myhouseonline.co.uk Reviews 

35
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Such lovely staff who support both the tenants and the landlords. They always do the extra bit that makes a service not just good but special!

Rated 1 out of 5 stars

From a renters point of view I would never be involved with this company again. We rented a property for 3 years for which they were the agents. We were sent emails containing details that were not... See more

Company replied

Rated 5 out of 5 stars

We used My House Online to rent out our property in the Dereham area. We met Inna beforehand to discuss the type of tenants we hoped to get and within a few days we had a list of prospective tenants a... See more

Rated 5 out of 5 stars

I initially met with Inna, she came to view my house , which I wanted to sell. Once on the market I was put in touch with Louise. We got on well together, she was very professional but also human! We... See more

4.3

Excellent

TrustScore 4.5 out of 5

35 reviews

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No recent history of asking for reviews

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4.3

All reviews

(35)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to work with

I have found that Inna and her team are very competent and businesslike in their dealings with me. However, they are also very friendly and helpful at the same time. Although I have had problems, they have never been caused by My House Online. In fact Inna always goes the extra mile to try and help. I have no reservation in recommending them to anyone who is wanting to either sell their property, or who is wanting them to manage a rented property.

December 17, 2019
Unprompted review
myhouseonline.co.uk logo

Reply from myhouseonline.co.uk

Dear Brian, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff in Wisbech will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Rated 5 out of 5 stars

I honestly don't know how to describe…

I honestly don't know how to describe how easy and kind Inna and the bunch are. In a world where you feel like you're constantly talking to robots they make the process feel comfortable.

Kind, caring and reliable 👍

December 14, 2019
Unprompted review
myhouseonline.co.uk logo

Reply from myhouseonline.co.uk

Dear Adam, Thank you for so kind words. We were very happy to help you settle in Kings Lynn and feel comfortable. We pride ourselves with attention to detail and were glad that hard word paid off. Thank you.

Rated 5 out of 5 stars

Great service provided for our BTL…

Great service provided for our BTL properties.Very pleased that we chose myhouseonline to look after our investment.Quick reply to my queries and when any issues raised they would go a few steps further to sort it quick.10 out of 10 for service. Thanks for your hard work .

July 21, 2019
Unprompted review
Rated 5 out of 5 stars

This is a totally genuine review

This is a totally genuine review. Inna from my house online is a true professional with lots of knowledge. She is very trustworthy and alwaysmake sure my properties are rented out too good quality tenants and she regularly inspect the properties and sort out any problems. I can highly recommend this company and I will continue to use her services and handover more of my properties to her when they become available.

July 20, 2019
Unprompted review
Rated 5 out of 5 stars

Rented property in the Dereham area.

We used My House Online to rent out our property in the Dereham area. We met Inna beforehand to discuss the type of tenants we hoped to get and within a few days we had a list of prospective tenants and viewings to match. The process was simple and easy and Inna was always on the other end of the phone to answer and questions. Very efficient and having used several agencies over the years we would definitely use My House again. Highly recommended.

July 29, 2018
Unprompted review
Rated 5 out of 5 stars

My house online-simply the best

My house online is the best company you can choose. Price is reasonable, estate agent Inna is brilliant person, working very hard, very very helpful and trustable. My house was sold that quick I could not believe it. I would recommend my house online to everyone! Thank you
Martina

March 4, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Always easily contactable and such a refreshing change! Would definitely recommend and use again.

October 17, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Sold my house within 2 weeks. Kept up to date with progress at all times with a very quick response time to any queries I had. Inna Melynk was a pleasure to deal with and would recommend her to anyone wanting to sell their house. All at a very reasonable fee too.

September 22, 2017
Unprompted review

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