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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t have high expectations for the nail wraps but they are excellent!!!! I applied as instructed and 2 weeks later they’re still on, with some slight wear showing on the tips. Only 1 wrap lift... See more
Company replied
Love love love mylee. Been using it for about 9 months now and am even starting my own business now. The customer service is next level. Just remember that gel polish no matter what, contains chemical... See more
Company replied
My husband purchased items for my birthday Black Friday weekend which arrived promptly in time for the day. On opening the parcel sadly the Pressed Chrome Palette was damaged emailed customer support... See more
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Company details
Information provided by various external sources
When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.
Contact info
HSNF 139-141 Pembroke Rd, London , N10 2JE, London, United Kingdom
- 02083655858
- info@mylee.co.uk
- mylee.co.uk
4.0
Great
4K reviews
Asks customers to review
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Received an order which was missing one…
Received an order which was missing one item. Emailed and had a very quick response, missing item despatched the following day. Great customer service
October 14, 2024
Unprompted review
Reply from Mylee
Hi Lou,
Thank you for your review.
We're sorry that you had an issue with your order, but we're also glad to hear that this was resolved speedily by the team.
Best Wishes,
Mylee Support Team
I had a problem with the cuticle oil
I had a problem with the cuticle oil, it was dealt with swiftly and replacement sent straight away.
Thank you for your efficient service, was much appreciated.
October 11, 2024
Unprompted review
Reply from Mylee
Hi Karen,
Thank you for your review.
We regret that there was an issue with your order, but we're so happy that this was rectified immediately.
Best Wishes,
Mylee Support Team
Bad quality product
Bad quality product : lamp stoped working after 5 use . Brush of the top coat comes a part , and bits get stuck while I put top coat .
Bought another top coat and had same problem. Customer service not helpful
September 1, 2024
Unprompted review
Reply from Mylee
Hi Rita,
I'm very sorry to hear this. `
I have sent you a request for more information as I cannot find an email with your name given. We are currently up to date with tickets and have been responding within 8 business hours. You can also contact us through Whatsapp or Live Chat.
Once we hear back from you with more details we will be able to assist you further.
Best wishes,
Mylee Customer Support
No response from CS....Poor Delivery Service
Please change your delivery service Mylee!
I appreciate the main issue here is with Yodel, however, I am yet to receive a reply from Mylee customer service. My order is a few weeks old and it has not been delivered yet....When chasing with yodel I get told 'The supplier or customer has requested the parcel is held' - I have not done this. So either Mylee have, or its just Yodel being Yodel.....On the one occassion they 'attempted delivey but no one was home', Yodel have confirmed the drivers location was no where near my delivery location.....
I would appreciate a response from Mylee on this as I have had no replies to my emails ....
October 9, 2024
Unprompted review
Reply from Mylee
Hi Sara,
Thank you for your review. We are sorry to hear about the delivery issue with your order. We couldn't find any unanswered messages from you under your name. Therefore, we have requested more information so that we can assist you further.
Thanks,
Mylee Customer Support
Excellent customer services received a…
Excellent customer services received a colour I was not happy with and they replaced it with another colour and always got to keep the other one brilliant and quick!
October 2, 2024
Unprompted review
Reply from Mylee
Hi Yvonne,
Thank you for leaving us a review.
It's great to know you are happy with the service you have received from the team.
Kind regards,
Mylee Customer Support
Customer service were helpful but…
Customer service were helpful but wouldn’t recommend ordering from Mylee directly - I’ve ordered twice and both times had an issue with the delivery by Yodel. Please change your delivery service Mylee!
October 2, 2024
Unprompted review
Reply from Mylee
Hi Skye,
Thank you for taking the time to leave a review, we will pass this on to the relevant department.
It's great to know you are happy with the service you received from the team.
Kind regards,
Mylee Customer Support
Gel lamp was delivered quickly
Gel lamp was delivered quickly and was what my daughter had requested for her birthday. Despite the cost, she still doesn't seem to be able to get the gel nails to last so sadly she doesn't really use it.
