Mygiftnest Reviews 87

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Bear family of 4 delighted my wife and kids. We lost one of our children in 2023. You never get over those loses. The puzzle was created as requested. Didn’t know it was made in Ireland, a wee bit lat... See more

Company replied

Rated 5 out of 5 stars

Product delivered on time as per email. Names on the animal bears representing family members are all correct, and well printed. Very well padded and wrapped for long distance transport. Quality... See more

Company replied

Rated 1 out of 5 stars

Company is a joke, bought the engraved bears off dumb instagram ad (they got me lol). Ordered beginning of the month, almost one month later the tracking says it’s at JFK but my “route” app said it le... See more

Company replied

Rated 4 out of 5 stars

The gift was just as described in the webshop, but it took quite a lot of time to get here. The order mail has a track & trace, but for some reason the track & trace link can be found on the website i... See more


Contact info

3.5

Average

TrustScore 3.5 out of 5

87 reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great experience ,meet my expectation.

March 2, 2026
Unprompted review
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Reply from Mygiftnest

Hello Alex,

Thank you for your review!

It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.

Best regards

Rated 1 out of 5 stars

SCAMMERS!!!!!

SCAMMERS!!!!!! want to charge an extra 20% for delivery

DO NOT USE THESE SCAMMERS

March 9, 2026
Unprompted review
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Reply from Mygiftnest

Hello RICH,

I am very sorry to hear about the negative experience you've had with our support team. We take these comments seriously, and I’d like to personally investigate why your goods haven't arrived and why our communication fell short.

I’m currently unable to match your reviewer profile to a specific order in our system. Please reach out to us at support@mygiftnest.com with your order number or the email address used at checkout.

As soon as we hear from you, I will make it my priority to provide a resolution immediately.

Sincerely,

Rated 1 out of 5 stars

Incompetent

If I could rate it a 0, I would. I ordered the customized bears for my Fiancé on February 2nd. I never received my item and they said UPS couldn’t find my address. I had everything typed in correctly and then the company said it was sent back to the facility. Now they are requesting I pay a 20% restocking/shipping fee in order for me to get my item. I asked for a full refund or for them to send it to me and they said they are unable to do either and are demanding I pay the 20% fee. I will NEVER use this company again.

February 27, 2026
Unprompted review
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Reply from Mygiftnest

Hi Derek,

I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.

Warmest regards,

Rated 5 out of 5 stars

Good Quality

Good Quality

February 27, 2026
Unprompted review
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Reply from Mygiftnest

Hello Rafal,

Thank you for your review!

It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.

Best regards

Rated 2 out of 5 stars

Not what we expected

Product took 18 days to arrive and is not a puzzle because the parts are fixed to each other. Not what we expected.

February 24, 2026
Unprompted review
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Reply from Mygiftnest

Hi Gaynor,

I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.

Warmest regards,

Rated 1 out of 5 stars

Delayed order, no contact despite email

Ordered something 10 days in advance for Valentine’s Day - it arrived 10 days later today! Complete joke. I asked for a refund and have recieved no response 10 days ago

February 24, 2026
Unprompted review
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Reply from Mygiftnest

Hi Gene,

I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.

Warmest regards,

Rated 1 out of 5 stars

Company is a joke

Company is a joke, bought the engraved bears off dumb instagram ad (they got me lol). Ordered beginning of the month, almost one month later the tracking says it’s at JFK but my “route” app said it left china went to papa New Guinea and is now somewhere in Southeast Asia. The customer service is going to give you the runaround and keep giving you the same unhelpful unuseful tracking. Do not buy from this company go to Amazon. They have way cheaper options.

February 24, 2026
Unprompted review
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Reply from Mygiftnest

Hi GearyU,

I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.

Warmest regards,

Rated 5 out of 5 stars

Bear family of 4

Bear family of 4 delighted my wife and kids. We lost one of our children in 2023. You never get over those loses. The puzzle was created as requested. Didn’t know it was made in Ireland, a wee bit late for Valentines day, but we still appreciated the fine workmanship.

February 21, 2026
Unprompted review
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Reply from Mygiftnest

Hello HLM,

Thank you for your review!

It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.

Best regards

Rated 5 out of 5 stars

Great gift idea

Great gift idea, well crafted. Delivery took 20 days.

February 20, 2026
Unprompted review
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Reply from Mygiftnest

Hello Gino,

Thank you for your review!

It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.

