myGermany GmbH Reviews 840

Thanks for your quick response and service! Dora is the best!

I previously had two major complaints with MyGermany from years ago but their management reached out and resolved both of my complaints. It seems they have changed and have great customer service now.

My Germany was really amazing. Everything was smooth and hassle free

I hate to write such reviews to companies, especially in the logistic business since I have many years of experience in this field, and I know how hard it can be. However, this company has one of the worse customer service I have ever encountered. I had a package delivered to them and have not been able to get them to respond to me for over 10 days! I even tried pinging their CEO on linkedin, with no luck. I tried calling them and you get an automatic answering machine, where I left a voice message with no one responding.

Update:
After a few weeks I was contacted by their CEO Chris and things started moving much faster and better. I also worked with Dora who was very responsive. Yesterday I am happy to say that my packaged arrived to my house after close to two months, but better late than never.
Will I use their service again? I am not sure I would, but I will say that maybe my bad experience was due to Chris the CEO being on vacation and the fact that what I needed shipped and the location where not the usual stuff they work on. Either way I hope they will work on dramatically improving their support communication skills and speed.

A wonderful way to get toys and clothes that I wouldn't have otherwise been able to because of shipping restrictions. Prices for consolidated shipments are very reasonable. I've never had any issues and everything is always quick. Danke!

Satisfied
The shipment has reached its destination all right. Thanks to 'myGermany'!

I've been working with them for over a year now, and they are good! I've been trying to find a 3PL in Germany for a while, and they are the best i've found so far. The team is professional and always respond quickly.

Fast shipping, excellent customer service! I have been using this service for numerous years and have never had any issues :)

I am coming back with a second review. And I am getting you a 1 star for taking down my honest review.

Awesome service! I've been using it to buy things from Germany since 2020, and I've never been disappointed :) Their prices are fair, and they have a convenient door-to-door delivery service alongside big shipping companies, which allow for quick deliveries even when shipping overseas. I live in Mexico, and packages have always arrived perfectly fine and directly to my home. They also fulfill your special requests without hesitation. For me, the best forwarding service in Germany.

Update 13 Nov 2024:
Changing review from 1 star to 3 stars after the CEO contacted me directly and offered a refund which I've now received. It sounds like they are making a number of changes to avoid situations like this happening again in the future. It's great to finally have a resolution after 6 months but just wish none of it had ever happened. Hopefully the changes being introduced by the team and extra staff coming in will help them become a great service again.
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When repacking my concierge order, myGermany stacked the heavy items badly in the box which led to €400+ damage during transport. No one from the Claims team ever responded to any of my emails, I'm guessing because the box had no damage on the outside so they couldn't put the blame on the courier (and yes, I'd ticked the options for insurance and extra packaging).

The amount of time and energy I've wasted with these people far outweighs any savings I could have made using their 'service'. Do yourself a favour and find someone else to handle your shipments.

Great freight forwarding service. Very efficient and helpful customer service when things don't go to plan

I'm a man of few words these days. But five stars is an understatement! Great folks, great experience!

First Time mygermany customer and My package IS stuck in mygermany system .
Only way to contack them IS email and answering Times are very long
My package arrived to mygermany 29.8.2024 and now its allready 5.9.2024 still waiting for answer to My email
Realy disapointed should have Been quik and easy.

Edit
After many emails and days waiting got My Packet shipped to me . Took 6days to Finland from germany
There should Be number to Call and faster email answers

Mygermany tryed to contact me with email because of this review to get it removed or something.
Seems now mygermany have deleted my account from their service .after this review.
Realy hope nobody else will get involved with them.

I have had a business relationship with MyGermany for the past years. The relationship has been smooth in many shipments. The ladies who work in the customer-facing roles have been polite and helpful. They have been able to manage different orders with the same agility. This attitude was followed even when there was an issue; they tried to achieve a solution as one in the organization.

Great service, quick and friendly and well packed.

Hello again
This is a follow up review for MyGermany.
Finally I got my shipment and no bad thing or lost items, so regardless this problem I will rate MyGermany with 4 stars. For sure I will continue use them service the service is good the shipping prices is very fair so recommend.
I hope don’t face again any problems.
Even I would like to thank Christian Schmalisch for the effort he made.

Best wishes
Hadeel

I paid foe 6 months, and they take every month from. My Paypal 5€ !

I lost 20€ because them

And I received my first shipment broke

I do not recommend this company

Thanks

Once you go Mygermany you never go back or entertain the thought of looking elsewhere.

I am always happy and trust Team at MyGermany.com. They are very helpful, professional and really dependable. Never thought to move to other company to handle my package from Germany.
Price is reasonable too.
Good job, MyGermany.com!!! Keep up!