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ジュニパー｜肥満症治療・オンライン診療 Reviews 11

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TrustScore 4 out of 5

3.8

Weight Loss Service
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Company details

  1. Weight Loss Service

Written by the company

ジュニパーの肥満症治療｜ジュニパーでは、オンライン診療を通じて、一人ひとりのご状況に寄り添いながら、医療の力と専門的なサポートを通じて、効果的な減量との健康的な体重維持をサポートします。無料オンライン診療のご予約はサイトより。

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3.8

Great

TrustScore 4 out of 5

11 reviews

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Rated 1 out of 5 stars

I had the call with the Doctor on April…

I had the call with the Doctor on April 5th, payed 9,950, after paying i received an email saying your prescription is ready*if you already payed disconsider this email. I sent an email to confirm the delivery day, they said 5 days. On April 9th I receive an email from their customer service asking to check if I received an email from square, I sent the screenshot of my card statement saying that it was payed on April 5th the money didn't come back to my account. I answer all their emails, each time they ask the same thing, I called to their office today, no one answer, I left a message asking than to contact me.

April 9, 2026
Unprompted review
Rated 4 out of 5 stars

I didnt experience any side effects

I didnt experience any side effects. It started working immediately for me. I noticed it in my face first. Then yout jeans fit a little better and it keeps getting better. One think I wasn't expecting or even trying to achieve, this med totally made me nkt want to drink alcohol. I think that is a hidden bonus.
The only bad part about this whole experience I would say is the cost for ongoing treatments. I think it could be cheaper and therefore more appealing.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot say enough good things about…

I cannot say enough good things about Juniper’s customer service and medication delivery. From start to finish, the experience has been seamless, professional, and incredibly reassuring.

Their support team is responsive, knowledgeable, and genuinely kind. Every question I had was answered clearly and promptly, and I never once felt rushed or brushed off. It’s rare to feel this supported by a healthcare-related service, and Juniper truly sets the bar.

The medication delivery has been just as impressive. Everything arrives quickly, discreetly, and exactly when expected. The packaging is clearly handled with care, which matters so much when it comes to medications.

Juniper is efficient, compassionate, and trustworthy. If you’re looking for a service that combines excellent medical support with flawless logistics, this is it. I recommend Juniper without hesitation.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING customer service you can count on!

Juniper customer service is nothing short of excellent, professional and kind! I had a problem of my pens and after reaching out to the team, they took every effort and care to make sure my problem was fixed and communicated with me every step of the way. This is a company you can count on to not only be there for you for any concern you may have, but it truly was a pleasure working with them to get it fixed! Thank you Juniper!

May 20, 2025
Unprompted review
ジュニパー｜肥満症治療・オンライン診療 logo

Reply from ジュニパー｜肥満症治療・オンライン診療

Hi there! Thank you so much for your thoughtful review!

We're happy to hear that you found our customer service to be excellent, professional, and kind. It’s especially reassuring to know that when you had an issue with your pens, our team was able to take care of it with the attention and care you deserved.

We believe keeping our patients informed every step of the way is just as important as resolving the issue itself. Your trust means the world to us, and we're so grateful to have had the opportunity to make things right.

Thank you for being part of Juniper Japan 💚

Juniper Japan Team

~~~~~~~~~~~~~~
「信頼できる素晴らしいカスタマーサービス！

ジュニパーのカスタマーサービスは、まさに卓越しており、プロフェッショナルで親切でした！ペンに関するトラブルがあった際にサポートチームに連絡したところ、問題解決のために細やかな配慮と最大限の対応をしてくださり、すべての過程で丁寧にご連絡をいただきました。

どんな小さな不安や相談にも親身になって対応してくれる、本当に信頼できる会社だと感じましたし、今回一緒に問題を解決していく過程もとても気持ちの良い体験でした。ジュニパーの皆さま、本当にありがとうございました！」

Rated 4 out of 5 stars

Polite, helpful and efficient

Attractive aspect of this service is the English support, makes the process much easier.
Setting up for first appointment is quite okay although the automatic messaging is in Japanese so it kind of throws you off a little but not to bad.
Regular check ups( not nagging) really well spaced and the person assigned is super pleasant and helpful.
Flexibility in arranging for delivery is great, meaning no missed doses.
Would recommend to anyone considering this company, I can imagine the support in Japanese is just as good.

April 11, 2025
Unprompted review
ジュニパー｜肥満症治療・オンライン診療 logo

Reply from ジュニパー｜肥満症治療・オンライン診療

Hello! Thank you so much for your thoughtful review and for highlighting the value of our English-language support. We're delighted to hear that your experience with Juniper Japan has been a positive one, from flexible delivery to friendly check-ins and supportive care.

We also appreciate your feedback about the initial consultation messages being in Japanese. We’re continuously working to enhance the experience for both our Japanese and international patients, and insights like yours are incredibly helpful.

We're so glad to know you’d recommend us. If you ever need additional support or guidance, please don’t hesitate to reach out to your health coach or our patient care team - we’re here for you every step of the way 💚

Juniper Japan Team

