Was only meant to purchase one or two items but ended up purchasing more than intended as kept on finding a reason. After all my purchases I’m now as organised as one can be! Great company, fast deli... See more
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See what reviewers are saying
I've never experienced such amazing customer service. I noticed a product I'd purchased had a missing part, over a year after my order and finding out said product was now discontinued. Katie from the... See more
New pencil holding product made my life a lot easier as a makeup artist as now I can see them all upright instead of flipping open a book. They also introduced new brow brushes which I had purchased f... See more
My items were beautifully packed and secure when I recieved them. I bought the twin bag divider system which is a super handy bag just that the corner slots can be awkward for putting your makeup in a... See more
Company details
Written by the company
We are the kit people! Professional makeup brushes and accessories designed by makeup artist James Molloy for makeup artists and makeup lovers. Validated by the world’s leading makeup artists, we put the fun in functional.
Contact info
Pear Mill, SK6 2BP, Stockport, United Kingdom
- customerservices@mykitco.uk
- mykitco.uk
4.7
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really pleased with my purchases
Really pleased with my purchases: the quality of the products is exceptional and the packaging was both practical and stylish- a treat to open!
Very high standard of goods and service
May 26, 2025
Great products
The shopping experience is always great and the quality of brushes is amazing
April 28, 2025
Brilliant customer service ! Thanks again !
The best customer service I’ve had in years ! Thankyou katie !
February 24, 2025
I love it
You can feel this is made from a professional dresser/ make-up artist. So many usefull pockets, velcro and good quality materials and zippers.
January 27, 2025
I loved my package 📦
I loved my package 📦. I loved the content, that it was well protected, it came quickly 😉
November 25, 2024
A gift…
My order is a present for a friend who requested this gift as a Christmas present so I cannot comment on the product myself. Suffice to say, I was kept well informed by MYKITCO re delivery of my purchase
November 25, 2024
Absolutely love my big backstage buddy
Absolutely love my big backstage buddy. Shipping could have been ever so slightly faster but it’s ok the bag makes up for it!
November 25, 2024
Absolutly super sevice
Absolutly super sevice! Prompt to figure out my concerns and very friendly, apologetic and eager to put things correct. Thank you!
October 22, 2024
Unprompted review
So easy to order and delivery so speedy
October 25, 2024
Excellent quality brushes ☺️
October 25, 2024
Love my kit co!!
Amazing brand absolutely love all my purchases I’ve made with them, and that’s a lot! Kerry- bridal hair and makeup artist
August 27, 2024
something seriously amiss here
I find it impossible to do business with this company. I registered an account but never received a verification email in over a week. I emailed customer service but likewise have not received a response. I wrote "I registered an account either Thursday or Friday last week but have not had a verification email. I can log in but cannot add an address therefore cannot order". Guess they're not interested in some people's custom.
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Response to your company's denial of responsibility - I signed into trustpilot with one email but contacted you on another. There are no emails in my junk folder. Maybe you should check YOUR junk older.
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I created an account and never received a verification email so cannot add an address. I sent an email to the address on your website CUSTOMERSERVICES(at)MYKITCO.UK but never received a response. I find it very difficult to believe that the error is on my side. My wife will buy elsewhere.
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I think you're just lying to look good in front of your customers, trying to save face.
Like I said my wife has ordered elsewhere.
August 16, 2024
Unprompted review
Reply from MYKITCO.
As a smaller independent business we value every single customer, or potential future customer, and are extremely proud of exemplary customer service. We also value our ratings and are deeply disappointed at your approach to this very questionable situation.
Not only can we not find any record of a VJ Cayman on our system, we have had no recent email matching any of the information provided. I implore you to check all your junk and spam folders, and email our customer service team who will be more than happy to help with any legitimate question or issue you may be encountering.
Best regards
Customer Relations
customerservices@mykitco.uk
Response to your comment…
Still no email received but again we ask you to email us as again customers are our priority. Why would we ever not reply to someone wanting to spend their hard earned money with us? It would simply never make sense. So again please email us so we can help.
Also TP have requested your details for us to assist and we have still not received these.
Many thanks,
Customer Relations
Customerservices@mykitco.uk
We have still not had an email, or any details as requested by TP. We take great pride in helping all our customers and would love to help resolve this for you. Please do provide all details requested, and send us an email and we will look into this for you as a priority.
Best regards
Customer Relations
customerservices@mykitco.uk
My items were beautifully packed and…
My items were beautifully packed and secure when I recieved them. I bought the twin bag divider system which is a super handy bag just that the corner slots can be awkward for putting your makeup in as they’re smaller then the rest.
July 29, 2024
Excellent customer service
The deliver to the us was so fast. I was so impressed with the number of communications.
Product delivered was as good as advertised
July 26, 2024
Quick no Hansel delivery and quality…
Quick no Hansel delivery and quality funtional beauty cases. The dividers are sturdy and do effectively the job of separating various types of makeup products..love them..will get more 💖🙌
July 26, 2024
It’s very good Quality and useful
July 25, 2024
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