My Islam Store Reviews 56

Ordered my item 28/02. It is yet to be shipped, no update from store even though I have sent a number of emails. Complete disappointment.

DO NOT BUY ANYTHING!!!!!!! SCAM!!!!
Extremely disappointing experience with my.islam.store.

I placed an order with them and when the package arrived, they sent me the wrong item. I contacted them to resolve the issue and initially they apologised and offered a 30% refund along with some complimentary gifts as compensation.

However, after that conversation I asked them for an update about the refund and the replacement, instead of responding or resolving the problem, they blocked me on social media.

As a customer, I simply wanted the issue fixed. Blocking a customer who is asking about an order is very unprofessional and disappointing. I’m still waiting for the refund and resolution that was promised.

Avoid this website at all costs. I placed an order and was promised that my items would be shipped, but they never arrived. When I contacted them about it, they tried to smooth things over by promising apology gifts — which also never showed up.

Since then, I’ve sent multiple messages asking for updates and have been completely ignored. No items, no apology gifts, and absolutely no communication. It feels like once they take your money, they simply stop responding.

This is one of the worst customer service experiences I’ve had. Broken promises, no accountability, and zero respect for customers. I strongly recommend staying far away from this website unless you want to risk losing your money and being ignored.

I ordered from myislam.store nearly two months ago and have received nothing but lies. I have sent almost 100 emails, and they either ignore me or send generic AI responses. They lie about their shipping times and the origin of their products; everything is low-quality and shipped from China despite their claims. It is shameful that they use the "Islamic" label to deceive people. Save your money and stay away from these scammers.

CHINA DELIVERY

They say 2-5 delivery days but they ship from china I’m waiting weeks for my order!!
And if you mail then no respond! Don’t buy from here THEY LIE ON THEIR WEBSITE

I emailed and confirmed order as it was a gift for a big event so wanted to make sure everything was correct. They confirmed the contents. When arrived an item was missing after waiting 4 weeks for delivery.

When i contacted they asked me to show proof. I asked for a refund but they just said they will reship the missing item with minimal apologies. I will not be waiting another 4 weeks for a missing item as it will be too late.

Do not purchase the gift wrap for £3 its a small thin ribbon just tied in a bow and comes in a shein like bag. The tassles on the prayer mat was thin and shabby and not worth the £50 i paid. Shipped from China. And overall not a good experience.

The personalisation was the only thing of good quality. If i could upload pictures i would but there is no option for this.

I CANNOT EXPRESS THE UNPROFESSIONALISM OF THIS COMPANY ORDER PLACED ON THE 15TH OF FEB AND STILL NO DELIVERY LABEL HAS BEEN MADE THIS COMPANY IS ABSOLUTELY SHOCKING PLEASE AVOID WASTING YOUR MONEY ON THESE TIME WASTING THIEVES MAY ALLAH SHUT DOWN THIS COMPANY FULL OF SCAMMERS AMEEN !!!

I was so exited to receive my personalized prayer rug until it actually arrived! Not only did it take weeks to arrive, no problem but please don’t provide false advertising with “2 day delivery”. I ordered PURPLE and got BLUE! I’m so disgusted I wasted my money trying to support this online store. Next time I’ll stick to Temu.

i‘m so happy the product was amazing

I payed extra money for faster preparation and have chased them for 3 WEEKS now, still no order sent. They don't offer refunds and just use bad excuses.

Over Two Weeks Delivery?!?
Now you’d be wondering why I’m complaining, but I paid for express delivery and contacted them to say I wanted my order to be high priority. Wanting the parcel within the week, is quite standard delivery getting it under the week is what express delivery should be.
Told I would be high priority. Complaint No.1
Thought my order would be gift wrapped. Complain No.2
Thought my specialised Note would be included. Complaint No.3
Continuous ignorance from the social media staff, while they contacted other customers. Complaint No.3
When asked for a refund on the express delivery, and things I didn’t receive, which I paid for. I was offered barely anything. A mere 20% compared to the compensation for paying for a product and receiving nothing close to it.

I love the product and also received a free gift from them.<3