MyFlukeStore.com Reviews 

65
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Ordered online a fluke multimeter model 117 true rms and rec'vd it quicker than my expectations. It appears to be built with high quality workmanship but for the price I would have expected to receive... See more

Rated 5 out of 5 stars

My experience goes from the Knopp "wiggy" to the latest of Fluke's "wifi" meters. Over the years I've found the Fluke to be a very useful meter, that keeps up with the best technology. As a seminar i... See more

Rated 5 out of 5 stars

I brought my IR thermometer on line and was completely satisfied with it. I have other Fluke products--this one met my expectations for Fluke electronic tools. I always recommend Fluke to people who... See more

Rated 1 out of 5 stars

purchased a Fluke meter recently from "myflukestore.com".. never received an email with purchase information as stated after transaction. I called the store 3 separate times to remind them to email me... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

MyFlukeStore.com offers an excellent selection of quality Fluke products while providing reliable service and competitive prices. We offer our customers a Secure Online Shopping and Purchasing Store 24/7 with on hand experts ready to assist you with your purchasing decision. We know online shopping can be a little intimidating, that's why our site is extremely secure and simple to navigate. With over 30 years of selling quality instrumentation we know the importance of service, support, customer experience, inventory and price.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

65 reviews

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4.3

All reviews

(65)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Product

I brought my IR thermometer on line and was completely satisfied with it. I have other Fluke products--this one met my expectations for Fluke electronic tools. I always recommend Fluke to people who are looking to buy volt meters, IR thermometers, IR cameral, etc. I used my IR thermometer right out of the box. I also showed it to several people who were interested in buying one.

September 25, 2015
Unprompted review
Rated 1 out of 5 stars

Sales Associates not very customer driven

purchased a Fluke meter recently from "myflukestore.com".. never received an email with purchase information as stated after transaction. I called the store 3 separate times to remind them to email me the invoice, & each time was assured that I would have it by the end of business day, well guess what?? never happened. I finally had to speak to the manager the following day & told him that was very poor customer service & totally unacceptable. He said that he would address the issue with the customer service rep internally. Kind of makes me wonder whether or not to conduct future business with a company such as them.

September 15, 2015
Unprompted review
MyFlukeStore.com logo

Reply from MyFlukeStore.com

Hi Les, The situation with the service rep was followed up on and we are staying on top of customer requests to ensure they get handled accordingly. We've also reviewed our system that sends the order process emails and found a glitch in the system. This glitch has since been fixed and tested. I look forward to you working with us again so we can prove to you that your business matters to us and you will get the good customer service that you deserve.

Rated 5 out of 5 stars

Great Service

Nice selection at MyFlukeStore.com. They shipped the parts out right away. I checked at a number of places and their prices were competitive. I will definitely buy from them again.

September 11, 2015
Unprompted review
Rated 1 out of 5 stars

Very dissatisfied

Ordered a test meter on a Tuesday, they said it would be here on Thursday, got the package opened it and it was not my stuff. Called the company Friday all they were concerned about was getting me a shipping label so I could send it back. When your waiting for a test meter to do your job makes it a little difficult. Tanks to the guy who got my meter and sent it to me after we couldn't get the company to do anything. I order something you send me the wrong stuff I should be able to throw it in the street.

August 21, 2015
Unprompted review
MyFlukeStore.com logo

Reply from MyFlukeStore.com

Hi Robert, We had been experiencing some issues with our system during this time and encountered some very unfortunate issues. Yours being a big one. I'm very sorry about all this and how frustrating the situation must have been. We've corrected the issues in our system and outlined appropriate action steps for our team to take if, worse case scenario this occurs again. Thank you for your patience.

Rated 5 out of 5 stars

Awesome

Thanks for accurate and fast delivery. Nice smooth Transaction!

August 19, 2015
Unprompted review
Rated 5 out of 5 stars

FLUKE 376

LOWEST PRICE ON INTERNET INCLUDING E-BAY AND AMAZON,ORDERED TUESDAY AT 11:00 PM,ARRIVED AT FRONT DOOR FRIDAY 5:00 PM,WILL BUY FROM AGAIN.A-1 COMPANY A+A+A+!!!

