I would now need to go into NEGATIVE NUMBERS to review this "company". They managed to remove my previous review because allegedly "containing defamatory content." It is not "defamatory" when it i... See more
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See what reviewers are saying
I am grateful to Kevin and his team for a smooth and prompt assistance they rendered to me. I am equally happy that my concerns were taken into consideration and prioritized. It was good doing busines... See more
13 June money albeit £1.69 taken from my card as well a another company without me knowing. I never sign up knowingly with this company. I was on Instagram and looked at Amazon returns next m9ney t... See more
Company replied
After many months of my query, i honestly like the fact that they came back on their own and promised a refund within 5-7 days. For me that integrity stands out because i gave up but their return is v... See more
4.0
Great
249 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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My hobbyclub is a great company, it puts their customers first.
Great customer support by Kai.
May 6, 2025
Unprompted review
Good service from Imani
Good service from Imani
But its a scam dont fall for it like i did
They took money without my permission after every 2 weeks
On the day my subscription cancelled they still took money it made me real mad two weeks later still waiting for my refund
The best option if you fell for this is to cancel your card and report them for fraud
May 5, 2025
Unprompted review
fraudulent charges
I do not agree with unauthorized or fraudulent charges and with the cancellation not being made immediately. Yesterday they tried to make an automatic charge.
April 7, 2025
Unprompted review
Zoe was very attentive
Zoe was very attentive. Thank you clear clarification. Good service
February 13, 2025
Unprompted review
Helpful Support
I don't know exactly how did I "became" a membership, but currently Ms Claire is in touch and helping to resolve the issue. It seems that it would be resolved with no major issues.
February 5, 2025
Unprompted review
Lizzy was helpful with cancellation
Lizzy was helpful with cancellation
February 2, 2025
Unprompted review
Great experience
Great experience. Today was my 1st day and Agent Max did so well in guiding to navigate and understand all what is need to know in order to make purchases. Thank you Max
February 1, 2025
Unprompted review
Kevin from the escalation team was very…
Kevin from the escalation team was very helpful and professional. He was responsive and took the time to assist me with my request. I truly appreciate his support and customer-oriented approach. Thank you!
chasovskihv@gmail,com
January 22, 2025
Unprompted review
The issue has been resolved.
January 31, 2025
Unprompted review
A big zero
A big zero. This company has taken hundreds off of a family member who was unaware they had signed up. The only plus I can give them is they did stop the payments when asked. However when questioned where the credits were, they said when signing up to the credits they disappear 90 days after. Hundreds of pounds worth of credits and her account shows nothing. Scam. Has anyone actually received anything from this company?
January 29, 2025
Unprompted review
Alero helped me so much by canceling my…
Alero helped me so much by canceling my membership that I did not even know that I've bought only when I saw the debit notification that I have bought something I don't even know anything about.
January 6, 2025
Unprompted review
Many thanks to Alero for your email and…
Many thanks to Alero for your email and helping to resolve my issue i look forward to the future thank you hobbyclub
January 10, 2025
Unprompted review
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