Best regards

Rated 5 out of 5 stars

Thank you very much for your care.

Thank you for your care.

February 15, 2026
Unprompted review
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Reply from Mygiftnest

Hello George,

Thank you for your review!

It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.

Best regards

Rated 5 out of 5 stars

A WONDERFUL GIFT

February 14, 2026
Unprompted review
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Reply from Mygiftnest

Hello Peter,

Thank you for your review!

It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.

Best regards

Rated 1 out of 5 stars

Scam site!!

Scam site!!! Read reviews before ordering. Ordered the polar bear puzzle for valentines. Said it would arrive before. So far a no-show. Tried to put in my order number to track and says no order found. Read these reviews after. Darn. Just got scammed out of $69!!!

February 2, 2026
Unprompted review
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Reply from Mygiftnest

Hi David,

I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.

Warmest regards,

Rated 1 out of 5 stars

One of the worst experience ever

One of the worst experience ever. Christmas gift came after Christmas and was broken. Valentine gift is not going to be delivered at all unless I pay extra? Never buy from them. Similar items can be found on Amazon and you will be sure of delivery.

February 13, 2026
Unprompted review
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Reply from Mygiftnest

Hi Samuel,

I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.

Warmest regards,

Rated 5 out of 5 stars

Coolest pillow for true friends my…

Coolest pillow for true friends my friend lovedit

February 9, 2026
Unprompted review
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Reply from Mygiftnest

Hello Alicia,

Thank you for your review!

It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.

Best regards

Rated 1 out of 5 stars

A purchase that won’t be repeated

I wish I read the reviews before making a purchase! No gift option - so orders apparently have to come with price tag, or option to put down a message for the recipient. Also took forever - waiting for over a week and no tracking information. Apparently customer service can’t tell us when this will arrive either. Impossible to cancel or get a refund, even within 24 hours of placing the order. Never again

February 1, 2026
Unprompted review
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Reply from Mygiftnest

Hi Jay,

I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.

Warmest regards,

Rated 3 out of 5 stars

Poor customer serviceI accidentallly included a duplicate…

I accidentallly included a duplicate order for $22. I immediately called in to your company to tell you of my error and to cancel the unwanted item. I was told that the order was already in production which I explained was impossible as I had just that moment put in the order. I was put on hold then told that the extra order was cancelled and my money would be refunded. Imagine my surprise when the order arrived weeks later with the unwanted product for which I had not been reimbursed. I will never order from you again and warn my friends of your duplicity. This is not customer service. You must be desperate for orders that you kept my mere $22.

January 7, 2026
Unprompted review
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Reply from Mygiftnest

Hi Magaly,

I’m really sorry to hear that you’re not satisfied with your order. We truly value your experience and are here to help.

Warmest regards,

Rated 5 out of 5 stars

My friend loved her pillow

My friend loved her pillow. I will be purchasing from this website again.

February 2, 2026
Unprompted review
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Reply from Mygiftnest

Hello Jacque,

Thank you for your review!

It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.

Best regards

Rated 1 out of 5 stars

Scam site, ridiculous customer support

I ordered before Christmas and it was supposedly delivered to a parcel locker they said of which I don’t have. I’ve been trying to deal with their customer support and they were of no help whatsoever. Then I was told since they showed it was delivered on their end with no photo proof that I would not get a refund. What a scam this site is. Please never order from this site unless you just like to give money for no product.

January 31, 2026
Unprompted review
Rated 3 out of 5 stars

Names not dark like photo/takes a long while to recieve

Be prepared for this to take about 4 weeks (or longer) to arrive. The bear cutouts were done well. The burning of the names was not. Only the name on the largest bear was readable from 5 feet away. The other 3 I used a very fine tipped brown indelible ink marker to fill in the names. The wood is likely pine making it light weight and soft. The product resembles the advertising picture although the names were not anywhere near as dark as what the advertisement indicated. Perhaps mine was the only one like this? Im glad that I ordered this but unsure if I would order again.

January 27, 2026
Unprompted review
Rated 4 out of 5 stars

The pillow is lovely however......

The pillow is lovely however the names are too low and when placed are totally hidden. This was very disappointing.

January 17, 2026
Unprompted review
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Reply from Mygiftnest

Hello Sandra,

Thank you for your review!

It is always a pleasure for us to receive feedback from our valued customers. Your feedback always helps us maintain and improve our services. If you have any questions, please do not hesitate to contact us, we will be happy to help you.

Best regards

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