The fax I sent worked perfectly and quickly. I had a trial period and since I didn't intend on using the service so often, I called and cancelled my trial. Their customer service was exceptional and i... See more
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See what reviewers are saying
Nicoletta did a great job explaining my bill and highlighting the services I needed. She is a credit to MyFax. They should promote her.
Company replied
All smiles when you sign up but just try and cancel your account and they make it impossible. Had to take out a fraud case with my bank to stop the payments they were collecting.
Company replied
To Whom Ever It May Concern, I am writing to commend Simona B for outstanding customer service. She did an excellent job with my start up with My Fax service, explaining how to send a fax. S... See more
Company replied
Company details
Information provided by various external sources
MyFax is the simple, secure online fax service that allows to send and receive faxes by email, from your PC or smartphone within minutes. Free 30-day trial.
Contact info
Hollywood Boulevard 6922, 90028, Los Angeles, Ireland
- myfax.co.uk
Hopeless.
I just opened an account with MyFax in the UK and the very first fax I needed to send was to an 0870 number and this failed ('number unreachable'). On reading the welcoming email from MyFax in full it explained that I must call customer support to have this number 'activated'. On ringing the customer support number mentioned in the MfFax email and on their website (0808 804 0015), which involved a short delay waiting for my turn in the queue, I found there was about 5 second delay in the transmission of our speech which lead to mass confusion and much frustration at both ends.
Eventually I was transferred to customer support (!) where I again explained what I wanted to do and after providing my MyFax number the call dropped out.
I rang back and went through the process all over again, this time having to wait considerably longer both to get through to someone on the above number and then waited interminably to get put through to customer support.
After some 5 minutes I gave up and will be cancelling my account.
Update: John did call (within about 15 minutes of posting this review) and in the meantime I tried the only other obviously UK-centric 'fax-by-email' company on the web, eFax, and discovered (after opening an account with them, too) that they are the same company! As the extra steps taken to be able to use 0870 fax numbers was going to take several hours and my fax is urgent I still cancelled my account.
January 4, 2021
Unprompted review
Reply from MyFax
Hi Martin
Thanks for your review, we have asked John one of our senior support resolution specialists to reach out to you ASAP. John will be calling from our European call center in Dublin, so the number you will see appearing is 35314380700. We hope he can assist you further here and sort things out for you.
Many thanks
MyFax Support Team
All smiles at first.........avoid
All smiles when you sign up but just try and cancel your account and they make it impossible. Had to take out a fraud case with my bank to stop the payments they were collecting.
August 12, 2020
Unprompted review
Reply from MyFax
Hi Jason
Thanks for your review, the cancel process should be straight forward and not complicated at all, cancellation can be done by email or phone Mon - Fri (8am to 5pm). If we can help you here we would be more than happy to do so. We'll send you a private message to get your MyFax number and assist you further.
Many thanks
MyFax Support Team
I sopke to John and it was really a…
I sopke to John and it was really a great experience. Everything easy! Thak you John!
July 3, 2020
Unprompted review
Reply from MyFax
Hi Jorge
Excellent review and feedback, the thanks is all ours. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at socialsupport@myfax.com and they will be happy to assist you further.
Many thanks, stay safe
MyFax Support Team
Great tool and customer service.
Great tool and customer service.
Very practical to use and efficient.
I only used it once during the COVID quarantine because I needed it for paperwork and then there was no issue in cancelling my account for free.
If I needed to send or receive faxes more frequently I would definitely go with MyFax again.
June 11, 2020
Unprompted review
Reply from MyFax
Hi Vanessa
We are delighted we were able to help you during your time of need, if things change for you in the future please do feel free to rejoin us. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at socialsupport@myfax.com and they will be happy to assist you further.
Many thanks, stay safe
MyFax Support Team
The fax I sent worked perfectly and quickly
The fax I sent worked perfectly and quickly. I had a trial period and since I didn't intend on using the service so often, I called and cancelled my trial. Their customer service was exceptional and it was no problem to cancel. I did not give it 5 stars because I don't like the fact that you have to give them your credit card; it puts the onus on the customer to remember to call them to ask them to stop the service.