~~~~~~~

「丁寧で親切、そして効率的な対応

このサービスの魅力的な点は、英語でのサポートがあることです。手続きがとてもスムーズに進みます。

初診の予約も問題なくできましたが、自動メッセージが日本語のみだったのが少しだけ戸惑いました（とはいえ、大きな問題ではありません）。

定期的なチェックインも、しつこくなく、程よい頻度で行われ、担当の方がとても感じが良く、親切にサポートしてくれます。

配送も柔軟に対応してもらえるので、薬の飲み忘れがなく安心です。

この会社を検討している方には、おすすめします。日本語でのサポートもきっと同じように素晴らしいのだろうと想像できます。」

Rated 5 out of 5 stars

Good Service with Bilingual Support

I did a bit of research before jumping in with MyJuniper. You can't find that many reviews online for Japan, so I thought I'd share my experience to reassure potential future users of the service. First, schedule a call with a doctor was easy and simple. They spoke excellent English and could address my questions. I received my treatment the next day (in Tokyo) and while I was nervous, their explanatory booklet was there to guide me. They offer a regular check-in support through LINE (or email) and I really like the kindness and supportive comment from the person who's been writing to me. If you're worried about starting a weight loss treatment and would rather go through an online service than finding an English speaking clinic, I can say I'm 100% satisfied by MyJuniper.

April 2, 2025
Unprompted review
ジュニパー｜肥満症治療・オンライン診療 logo

Reply from ジュニパー｜肥満症治療・オンライン診療

Hi there! Thank you so much for taking the time to share your experience with Juniper Japan! 💚

We’re so glad to hear that the process felt easy and supportive, and that our bilingual team, welcome brochure and ongoing LINE/email support could help you feel at ease throughout your journey.

Our bilingual doctors, Medical Support team, and Health Coaching team are all dedicated individuals who genuinely care about each patient’s journey. Every message and every check-in is written with compassion and a patient-first mindset. They’ll be so happy to hear your kind feedback!

Hearing that you're 100% satisfied truly means a lot to us. If there’s ever anything more we can do to support you, we’re just a message away!

Juniper Japan Team

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「少しだけリサーチをした後、思い切ってMyJuniperを利用してみることにしました。日本ではまだ口コミが少ないようなので、これから利用を検討している方の参考になればと思い、自分の体験をシェアします。

まず、医師とのオンライン診療の予約はとても簡単でした。医師の方は英語が堪能で、私の質問にも丁寧に対応してくださいました。

治療薬は翌日には東京の自宅に届き、最初は少し不安もありましたが、同封の説明ブックレットがとても分かりやすく、安心して始められました。

LINE（またはメール）での定期的なサポートもあり、メッセージを送ってくれる方の優しさや温かいコメントにとても励まされています。

もし、英語対応のクリニックを探すのが大変で、オンラインでダイエット治療を始めたいという方がいれば、私はMyJuniperに100％満足していますとお伝えしたいです。」

Rated 5 out of 5 stars

Great service!

Good effort for monolingual English speakers in Japan. I am on a distant island in Japan from Tokyo and got my medication within 2 weeks and started my lifestyle changes, I am currently down 5kg!

