MYFLYRIGHT Reviews 

4,748
•
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Problem with airline was solved in short-time. Refund was equals to estimated one. myflight takes commission around 30% - not small but also not big - value know from start. Probably my case was re... See more

Rated 5 out of 5 stars

Super work! Absolutely satisfied with MYFLIGHTRIGHT! They made sure that we received what we should have with next to no complications! Thank you !

Rated 5 out of 5 stars

Our BA flights to London were cancelled last minute and forced us to rebook on another airline and triple costs. So although BA refunded our original flight cists quickly we wanted our legal EU 264 c... See more

Rated 4 out of 5 stars

First things first, MyFlightRights did their job and got our money back. During the first steps we received regular updates about the progress. After a couple of months it became very quiet and final... See more

Company details

  1. Legal Services

Written by the company

Wir helfen Passagieren ihre Flugrechte durchzusetzen. Pro Jahr entsteht Passagieren ein Schaden von über 5 Milliarden Euro aufgrund von Flugverspätungen, Flugannullierungen und überbuchten Flügen. Wir übernehmen den gesamten bürokratischen Aufwand und das gesamte Kostenrisiko unserer Kunden. Eine Servicegebühr wird von uns nur dann berechnet, wenn wir die Entschädigunszahlungen erfolgreich durchgesetzt haben.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(4,748)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Clear communication and expectations

I found the website to be clear, as well as the requested required documents. The communication was fast, I was promptly informed on what I could expect and when. I also liked that I could log in with my email adres together with the filingnumber. The price taken on behalf of the claim is understandably competitive, however, it could be less.

March 25, 2023
Rated 1 out of 5 stars

Waiting since September 2022 they are…

Waiting since September 2022 they are scamers i thing , waiting waiting and waiting.....

February 13, 2023
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Lieber Kunde,

vielen Dank für Deine Bewertung. Leider können wir zu Deinem Namen keinen Fall bei uns finden. Bitte sende uns unter Angabe unseres Aktenzeichens eine E-Mail an info@myflyright.de. Gerne kümmern sich die Kollegen anschließend um Dein Anliegen.

Liebe Grüße
MYFLYRIGHT Team

Rated 1 out of 5 stars

My flight with Brussels Air out of…

My flight with Brussels Air out of Monrovia Liberia was delayed almost 2 full days due to an airline strike at Brussels airport.

After giving them all the info they ask for, and them saying things were good to go, all of the sudden now almost 6 weeks later, I could no longer access the site to see what was going on? After a couple Emails, they sent this.

What a waste of time!!! I should have just bypassed using them and dealt with the airline on my own. I hope if I do all the work, they do not want a cut?

Ann Kristin
(MYFLYRIGHT)

Feb 8, 2023, 10:04 GMT+1

Hi Patrick,

Thank you for your patience. After several warnings the airline has not paid your compensation claim. Afterwards, we thoroughly reviewed your case for a legal action.

Unfortunately, the jurisdiction is not in a country where we are represented at the moment, hence we cannot file a lawsuit against the airline. Therefore, we will not be able to pursue your case any further. Of course, you are free to contact the airline again directly and hope for their "good will", even though we only see a little chance there.

We would like to thank you for your trust. In case you experience any other flight irregularities, please feel free to contact us again.

Good to know:
You can claim for compensation up to three 3 years backdated. Start now with the free claim check.

Thank you for your understanding.
Best regards from Hamburg,

Ann Kristin

February 8, 2023
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear Patrick,
Thank you for your review. This will help us to be better in the future. We have now taken a close look at your case. As we already wrote to you in the e-mail, we tried to get you compensation from the airline out of court first. After repeated warnings, the airline is not willing to pay your claim. We then thoroughly reviewed your case for legal action. Unfortunately, the place of jurisdiction is in a country where we are not currently represented, so we cannot file a claim against the airline in the next step. We ask for your understanding that unfortunately we cannot pursue the case any further. You are of course entitled to contact the airline personally. We wish you every success!

We wish you all the best and only punctual flights!
Best regards
MYFLYRIGHT Team

Rated 5 out of 5 stars

All's well that ends well.

Our BA flights to London were cancelled last minute and forced us to rebook on another airline and triple costs. So although BA refunded our original flight cists quickly we wanted our legal EU 264 compensation. I reached out to MYFLYRIGHT who decided to take on my request for compensation. Initially things went well, then MYFLYRIGHT emailed that the case will be dropped. I was disappointed and asked them to re-review my case. Zero communication thereafter until 6 months later bingo, MYFLYRIGHT emailed to say we had won and compensation was paid. We have a saying, All's well that ends well. MYFLYRIGHT many thanks for your service and not given up.

January 3, 2023
Rated 1 out of 5 stars

Myflyright could not help me..

Myflyright could not help me... It was a simple case of getting compensation for lost luggage, with receipts, lost baggage report, and airline communication all having been provided to the company. Even with all this help, I was not helped and the company just gave up. Send your business elsewhere.

September 19, 2022
Unprompted review
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Hi Soenke,

Thank you for your patience.

The prospect of success in enforcing the claim depends on many factors, such as the course and reason for the flight irregularity, the airline, the airline's general terms and conditions, the airline's financial situation, the airline's headquarters, the place of jurisdiction, the competent court, the requirements of the courts, current case law, etc.

You are of course free to contact the airline again yourself.

We would like to thank you for your trust and would be pleased to welcome you as a customer again.

Rated 1 out of 5 stars

Partial payment

They didn't transfer all the money I was paid by the airline...

November 11, 2022
MYFLYRIGHT logo

Reply from MYFLYRIGHT

Dear Customer,

Thank you for your review. It is our business model that we retain part of the money as a success fee if the enforcement is successful. The amount of the commission and the services we offer are clearly visible when submitting a case. Everyone is free to accept this offer or to refrain from it.

We wish you all the best and only punctual flights.

Warm greetings
MYFLYRIGHT team

Rated 5 out of 5 stars

Great service

They took care of everything, told me I have a chance for a claim, calculated their fee in case it succeeds and DONE. Received the money :)

November 1, 2022
Rated 1 out of 5 stars

Abondened case - charged me when I managed to get compensation

The company abandoned the case shortly after all necessary details were submitted with a note that the chance of success was low. The case was dropped and not accessible anymore on the website.
After my personal intervention with the airline paid out to them instead of me. Only after I alerted them of my intervention with the airline and that the airline had paid out to them they got back into contact with me with the "good news of their successful intervention". It appears that they would have kept the money if I would not have alerted them. They do not accept that I cancelled my contract with them immediately when I was alerted by the airline. They do not accept cancellations at all. They seem to be witholding information. It is certainly a very questionable business practice if not outright fraudulent. No compensation has been paid to me yet although the airline confirmed that Myflyright received the compensation money.

November 15, 2022
Unprompted review

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