Myinfinitys Reviews 62

TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

I used to have a great experience with you(five stars) but one item from my last purchase was horrible. i ordered custom earing of my cat face. It was supposes to be the cat head only (like the exempl... See more

Company replied

Rated 4 out of 5 stars

Throughout the purchase process and receipt of my order I have found the customer service to be very good. I have appreciated communication along the way. For the most part the item was expected a... See more

Company replied

Rated 5 out of 5 stars

I was hesitant to order due to the bad reviews.. Glad I didn't pay attention.. The order I received was beautiful, lovely quality and well priced. The customer service is also impeccable.. I will cert... See more

Rated 1 out of 5 stars

Zero stars. Wished I’d read the reviews before ordering. Placed order 16/12/24 as website stated delivery before Christmas. Paid over £10 for the urgent postage. Ten days later, the gift is still sh... See more

Company replied

Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Gift Shop
  4. Jeweler
  5. Jewellery Manufacturer

Written by the company

Myinfinitys is an innovative and customer-centric online gift store that specializes in offering a wide variety of customizable products designed to make every occasion truly memorable. We believe that a thoughtful, personalized gift can create lasting memories, which is why we offer an extensive collection of customizable gifts, ranging from unique jewelry pieces such as necklaces, bracelets, and rings, to home decor, accessories, and keepsakes. Whether it’s a birthday, wedding, anniversary, or any other significant life event, each of our products can be personalized with names, dates, messages, and even photos. We aim to help our customers find the perfect gift that reflects the recipient’s personality, adds a special touch, and creates meaningful connections. At Myinfinitys, we prioritize quality and craftsmanship in everything we create. Our team of experienced designers and artisans use high-quality materials and advanced design technology to ensure that every product is beautifully crafted and made to last. The easy-to-use customization tools available on our website allow customers to personalize their gifts effortlessly. From selecting metals and materials to choosing engraving styles, the possibilities are endless. Our mission at Myinfinitys is not just about offering great products; it’s about helping you celebrate life’s precious moments with gifts that are as unique and meaningful as the person receiving them. We want to be part of your most important celebrations, whether it's a milestone birthday, an engagement, a wedding, or a thoughtful gesture for a loved one. Visit Myinfinitys.com today and explore our wide range of personalized gifts that will add a special touch to any occasion. With Myinfinitys, every gift becomes a cherished memory.


Contact info

3.1

Average

TrustScore 3 out of 5

62 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

Lovely colour

Lovely colour. The plate is a bit on the small side. The strap keeps coming undone.

April 25, 2026
Myinfinitys logo

Reply from Myinfinitys

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@myinfinitys.com if you have further problems.


Best regards,
Customer Service Team

Rated 1 out of 5 stars

The stone color for July ended up pink…

The stone color for July ended up pink instead of ruby red. The names are also not visible unless you look closely and even then it’s hard to see. The pictures on the site are not accurate with what I received.

April 11, 2026
Myinfinitys logo

Reply from Myinfinitys

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@myinfinitys.com if you have further problems.


Best regards,
Customer Service Team

Rated 1 out of 5 stars

Really poor quality

Really poor quality, overpriced

April 12, 2026
Myinfinitys logo

Reply from Myinfinitys

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@myinfinitys.com if you have further problems.


Best regards,
Customer Service Team

Rated 2 out of 5 stars

I used to have a great experience with…

I used to have a great experience with you(five stars) but one item from my last purchase was horrible. i ordered custom earing of my cat face. It was supposes to be the cat head only (like the exemple on the website who represent a dog head.) I send you an excellent photo from wich you can isolate the head, You engraved all the photo. The result is ugly , it's a mess ...impossible to recognise it`s a cat.

April 4, 2026
Myinfinitys logo

Reply from Myinfinitys

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@myinfinitys.com if you have further problems.


Best regards,
Customer Service Team

Rated 2 out of 5 stars

Ordered a 16 inch chain

Ordered a 16 inch chain, received a 13 inch chain.

