MyJerusalemStore Reviews 272

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their beauty and craftsmanship. Many people appreciate the wide selection of unique items that are hard to find elsewhere, and the service is frequently described as amazing and excellent. Reviewers are also very satisfied with the prompt and fast delivery, even for international shipments, with many items arriving in perfect condition due to careful packaging. However, some customers experienced longer delivery times than expected, with a few noting a lack of communication regarding delays. A small portion of people also felt that some products did not meet their expectations in terms of quality, size, or scent, and a few reported issues with order fulfillment.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality and craftsmanship of... See more

Quality

People report positive experiences with quality, consistently praising the excellent craftsmanship and... See more

Delivery service

Clients share positive opinions on delivery service, often praising the easy shopping, checkout, and delivery... See more

Order

Customers consistently note positive experiences with order, praising the easy navigation of the site and the... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality and efficiency. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the shofar, unfortunately it took a long time getting here, had I understood this I would have thought twice, otherwise things went smoothly, birthday came and went, but the recipient loved it... See more

Rated 4 out of 5 stars

My package took a little bit longer to arrive than what the website leads one to believe about the shipping time, but the company responded right away when I inquired about this. The item I received w... See more

Rated 5 out of 5 stars

The shoes are beautiful! Although my foot is more on the broader side so if the store can recommend a shoe for broader feet, that would be great. I'll be able to wear it on colder days but I can se... See more

Rated 5 out of 5 stars

First time ordering from this company and won't be my last. I contacted customer service to inquire as to when my order would ship and they were very quick to reply and jut so nice. I love my Jerusa... See more


Company details

Written by the company

We are your one-stop-shop online marketplace for top-quality Israeli and Christian products – straight from the Holy Land. We work hard in order to bring you the biggest names in the area of Israeli and Christian art work and design


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

272 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

The small shofar does not work

The small shofar does not work. When I blow it nothing but air. No sound

December 4, 2025
MyJerusalemStore logo

Reply from MyJerusalemStore

We're sorry to hear this. Please note that shofars have a very specific way of blowing that is needed in order to produce the sound. Please email us at support@myjerusalemstore.com and we are happy to help!

Rated 5 out of 5 stars

I have ordered all kinds of things from…

I have ordered all kinds of things from them especially beautiful crosses a box wooden box made of olive wood gorgeous special I love all the things that they have the jewelry is outstanding and the prices are reasonable I bought several crosses to give for Christmas I have kept about half of them because I didn't want to get rid of them haha but I have given most of them to people and they have really loved them I look at their things all the time the quality is great and my husband gave me the first cross from there what's Jerusalem on the back very special you can't go wrong with them you can always find something for yourself as well as a gift for someone I give them 15 and a half Stars 🙏🎁👍

September 18, 2025
Rated 5 out of 5 stars

I love my necklace!

I love my necklace, both the quality and the item itself. I appreciated the response to my question when I inquired about shipping. Thank you!

November 3, 2025
Rated 1 out of 5 stars

Disappointed

I was not happy with the product. It was a 7 branch stand minora . I’d order a Hanukkah sizezed one I got a smaller sample size . They didn’t even recommend the candle sizes . I was very disappointed ☹️

October 10, 2025
MyJerusalemStore logo

Reply from MyJerusalemStore

We're sorry to hear that you were not satisfied with your order. Please note that sizes are listed on the item page under the description. Our customer support representative did provide a list of candles that would fit the menorah. Please let us know if you have any questions.

Rated 5 out of 5 stars

Beautiful

I ordered this as a gift for my husband and was not disappointed! It is beautiful! Good quality and well made.

October 1, 2025

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