right for you, but we really appreciate your fair and thoughtful review. Everyone’s preferences are different, and it means a lot that you’d still encourage others to try it for themselves. Thank you for your support!
Team Fabulosa
We've bought various Fabulosa products…
We've bought various Fabulosa products from B&M, but recently we had a £5 discount in our local newspaper 'The Sentinel' if you spent over £20, so did an online order,easy to do and free delivery also in 4 days, my only reason for not giving 5 stars is items were tightly packed in boxes, one item upside down and it leaked! So los to two thirds of the contents.
April 28, 2026
Unprompted review
Reply from Fabulosa
Hey Steve,
Thank you for your feedback and for choosing Fabulosa both in-store and online. We’re really pleased to hear you found the ordering process easy and that your delivery arrived quickly. We’re very sorry to hear that one of your items leaked during transit due to the way it was packed. That’s certainly not the experience we want for our customers. Please could you reach out to us via email at info@myfabulosa.co.uk regarding the leaking item so we can look into this further and help resolve it for you. We really appreciate you bringing this to our attention, and your comments will also be shared with our team to help improve our packaging. Thank you for your support and honest review.
Thanks,
Team Fabulosa
This is my second review. 5 stars this time.
This is my second review, Fabulosa responded better than I expected. Not only did they apologise. They also redone my order, which I wasn’t expecting, it also arrived in the time scale they said.
This is how I have experienced Fabulosa in the past. Thank you.
April 25, 2026
Unprompted review
Reply from Fabulosa
Hey Frank,
Thank you so much for your lovely review and for giving us a second chance. We’re really pleased we were able to put things right for you and provide the service you expected from us. Customer satisfaction is very important to us, so it means a lot to hear that your replacement order arrived as promised and reflected the positive experience you’ve had with Fabulosa in the past. Thank you again for your support!
Thanks,
Team Fabulosa
When i received my items 2 bottles were…
When i received my items 2 bottles were empty and all the packaging was wet through and swimming in the product. The lids had not been screwed on tightly so was not impressed at all.
April 6, 2026
Unprompted review
Reply from Fabulosa
Hey Barbara,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your order arrived in this condition, with two bottles empty and the packaging wet and damaged. This is not the standard we expect, and we completely understand how disappointing this must have been for you. It sounds like the lids were not secured properly, which we will certainly raise with our packing team to help prevent this happening again. Please could you reach out to us via email at info@myfabulosa.co.uk so we can look into this further and assist you directly with a resolution. Thank you again for bringing this to our attention.
Thanks,
Team Fabulosa
The company is brilliant and the…
The company is brilliant and the quality of the products is wonderful, will always get my items from fabulous.
April 9, 2026
Unprompted review
Reply from Fabulosa
Hey Anita,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Reply from Fabulosa
Hey Tracy,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding,
Team Fabulosa
Great variety of products at very…
Great variety of products at very reasonable prices. It was easy to navigate website to find what I needed. Good quality products. And delivery was good too. No complaints whatsoever. Thank you.
April 11, 2026
Unprompted review
Reply from Fabulosa
Hey Mr Moran,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
didn’t receive my parcel from evri so…
didn’t receive my parcel from evri so it is a loss and a disappointment
April 18, 2026
Unprompted review
Reply from Fabulosa
Hey Natalie,
Thank you for taking the time to leave us a review.
We understand that your experience with our services did not meet your expectations, and we are truly sorry for any inconvenience or frustration caused.
We appreciate your feedback and your patience during this time. Please can you reach out to us directly at info@myfabulosa.co.uk so we can assist you with this further?
We value your business and hope to have the opportunity to serve you again soon.
Thank you for your understanding,
Team Fabulosa
Excellent value and quality products
Excellent value and quality products. Amazing offers and added bonus of free delivery
April 3, 2026
Unprompted review
Reply from Fabulosa
Hey Linda,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
I love all the things you make my…
I love all the things you make my washing has never smelt as good. Your cleaning products work well all over the house you prices are reasonable as well
April 1, 2026
Unprompted review
Reply from Fabulosa
Hey,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Absolutely beautiful scent and fabulous…
Absolutely beautiful scent and fabulous power
April 23, 2026
Unprompted review
Reply from Fabulosa
Hey Angela,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
Amazing
Seems to have everything right. Delivery, customer service. Had to get in touch re delivery change date. And the product is amazing. Hubbie says it’s ok. So why does he keep pinching it!! Will deffo order more for myself and 2 daughters.
April 23, 2026
Unprompted review
Reply from Fabulosa
Hey Betty,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards,
The Fabulosa Team
I have been ordering from Fabulosa for…
I have been ordering from Fabulosa for over a year now and the products are great. The way they are packaged is good but the one problem I have which I have noticed is getting worse in the last few months is delivery time. I have usually forgotten about the order by the time it’s delivered and then receive an email apologizing about the delay, which is significant, with a 10% discount of next order which is negligible. I am now looking for an alternative to get the same products.
April 23, 2026
Unprompted review
Reply from Fabulosa
Hey Donna,
Thank you for your continued support over the past year and for taking the time to share your feedback. We’re really pleased to hear that you love our products and that you’ve been happy with the packaging.
We’re very sorry to hear about the recent delays with delivery and understand how frustrating this must be, especially as it seems to have become more frequent over the last few months. This is certainly not the experience we want for our loyal customers.
We appreciate your honesty regarding the delay notifications and goodwill discount offered. Your feedback is valuable, and we understand that this may not feel sufficient when delays are significant.
Please be assured that we are actively reviewing our delivery processes to improve service and ensure orders arrive much more promptly.
Thank you again for your feedback.
Thanks,
Team Fabulosa
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