March 21, 2025
Unprompted review
ジュニパー｜肥満症治療・オンライン診療 logo

Reply from ジュニパー｜肥満症治療・オンライン診療

Hi Austin,

Thank you so much for your kind words and for taking the time to share your experience! We're so glad to hear that your medication arrived smoothly and that you're already seeing such great progress.

Our Medical Support team and Health Coaching team is always here to support you, so please don’t hesitate to reach out via email, LINE or SMS if you need anything. We are rooting for you!

Juniper Japan Team
~~~~~~~
「素晴らしいサービスです！日本で英語しか話せない人にとって、とても助かる取り組みだと思います。私は東京から離れた離島に住んでいますが、2週間以内にお薬が届き、ライフスタイルの改善を始めることができました。現在、5kgの減量に成功しています！」

Rated 5 out of 5 stars

Everyone is so kind and helpful

Everyone is so kind and helpful! I was just refilling my prescription because my medication isn’t available in Korea yet and it was super easy! Text messages were really fast and the service is very straightforward!

February 5, 2025
Unprompted review
ジュニパー｜肥満症治療・オンライン診療 logo

Reply from ジュニパー｜肥満症治療・オンライン診療

Dear Rebecca,

Thank you so much for your kind words and for sharing your experience! We're delighted to hear that refilling your prescription was smooth and easy, and that our team was able to support you quickly and efficiently.

Providing a seamless experience and ongoing care for our patients is at the heart of what we do at Juniper Japan, ensuring there are no gaps in your medication so you can continue your health journey with confidence.

Thank you for choosing us and we look forward to continuing to support you! 💚

Juniper Japan Team
~~~~~~~
「スタッフの皆さんがとても優しくて、助かりました！韓国では、この薬がまだ手に入らないので、今回はお薬の補充のみでしたが、とてもスムーズにできました！SMSの返信もとても早く、サービスもシンプルで分かりやすかったです！」

Rated 5 out of 5 stars

Great clinic

Very easy to communicate with in English. They always check in on you to see if there's anything you need. Very easy to use!

January 14, 2025
Unprompted review
ジュニパー｜肥満症治療・オンライン診療 logo

Reply from ジュニパー｜肥満症治療・オンライン診療

Dear Matthew,

We’re thrilled to hear that you found the team at Juniper Japan easy to communicate with and that you’re happy with the care and support we provide.

Every member of our small team is deeply committed to helping our patients achieve long-term weight management success. We truly believe that personalized support and comprehensive care are key to making this possible.

Thanks for choosing us, and we’re so glad to be part of your health journey! 💚

Juniper Japan Team

~~~~~~~
「英語でのコミュニケーションがとてもスムーズで、常にこちらの状況を気にかけ、必要なことがないか確認してくれます。とても使いやすいです！」

私たちが提供するケアとサポートにご満足いただけたと伺い、大変嬉しく思います。

ジュニパーでは、患者様の長期的な体重管理の実現には、個別対応のサポートと包括的なケアが鍵であると確信しております。

これからも患者様が安心してご相談いただけるよう、一人ひとりに寄り添ったきめ細やかなサポートを大切にしてまいります。

ジュニパー・チーム一同

Rated 5 out of 5 stars

I have nothing but great things to say…

I have nothing but great things to say about Juniper 🤩 Having a health coach that is always available and supportive is wonderful! The process has been smooth since the beginning. I don’t think I could have lost the weight without Juniper. Thank you Juniper!

December 13, 2024
Unprompted review
ジュニパー｜肥満症治療・オンライン診療 logo

Reply from ジュニパー｜肥満症治療・オンライン診療

Dear Lesleay,

Thank you so much for your thoughtful review! (As our very first review for Juniper Japan, it’s even more special to us!) Your kind words mean so much to our small team at Juniper Japan. We're so glad to know that our health coach support and smooth process have positively impacted your journey. Your success and encouragement inspire us to keep doing our best for our members in Japan!

Thank you for allowing us to be part of your health journey! 💚

Juniper Japan Team

~~~~~~~
「ジュニパーについては良いことしか言えません 🤩 ヘルスコーチがいつでもサポートしてくれるのは本当に心強いです！最初からずっとスムーズなプロセスで進んできました。ジュニパーがなければ、体重を減らすことはできなかったと思います。本当にありがとうございます、ジュニパー！」

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