Kitsch Reviews 3,649

My package didn’t arrive due to an issue with the delivery service (not their fault).

They quickly offered me several solutions, including resending the order or giving a refund.
Their response was fast and very kind, and when I chose a refund, they handled it promptly.

I definitely recommend them and will order from them again.

Wonderful customer service experience through the CHAT. Customer Service at Kitsch is top notch. I am very satisfied with my first order and will be back to try other items on my wish list.

Fine produkter men told og afgifter kommer oven i prisen.

Kitsch skriver selv:
For international orders, import duties or taxes may apply depending on your country’s customs regulations.
We do not collect or pay these fees on behalf of customers, as they are determined and charged by the destination country’s customs authority upon delivery.
Because of this, we also do not charge taxes at checkout for international orders, since any applicable import fees are handled locally.
If you have any other questions, we’re happy to help.

I Purchased the air dry. That is the best cream I've ever tried for curly hair. I've tried three other ones and this by far the best. Their customer service is fantastic. I highly recommend this place

Customer service is next level! I received the wrong scent and they just shipped me the correct one with no problems or having to do returns. Love the scents and all the products I've used so far

Customer service dealt with problem caused by courier and sorted it straight out

Great shampoo and conditioner for my life long fine hair which is processed with highlights.
The bottles are annoyingly hard to open and squeeze product out, so much so that I probably won’t purchase again sadly.

When I received my order I was accidentally sent the wrong hair perfume. So I emailed kitsch and got the fastest response. They ask if I wanted credit or for them to send me the correct item. Well of course I wanted them to send me the correct one and they told me to keep the incorrect one as a gift! Yay to Kitsch for the great customer service! I love all of the products and now I also love their customer service! Thank you Kitsch for making my day!

I recently purchased the Kitsch air dry cream because it had outstanding reviews, however, I've used it for a couple of days and I am not a fan. I usually use a detangler or hair serum of some sort, and never had any problems no matter what brand. But this stuff I have to use this plus another detangler since it does nothing to make my hair more manageable. I'm also not noticing any difference throughout the day with my hair. I tried to leave a review on their website and they blocked it.
So now I know why all their reviews were fantastic. That's shady business

The prodcut it self is good (Rosemary Shampoo and Conditioner. However, if you purchase the bottle version, there are 2 things you should know. 1. The bottle is almost impossible to get the product out of unless you have giant man hands. 2. I used it once, then had my husband cut into the bottle so we could transfer to a travel bottle, and the bottle was only a quarter full! The bottle is very deceptive, and this company should be ashamed of scamming its customers.

My experience with Kitsch (Eden) was so smooth, expected difficult interactions! My issue was dealt with and resolved within minutes!!! I only wish all companies operated like Kitsch. Thank you!!

I had purchased two items from kitsch, not shampoo / conditioner. They did not work for me, shower cap was just poor fitting and the other just didn’t work well. I submitted for a refund and I was promised a specific amount and once it deposited to my checking account it was $10.00 less. I spent several days messaging back and forth with customer service. They informed me the $10.00 was going to appear on my “shop” account as a credit. I waited almost two weeks and it never showed up as a credit.
I will never use or trust this company again.
In addition, the way the customer service department treated me towards the end of our correspondence was akin to gaslighting.
I did what was expected. I submitted a return request, I sent the items back and they held $10.00 of the money I was promised.
Horrible!!

I recently have begun to use Kitsch's shampoo and conditioner. I love it. So, when I got an email of a sale, I went about ordered some other things. In the midst of ordering, I had to leave in the midst, and came back later to finish. I guess I opened another window for the order. So the next day, on my messages, there was a note "did I want to finish my order". Only having a half a cup of coffee in me, I proceeded to fill it out and got a confirmation #. I went and finished my coffee and then looked in my email, and I had now two orders!
So, I quickly wrote back and asked if the Kitsch team would cancel the latest order, since I already had ordered,and I included both confirmation numbers. Well, I got the nicest note back, that they had caught the second order before it was filled and canceled it!
I am so thankful and grateful for the great customer service I have received! I will share my experience as well as how the products help me with friends.

I made an order in mid March 2026. Order never showed up and tracking stated it hadn’t left California for over a week. I contacted kitsch and was told it was “lost”. Kitsch’s team made another order for me and the same things has happened. It’s a month and a half since I originally ordered and I still don’t have any products but they sure have my money. Super displeased with the customer service and delivery.

I have placed 3 orders so far. My 3rd order was damaged and never made it to me by shipping company. I contacted customer support and they resolved immediately.

I love the products I have tried and look forward to trying more. I would highly recommend this company!!

I asked for some pillow stuff that never came, and after 3 months, i asked why was it taking so long on Instagram message and inmediatly they look out, and notice that supply never came to Guatemala and inmediatly offered my money back and I got it. I think i waited to long to ask, but i want to rescue that they acted fast and honest about it and deliver the money back to my card.

Very fast response to my issue, and very clear instructions. When I still had trouble they helped me resolve the issue within 10min. Always polite and patient in their messages and the products are great too!

Terrible customer service. I requested account deletion months ago, and despite multiple emails, repeated “final” responses, and even confirming data removal, my account is still active and I can still log in. They keep restarting the process and shifting responsibility instead of actually resolving the issue. Extremely frustrating and unprofessional.

Excellence service and quality of all their products. I regularly buy for myself and gifts for friends and family. Recently applauded their “white glove” handling of a small issue that occurred during my delivery and they set it right. Thank you Kitsch!

Kitsch products are amazing
Smell so good and lather really well
Postage can be delayed if ordering from Australia but trust me the wait is worth it
Just factor delays into your ordering schedule as they use Australia's Ian mail service instead of Australia post you can expect an additional few weeks for regional areas
No issues with major city's
Their customer service is prompt and accommodating
The best experience I've ever had from an American supplier
Can't recommend them highly enough
Enjoy