June 17, 2024
Unprompted review
Reply from Mylee
Hi Louise,
Thank you for providing us with your feedback.
Our gel manicure tend to last up to 3 weeks. Please email our customer service team, who will be happy to advise you further.
Kind regards,
Mylee
Items came quickly which was a plus
Items came quickly which was a plus. But polish literally chipped next day as soon as I came out the shower. Used base coat, top coat and cured enough time. It’s annoying because I had another mylee bottle I bought which lasts for a short period of time also years ago and thought let me give this a try again. Such a waste of money. You get what you pay for.
September 27, 2024
Unprompted review
Reply from Mylee
Hi Chrissy,
Thank you for taking the time to leave your feedback.
Gel manicures typically last 3 weeks. I am sorry to learn there is an issue with the longevity of your manicures. It could have to do with the preparation of the nails before application.
To achieve the best results when applying gel polish, it's important to properly prepare your nails. Begin by gently pushing back your cuticles and removing any dead skin from the nail bed. Cleansing the nails to remove any moisture or oils that could cause lifting is also crucial. It is recommended to avoid using oils or lotions on your nails prior to starting the manicure, and to refrain from exposing your hands to hot water before or after applying the gel polish in order to prevent any adverse effects on the application.
Creating a slightly rough surface on the nail bed by lightly buffing the nails will help the gel polish adhere better. After buffing, be sure to cleanse the nails to remove any dust particles. A smooth nail bed might hinder proper adhesion of the polish. When applying gel polish, it's recommended to use thin layers and build up the opacity with multiple coats.
Best Wishes,
Mylee Support Team
Really quick at resolving my problem…
Really quick at resolving my problem and accommodated brilliantly. all staff are also incredibly lovely.
September 27, 2024
Unprompted review
Reply from Mylee
Hi Kaytie,
We are happy to hear your problem was resolved.
Thank you for taking the time to provide us with such lovely feedback, we'll ensure it's passed on to the team.
Kind regards,
Mylee Customer Support Team
Very helpful and quick replies
September 25, 2024
Unprompted review
Reply from Mylee
Hi Lisa,
Thank you for taking the time to provide us with feedback.
We are glad to hear you found the service you received quick and helpful.
Kind regards,
Mylee Customer Support Team
No quibble replacement on 2 yr warranty
Pro convex Lamp developed a fault at 13 mths. Replacement given with no quibble and no cost of postage.
Polite and friendly support team
Thank you Neren
September 10, 2024
Unprompted review
Reply from Mylee
Hi Rebecca,
Thanks for your review.
We're glad that you were happy with our quick resolution and support provided.
Kind regards,
Mylee Customer Support Team
Emailed about address change was dealt…
Emailed about address change was dealt with straight away.
Very happy
August 30, 2024
Unprompted review
Reply from Mylee
Hi Rachel,
Thank you for your great review and it's great to hear that your email was dealt with so efficiently and your address was able to be amended. If there's anything else we can assist with, please do not hesitate to get back in touch!
Best Wishes,
Mylee Support Team
Reply from Mylee
Hi Maier,
Thank you for an exceptional review on the service that you have received. Thank you for being a valued member of the Mylee Tribe!
Best Wishes,
Mylee Support Team
They were very good and helpful and I…
They were very good and helpful and I was sent a new one which I was so happy with
August 15, 2024
Unprompted review
Reply from Mylee
Hi Lisa,
Thank you for such a great review on our customer service team. We always aim for a 5* service and pleased to hear that the team exceeded your expectations.
Best Wishes,
Mylee Support Team
I ordered the full works mail kit
I ordered the full works mail kit. Unfortunately the bottle with the remover was damaged. Neren was very helpful and sent out a replacement right away whilst being very polite and kind. Excellent service. The products hold up well as well, can’t complain.
