Brilliant radiator, looks stylish the heat is strong and stays. The WiFi woukd brilliantly, it read delivered quickly and although tge delivery driver dropped it and I was not ready to inauspicious in... See more
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I purchased 3 radiators April 2023 One which was 600w the other 900w The 600w model slim line panel heater Turns on with the flame symbol but with no heat output . I’ve contacted the manufactu... See more
I've bought two of their Glass front Smart Heaters now, one in black for the office, and today I received a white one as a winter backup for a chilly kitchen/diner. Great price, quick & timely deliver... See more
In my case Wi-Fi set up wasn't that straightforward compared to other smart devices. Also the heater seems to get warm even when the target temperature is well below the room temperature. Switched off... See more
Company details
Written by the company
Top quality heating, electric blankets & power tools for professional and household use, designed in & shipped from the UK.
Contact info
Methley Road, WF10 1PA, Castleford, United Kingdom
- 01977 552 000
- sales@mylek.co.uk
- mylek.co.uk
Replied to 100% of negative reviews
Typically replies within 24 hours
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Effective heater but scheduling should be simpler.
The heater is very good, effective and easy to use.
However the hanging bracket is very visible from the top and side. A more slimline version would be better
Also while it is possible to set up a schedule based on my specific needs (P3) I feel it is somewhat long winded, having to set every hour and day of the week. To be honest I haven’t done this as it is too long winded.
Door heater doesn’t work
Brought a door heater for the bathroom.
Easy assembly looks good but doesn’t work. It keeps turning off after 3 or so minutes and blows ambient air.
Tried to email with no response.
but judging by the reviews on their website this is a common problem.
Do not buy this door heater or any other knock off versions from B&Q etc
Helpful and friendly telephone chat…
Helpful and friendly telephone chat regarding a bathroom heater. Quick delivery of the heater so all good. Programming of the heater is a little long winded and I am sure could be simpler for numpties like me!!
Excellent service.
Very stylish panel heater at an excellent price and fast delivery. Couldn’t ask for better!
DO NOT BUY!
DO NOT BUY!! 2nd product failed - that’s two of two failed within 16 months of purchase.
Not heard anything from the company since my first trustpilot review, 2nd heater which I bought at the same time as the first heater has now failed that’s 100% failure rate.
Do not buy!!
From ordering to delivering
From ordering to delivering; seamless process.
Easy to hang on wall, great energy efficient fire!
Reasonably priced too!
Excellent customer service.
Pleased with service from Mylek as original panel heater received had a dent on the side after opening box.This was expected as both cardboard boxes were punctured on receipt. Following a phone call to Mylek, a replacement was sent out that day and arrived the next day - thankfully undamaged.
Looks ok but time will tell as far as heat is concerned
I have just installed a Mylek 1Kw ceramic panel heater. I found the wall mounting a bit fiddley but I got there eventually. I have spent a lot of time trying to program the timer, reading the instructions over and over again, and after about ten attempts I think I have sorted it. I was hoping it would switch off completely when it was not required but the best I could do was set it at 1.5C which is almost no electricity at all, I think.
Prompt delivery..well packaged.
Prompt delivery..well packaged.
Guard very strong and solid, excellent quality.
Simple instructions WITH screws etc supplied.
Have mounted mine each on a piece of wood, so can move them around.
Oil-filled radiators arriving with dents
Oil-filled radiator arrived with dents and instructions missing pages. Time, energy and stress spent to organise replacement, which arrived and was even more dented and more damage, so conceded that simply the condition of item you receive is often poor. The radiator has worked fine so far though.
Customer service was good and they dealt with my negative experience fairly.
Disappointing
In my case Wi-Fi set up wasn't that straightforward compared to other smart devices. Also the heater seems to get warm even when the target temperature is well below the room temperature. Switched off not being used at present but I'll try again when it is very cold.
Ordered replacement parts for the panel…
Ordered replacement parts for the panel heater and they arrived the next day. Excellent customer service!
Exellent service will certainly use…
Exellent service will certainly use this company again
As expected
Communication
Failed to answer a simple question regarding clearances required around a heater.
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