March 9, 2026
Myinfinitys logo

Reply from Myinfinitys

Dear Customer,

We're sorry to hear about your experience.
Please send an email to support@myinfinitys.com if you have further problems.

Best regards,
Customer Service Team

Rated 5 out of 5 stars

These were a perfect match to the…

These were a perfect match to the blankets I got my granddaughters for Christmas.Shiping was fast. I love the way they fill can't wait for them to open their Valentine's gift and see the pillow

February 1, 2026
Rated 1 out of 5 stars

The earing were very small and I…

The earing were very small and I couldn't even see the date on them. Not worth the amount i paid for them. Sadly.

January 16, 2026
Myinfinitys logo

Reply from Myinfinitys

Dear customer,

We are sorry to hear that.
Could you please send an email to support@myinfinitys.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 2 out of 5 stars

Mistake made on product!

I received my handkerchief for my daughter for her wedding & where it says Love Mom & Dad, the L is missing from the Love, I send an email stating this, but I have heard nothing back, I also sent a picture.

January 1, 2026
Myinfinitys logo

Reply from Myinfinitys

Dear customer,

We are sorry to hear that.
Could you please send an email to support@myinfinitys.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Waste of money and time

I thought infinity was just a brand, rather than an indication of the time taken to fulfill the order. I ordered some earrings in May 2025, it is now November 2025 and the order hasn't been shipped. I've emailed to chase my order but have had no response. I think they're a scam

November 27, 2025
Unprompted review
Myinfinitys logo

Reply from Myinfinitys

Dear customer,

We are sorry to hear that.
Could you please send an email to support@myinfinitys.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 5 out of 5 stars

Very happy

I am so happy with my bracelet it's beautiful the picture I had put inside it is really clear and looks really good it was delivered really quick very happy thanku 😊

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Wish could give a 0 star

Wish could give a 0 star!
Absolute rubbish website they listed something and sent something else. Product was cheap ntg looks like the photos they listed on website some iteams are missing. When I emailed them for return and refund now they don’t respond I’m completely unhappy. please don’t purchase anything from them you will just waste your money.

August 11, 2025
Unprompted review
Myinfinitys logo

Reply from Myinfinitys

Dear customer,

We are sorry to hear that.
Could you please send an email to support@myinfinitys.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 1 out of 5 stars

Poor Quality, Wrong Item, and Dismissive Customer Service – Very Disappointing

MyInfinitys Jewellery has been so poor that I feel it’s important to warn others.

I originally ordered rose gold personalised rings. What I received was silver, but I didn’t complain at the time — I just appreciated receiving something. Unfortunately, the rings began to discolour quickly and the engraving was so faint it was barely readable.

I contacted the company and they sent one replacement, but the same issues happened again — wrong colour and poor quality. Most recently, I sent photo evidence showing the problems. Their response? To tell me that the order was “indeed rose gold” and “correct” — completely ignoring the fact that the quality was unacceptable and the engraving was unreadable. And obviously the photographs, yet again prove the colour is incorrect.

I have been patient and polite, even asking for a different product as a final resolution, but their dismissive replies show little interest in actually resolving the problem. I have spent good money and received nothing that meets the quality or description advertised.

This has been an exhausting and disappointing experience. Poor quality control, repeated mistakes, and unhelpful customer service mean I could never recommend MyInfinitys Jewellery to anyone expecting quality craftsmanship or good aftercare.

SHOP SOMEWHERE ELSE - they don’t even want to bother helping me now!!

August 13, 2025
Unprompted review
Myinfinitys logo

Reply from Myinfinitys

Dear customer,

We are sorry to hear that.
Could you please send email to support@myinfinitys.com about your order number and email address for us to check for you?
Thanks for your help.

Best Wishes,
Customer Service Team

Rated 5 out of 5 stars

Very happy

Really quick from the time I ordered to the time I received it. And exactly what I ordered. Very happy.

August 1, 2025

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