they are SCAMMERS. they will allow you to transfer your money and then when you feel confident and put more funds in they will block your account and take all your funds without a reason.
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I sent an etransfer on December 19th to myself it is December 23rd still no transfer send I ha e been contacting g them via email to all email addresses and their support chat that claims is 24hrs how... See more
I just wanted to write a review today for Owen who is a sales representative for MyGuava. Owen walked into the shop and immediately had our attention . An intelligent young man with vast knowledge... See more
Company replied
MyGuava is a great financial tool if you have expenses in multiple currencies. In addition it works as a remittance service when you need to send money to foreign countries like Spain and Kazakhstan.... See more
Company replied
Company details
Written by the company
MyGuava combines the functionalities of multiple financial apps, making it the ultimate all-in-one solution for all your personal payment needs, whether you need to make a secure purchase, send money to friends and family worldwide, or provide business payments. MyGuava customers can open accounts in multiple currencies including EUR, GBP, СAD and CHF. For more information on MyGuava App and MyGuava Business, visit MyGuava’s website at https://myguava.com/
Contact info
Monument Place, 24 Monument Street, EC3R 8AJ, London, United Kingdom
- +442045771440
- info@myguava.com
- myguava.com
You should know
2.8
Average
546 reviews
Replied to 52% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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A great financial tool
MyGuava is a great financial tool if you have expenses in multiple currencies. In addition it works as a remittance service when you need to send money to foreign countries like Spain and Kazakhstan. Finally I would like to praise MyGuava for providing wide selection of bank card designs. I got 3 cards from them in my collection and cherish each of those.
February 5, 2025
Reply from MyGuava
Hi, we’re so glad to hear that our application has been helpful for managing your expenses and sending money. It’s also awesome that you’re enjoying the variety of card designs. Thanks for sharing.
Reply from MyGuava
Hi. We sincerely appreciate your encouragement. We remain committed to delivering exceptional service at every stage.
AVOID
I am very upset that this company feeds only with promises. I ordered a card last year in November and still couldn’t receive it and they say that you just have to wait, just wait, in general, I am very unhappy.
February 5, 2025
Reply from MyGuava
Hi, it’s unfortunate to hear about the delay in receiving your card. We completely understand how disappointing this must be, and we apologize for the inconvenience. We strive to process card deliveries within a certain timeframe, but occasionally, unexpected circumstances can cause delays. To investigate further, please reach out through our available channels at https://myguava.com, where our support team is ready to assist 24/7. Additionally, we have already provided your details to the relevant team to ensure that your case is reviewed thoroughly.
Reply from MyGuava
Hi there. Great to hear that you’re satisfied with our services. We truly appreciate your support and feedback.
Signed up with a promo that they didn't…
Signed up with a promo that they didn't honour, contacted customer service who were not helpful. be weary of this...
February 5, 2025
Reply from MyGuava
Hi. We truly understand your concern. Our promotions are designed to work once all the required steps and credentials are completed correctly. If you believe you have followed all the steps as instructed and are still encountering issues, we kindly encourage you to reach out to our support team, available 24/7 at https://myguava.com. Alternatively, we have already provided your details to our relevant team to ensure that your case is reviewed thoroughly. We are committed to ensuring everything works smoothly for you.
Reply from MyGuava
Hi, thank you for your feedback. We’re glad to hear that you’ve had a positive experience with our customer support team. They’re always happy to help.
You close my card and i did notching
February 5, 2025
Reply from MyGuava
Hi. Thank you for sharing your experience with us. We truly value your feedback and are dedicated to providing the best possible support. To ensure we fully understand your inquiry and offer the most accurate assistance, we kindly encourage you to reach out to our support team, available 24/7 at https://myguava.com, for a response tailored to your specific needs. Alternatively, we have already provided your details to our relevant team to ensure that your case is reviewed thoroughly. Your satisfaction is our top priority, and we are committed to delivering the best service possible.
Very easy sign-up
Very easy sign-up. Slight hiccup after the first couple of transactions while my account was reviewed and flawless since. Use it with
Manage-Mii for wearables.
February 5, 2025
Reply from MyGuava
Hi. We truly appreciate you sharing your experience. It is great to hear everything is working perfectly. If you need anything else, do not hesitate to contact us.
Best online banking
February 5, 2025
Reply from MyGuava
Hi. Thank you for letting us know you're enjoying our service. We truly appreciate your feedback.
My experience here is the best so dar
My experience here is the best so dar. I love it
February 5, 2025
Reply from MyGuava
Hi. We’re glad to hear you’re having a positive experience. Thank you for your feedback.
Reply from MyGuava
Hi. Thank you for your positive feedback. We are glad to know that we have met your expectations.
Better than revolut
February 4, 2025
Reply from MyGuava
Awesome to hear it's been a better experience. Always working to keep things smooth and reliable for you.
Amazing company to work with.
Taylor was on hand at the drop of a hat from the very beginning. Not only is he a great rep that has helped me every step of the way but the rates are the best on the market. When my POS arrived it was so easy to set up and is far better than my previous supplier.
February 11, 2025
Unprompted review
Reply from MyGuava
Hi. We're so pleased that our team provided exceptional support and that you enjoy our rates and POS system. Thanks for sharing your experience with us.
Use this app for the whole year
Use this app for the whole year, very nice one. Better than other app that I have used before.
February 4, 2025
Reply from MyGuava
We really appreciate your support. It’s great to hear that the app has worked well for you. Thanks for sticking with us.
Reply from MyGuava
Hi. We’re so thankful for your positive review.
Great company
February 5, 2025
Reply from MyGuava
Hi. Thanks for your kind words. We truly appreciate your support.
I having being using myGuava account…
I having being using myGuava account for a couple of months now and I really love it you can deposit cash from any pay point you can use it for online shopping amazing Bank 🏦🏦
February 5, 2025
Reply from MyGuava
Thank you for your kind feedback. We're thrilled to hear you're enjoying our application. We are always committed to providing the best experience possible.
Reply from MyGuava
Thank you so much. We’re really glad you’re enjoying the app. We’ll continue working to make it even better for you.
Solving issues about verifying adress…
Solving issues about verifying adress change...2 months and still nobody comtact me..and i can t order phisical card
December 6, 2024
Reply from MyGuava
Hi, it sounds like the wait has been much longer than expected, and we really hope to help resolve the situation as soon as possible. Address change verifications can sometimes take time, and we apologize for the delay in getting back to you. For assistance with ordering your physical card and to check the status of your address change, please visit https://myguava.com where our support team is available 24/7 to assist you. Alternatively, feel free to share your contact details, and we'd be glad to reach out directly to ensure things move forward.
very good work
February 5, 2025
Reply from MyGuava
We truly appreciate your feedback. Your support and feedback mean a lot to us, and we’re always striving to provide the best experience possible.
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