August 14, 2015
Unprompted review
Rated 2 out of 5 stars

It depends on your luck, on which sales/tech support you get in touch with

I spent almost $1100 to buy 4 of Fluke connect 3000FC because the technical support that I contacted on live chat said it will work for data logging of my experiment. I called the 1.877.766.5412 to confirm, and a lady said I need to purchase PC3000 adapter so that I will be able to transfer the data to PC. After 3 weeks of waiting, finally the stuff arrived, and after four days of figuring out how it works, alas! we found that it cannot data log!! We contacted several tech support and finally one of them named Shawn, confirm that 3000FC main machine does not data log without module! I happened to browse other models before so I asked him if Fluke 287 is a better option, and he said it is. I then contacted the sales rep that has been taking care of my order but there was no respond. After several days caling him everyday as if I was terrorizing them finally I got return acknowledgement for my old orders. But for the $1200 orders, I didn't get full refund, it was subtracted $26 for freight. And I also have to ship the packages by myself, went to USPS and paid $48. Finally I spend another $2000 to purchase 3 of Fluke 287 and 1 Fluke 287 combo that includes the software. The website said it will arrive in 3 weeks because one of the items is not in stock. After purchase I called the sales to ask if she can divide the order so that the available items can arrive sooner, but the phone was busy, for the whole day! I gave up, my experiment got delayed for a month, and I spent in total $74 for NOTHING! After $2000 purchase, I still have to pay for shipping of the wrong stuff that they told me would work but they didn't! However, if only I got in touch with Shawn the knowledgeable tech support since the beginning, these all complicated matters might not happen. The problem is they have a lot of tech support and sales rep and not all of them have proper knowledge of their own products! if I have options I wouldn't want to work with them, but the problem is I don't have option, I do need their stuff! I'm just grumbling, letting out all my complains here whether or not it is heard.

August 9, 2015
Unprompted review
MyFlukeStore.com logo

Reply from MyFlukeStore.com

Hi Ing, Your complaints are most definitely being heard and thank you for taking the time to give us this feedback. I have looked into your situation and I can appreciate the effect this had on your plans. I've taken steps to address each of the issues you encountered and we have since had the supplier in to give all our our sales representatives more in depth, hands on training on these products. I look forward to your working with us again so we can offer you the expert service and support that you deserve.

Rated 5 out of 5 stars

1st time experience

I found the site easy to navigate and it had all of the technical information that I needed to make my purchase. I placed my order and was pleased that it shipped quickly.

July 7, 2015
Unprompted review
Rated 5 out of 5 stars

All As Expected

Ordering was made simple by the website layout and design. Prices are competitive. Shipping was prompt. My order was complete and correct. I do not know how customer service is because I did not have any issues to discuss.

July 7, 2015
Unprompted review
Rated 4 out of 5 stars

Purchasing calibrated equipment

I ordered a calibrated meter not too long ago. Two weeks after ordering I could not find my order anywhere including my e-mails and credit card statements. I was sure the order didn't go through.( I know, should have kept copy of invoice(I'm busy, wasn't on top of list)) I ordered it again because I need it. Two weeks later I've heard nothing. I called in and turns out the calibration equipment was getting calibrated. Both orders were waiting to be processed. Cancelled one and recieved the other meter. Great tool, calibration is mandatory for me, nice option to buy it ready. An e-mail stating that there calibration equipment is getting calibrated and that my order will take 3-5 weeks or whatever the time line is would have been really nice and even expected. Overall good experience and as we all know, the best meters on the market.

June 19, 2015
Unprompted review
Rated 2 out of 5 stars

Good price. Zero followup or support.

I purchased - I think - a Fluke meter. I tried going online to check the shipment. There is nowhere in the websites to let me check on a purchase or even set up an account. 10 days later I have yet to see one confirmation or shipment information. The only thing I know is, that the payment cleared my credit card.

This email review is the first I've heard from this vendor since I bought the meter.

June 4, 2015
Unprompted review
MyFlukeStore.com logo

Reply from MyFlukeStore.com

Hi Eric, Unfortunately, we've experienced some issues with our order tracking system to communicate with you as your order is processed. This system has since been updated and tested to ensure that this doesn't happen again. Thank you for your time and patience during this process.

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