August 5, 2024
Unprompted review
Reply from Mylee
Hi Marlen,
Thank you for your review. We are sorry to hear that your item had arrived damaged but pleased to hear that Neren was quickly able to rectify your issue and get a replacement send out.
Best Wishes,
Mylee Support Team
Excellent customer service
Absolutely love my mylee kit and unfortunately the lamp broke. I got in touch with the customer service team and very quickly managed to sort out a return and get a new lamp sent. Was very easy and everyone I communicated with were very helpful. Thanks especially to Beatrice and Neren! Best customer service I’ve had!
August 22, 2024
Unprompted review
Reply from Mylee
Hi Nicola,
Thank you for your review. We are pleased to hear that although you had an issue that this was promptly resolved. I will pass your lovely comments on to Beatrice and Neren- so glad to here you received the best customer service from them!
Best Wishes,
Mylee Support Team
Excellent service from Neren to add my full…
I had in error forgotten to add my full address when I ordered my goods. I panicked and sent email to Mylee. Very promptly Neren sorted the issue and emailed me confirming my full address and assured me my order was on its way. Excellent service from Neren. Thank you once again. Alka.
August 14, 2024
Unprompted review
Reply from Mylee
Hi Alka,
Thank you for your lovely feedback.
We are glad to hear you are happy with the service you received from Neren. We will ensure it is passed on to her.
Warm regards,
Mylee Customer Support Team
Beatrice gave 5star customer service…
Beatrice gave 5star customer service with a smile!!!
August 2, 2024
Unprompted review
Reply from Mylee
Hi Irris,
Thank you so much for such a lovely review! It's so lovely to hear that Beatrice provided you with the 5-star service that we always aim for.
Do let us know if we can assist with anything else.
Best Wishes,
Mylee Support Team
Thin gels
Thin gels, streaky finish.
Gel remover not that great either
August 3, 2024
Unprompted review
Reply from Mylee
Hi,
Thank you for your review. We are sorry to hear that you have had issues with the gel polish. I have sent you a request for more information so that we can assist you further. In regards to the gel polish being thin, it is meant to be thin to allow the polish to cure evenly. You can build the gel polish up and adding more layers once the polish has cured and applying the next layer. Streaky finish of the polish means an uneven layer has been retrieved and applied to the nails so it's important not to add another layer of gel polish before the layer underneath has been cured.
Please could you email info@mylee.co.uk with the title TrustPilot Review and we will be able to assist further.
Best Wishes,
Mylee Support Team
Lump consistency
Lump consistency , lasts at most 5 days with all the right nail prep. Air bubbles in gel once applied. I contacted customer service a week ago no reply
July 27, 2024
Unprompted review
Reply from Mylee
Hi Hannah,
I have sent you a request for more information as I cannot find an email with your name given- we are up to date with tickets and have been responding within 8 business hours. You can also contact us through Whatsapp or Live Chat.
Air bubbles happen for a number of reasons and I have listed below these reasons:
Firstly it could be to do with preparation of the nails before application. Do make sure your nails are cleansed before applying your base coat. Push back your cuticles and any dead skin on your nail bed and cleanse to remove any moisture or oils which could cause lifting. Avoid using oils or lotions on your nails before you start your manicure. Also avoid putting your hands in hot water before or after application, such as a warm shower or washing up, as this can cause your nails to expand and contract, causing gel polish to shift.
Gel polish likes to cling onto a slightly rough surface on your nail bed, and buffing the nail provides this. Do make sure to lightly buff your nails before application and cleanse to remove any dust. A smooth nail bed could cause polish not to adhere properly.
Always ensure you're applying your gel polish in thin layers. You can apply multiple layers to build up the opacity. If a coat of polish is applied too thickly it may not cure evenly, leading to bumps and lumps forming.
Please also ensure that you're not shaking the bottle of polish vigorously prior to application as this could cause air bubbles to form. To mix your polish roll it gently between your hands.
Please do try out these tips and let us know if you experience any further issues. 💅💕
Best Wishes,
Mylee Support Team
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