Such lovely staff who support both the tenants and the landlords. They always do the extra bit that makes a service not just good but special!
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From a renters point of view I would never be involved with this company again. We rented a property for 3 years for which they were the agents. We were sent emails containing details that were not... See more
Company replied
We used My House Online to rent out our property in the Dereham area. We met Inna beforehand to discuss the type of tenants we hoped to get and within a few days we had a list of prospective tenants a... See more
I initially met with Inna, she came to view my house , which I wanted to sell. Once on the market I was put in touch with Louise. We got on well together, she was very professional but also human! We... See more
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Very easy to work with
I have found that Inna and her team are very competent and businesslike in their dealings with me. However, they are also very friendly and helpful at the same time. Although I have had problems, they have never been caused by My House Online. In fact Inna always goes the extra mile to try and help. I have no reservation in recommending them to anyone who is wanting to either sell their property, or who is wanting them to manage a rented property.

Reply from myhouseonline.co.uk
I honestly don't know how to describe…
I honestly don't know how to describe how easy and kind Inna and the bunch are. In a world where you feel like you're constantly talking to robots they make the process feel comfortable.
Kind, caring and reliable 👍

Reply from myhouseonline.co.uk
Great service provided for our BTL…
Great service provided for our BTL properties.Very pleased that we chose myhouseonline to look after our investment.Quick reply to my queries and when any issues raised they would go a few steps further to sort it quick.10 out of 10 for service. Thanks for your hard work .
This is a totally genuine review
This is a totally genuine review. Inna from my house online is a true professional with lots of knowledge. She is very trustworthy and alwaysmake sure my properties are rented out too good quality tenants and she regularly inspect the properties and sort out any problems. I can highly recommend this company and I will continue to use her services and handover more of my properties to her when they become available.
Good service
Inna has been helping me for a few months now. The service has been smooth, fast and reliable. :)
We've been using My House Online to…
We've been using My House Online to rent out a property in Kings Lynn for several years now. The service and advice has been fantastic.
Rented property in the Dereham area.
We used My House Online to rent out our property in the Dereham area. We met Inna beforehand to discuss the type of tenants we hoped to get and within a few days we had a list of prospective tenants and viewings to match. The process was simple and easy and Inna was always on the other end of the phone to answer and questions. Very efficient and having used several agencies over the years we would definitely use My House again. Highly recommended.
My house online-simply the best
My house online is the best company you can choose. Price is reasonable, estate agent Inna is brilliant person, working very hard, very very helpful and trustable. My house was sold that quick I could not believe it. I would recommend my house online to everyone! Thank you
Martina
Fantastic service
Fantastic service. Always easily contactable and such a refreshing change! Would definitely recommend and use again.
Excellent service
Excellent service. Sold my house within 2 weeks. Kept up to date with progress at all times with a very quick response time to any queries I had. Inna Melynk was a pleasure to deal with and would recommend her to anyone wanting to sell their house. All at a very reasonable fee too.
Excellent service at a good price
Thank you for a excellent job , great service and communication . Marketed the property superbly , highly recommend every time .
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