Absolutely perfect experience. Arrived within 14 days as clearly stated at the time of order by DHL even though order was placed in Ramadhan so would be peak season. I have a few thobes in my collecti... See more
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BEWARE: There are many things wring with this company 1) bad customer service and lack of response when something goes wrong and very unprofessional response had to keep pestering them to rep... See more
I purchased two custom made thobes for my 5-year-old son from My Little Jubba, and I must say, I am very impressed. The thobes are not only absolutely gorgeous but also exceptionally well-made. The at... See more
Salaams Beware this so called company !!! I contacted the company and got a response but unfortunately as soon as I asked for a return they don’t want to know ? I have sent emails and what’s a... See more
2.9
Average
25 reviews
No history of asking for reviews
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Awful company to deal with
Awful company to deal with. Take forever and ever to respond to all emails. If you buy from them the size is wrong they charge you to return item and take for ever to reply in the hope you give up. No honor and no respect to customer.
Then again what do you expect from a company who sells Islamic clothes on a model filled with tattoos. Avoid and save the headache.
January 12, 2024
Unprompted review
I had been waiting 2 weeks when it said…
I had been waiting 2 weeks when it said 3 to 5 working days for my order to arrive and didn't receive any confirmation text or one for tracking. Then when speaking to customer service they said that it was stated in and email that it would take 2 weeks to arrive which was not sent because when making the purchase, they ask for your number 'or' email which I gave in my number. Then the customer service was asking for various details saying that my order was stuck in DHL which is highly unusual which I did not give them, then coincidencently DHL sends me a text to confirm my package. 3 weeks gone by and my item had been sent back to its shipper and I have been given a refund which I've not yet received and could take weeks. And the customer service felt more like a security checkpoint that a help centre.
February 27, 2024
Unprompted review
Buying with My Little Jubba was very disappointing
Buying from My Litte Jubba was a very disappointing and unsatisfactory experience.
First of all, they wrongly declared the value of the product to the delivery company, which made me pay extra local taxes when receiving the product. After a long and insistent exchange of emails, they refund me with these extra values over their mistake.
Secondly, the product delivered was not the one I ordered.. Again, I had to send over some emails seeking resolution. They refund me for the product I have bought, but didn't refund me for the value I had to pay in local taxes (I live in Brazil, where import taxes are very high, they had cost me more than the actual product).
I am still seeking friendly compensation, but they take over too long to answer emails and haven't talked back to me in a long time, leaving me with inconveniences unsolved over mistakes the store has made when delivering the product.
TLDR: They made two great mistakes when delivering the product and didn't refund me properly when delivering the wrong product.
January 23, 2024
Unprompted review
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