May 11, 2020
Unprompted review
Reply from MyFax
Hi Joanie
Great to read your feedback and we are delighted the fax that you sent worked perfectly and quickly, we are also so happy to read about your exceptional customer service experience when you called too. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at socialsupport@myfax.com and they will be happy to assist you further.
Many thanks, stay safe
MyFax Support Team
Reply from MyFax
Hi Katie
Thanks so much for your review, greatly appreciated. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at socialsupport@myfax.com and they will be happy to assist you further.
Many thanks, stay safe
MyFax Support Team
John B
John B. was very helpful with my cancellation. Patient and courteous!
March 16, 2020
Unprompted review
Reply from MyFax
Hi Pam
Wonderful feedback about John, thanks so much. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at socialsupport@myfax.com and they will be happy to assist you further.
Many thanks, stay safe
MyFax Support Team
I have used My Fax for at least 8…
I have used My Fax for at least 8 years. I may have called them for an issue five times. The last experience I had was due to the website being down for a couple of hours for an update. I'm so glad I called. The lady walked me through sending faxes through my email. I am a very happy business owner.
A+++
March 13, 2020
Unprompted review
Reply from MyFax
Hi Carla
Brilliant review and feedback, thanks so much for taking the time to leave us your review, we greatly appreciate it and are delighted Cherry was on hand to help you. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at socialsupport@myfax.com and they will be happy to assist you further.
Many Thanks
MyFax Support Team
Reliable
Reliable, fast set up, very easy to use. Great customer services.
March 12, 2020
Unprompted review
Reply from MyFax
Hi Yves
Thanks so much for your review, great to read about how reliable, fast and easy you found our service as well as your kind comments about how great you think our customer service team is too, we are very thankful and appreciate it. If you have any additional questions or require further assistance with the service, please let us know or reach out to our Social Team directly at socialsupport@myfax.com and they will be happy to assist you further.
Many Thanks
MyFax Support Team
John B
John B. handled my issue efficiently and effectively. He informed me of my options and was very straightforward. Thanks for making my call a positive experience!
February 28, 2020
Unprompted review
Reply from MyFax
Hi Kym
We are really happy to read that John B handled your issue efficiently and effectively, the thanks i am sure is all ours by the way but we will ensure to pass on your kind comments and feedback to John personally as we know he will be delighted to have made such an impression. Should you require any further assistance or have questions, please feel free to reach out to us at anytime or you can message the Social Team directly at socialsupport@myfax.com and they will be happy to help.
Many Thanks
MyFax Support Team
Fair resolution to issue
Fair resolution to issue. Handled professionally. Thanks to John.
February 25, 2020
Unprompted review
Reply from MyFax
Hi NR
Great to hear John resolved your issue fairly and that he was professional also. Should you require any further assistance or have questions, please feel free to reach out to us at anytime or you can message the Social Team directly at socialsupport@myfax.com and they will be happy to help.
Many Thanks
MyFax Support Team
Great experience
Great experience, quick, easy resolutions.
Thank you!
February 17, 2020
Unprompted review
Reply from MyFax
Hi Sandra
That is so wonderful to read about your great experience and we are delighted you had such a quick and easy resolution. Should you require any further assistance or have questions, please feel free to reach out to us at anytime or you can message the Social Team directly at socialsupport@myfax.com and they will be happy to help.
Many Thanks
MyFax Support Team
Exceptional customer service.
February 14, 2020
Unprompted review
Reply from MyFax
Hi Damian
Thanks so much for your review, so happy to read how happy you are. Should you require any further assistance or have questions, please feel free to reach out to us at anytime or you can message the Social Team directly at socialsupport@myfax.com and they will be happy to help.
Many Thanks
MyFax Support Team
Very responsive customer service
Very responsive customer service, stay awesome!
January 23, 2020
Unprompted review
Reply from MyFax
Hi Sean
Thank you so much for your review, we are absolutely delighted that you got such a responsive service. Should you require any further assistance or have questions, please feel free to reach out to us at anytime or you can message the Social Team directly at socialsupport@myfax.com and they will be happy to help. P.s we hope you stay awesome too.
Many Thanks,
MyFax Support Team
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