MyLocalMart Reviews 

941
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Ordered a few Indian groceries from MyLocalMart and was really happy with everything. The quality was great, and their customer service was quick to respond when I had a question. Definitely a place... See more

Company replied

Rated 5 out of 5 stars

From the moment I walked in, the ambiance enveloped me in warmth and a rich cultural vibe. The decor was adorned with beautiful Indian art, setting the perfect backdrop for a culinary adventure.... See more

Rated 5 out of 5 stars

All my life, I used in-store shopping for Indian grocery. Being based in Shaftesbury, we do have Indian grocery shops but a bit away from where I live. so tried good food for first time. I am really h... See more

Company replied

Rated 5 out of 5 stars

I highly recommend this wonderful shop. The customer service is incredible! I ordered around 8AM and it was delivered by around 5pm on the same day ( I was expecting 2 working days) The mangoes are s... See more

Company replied

Company details

  1. Food Products Supplier

Written by the company

www.MyLocalMart.co.uk offers high-quality ethnic grocery and household items at VERY competitive price which will not only make you want to buy from us but also stay with us as a regular customer. All this delivered safely to your door. The founders are passionate about providing and promoting products that encourage cooking and healthy lifestyle. We are also committed to offering first class customer service whilst maintaining a competitive price point. We do this by supplier selection and robust supply chain. Having said all this, we are a start-up and fine-tuning the process and making changes every step of the way as we learn from the feedback of our customers. We offer more than 1500 products at this moment and consistently add more products based on the continuous feedback that we receive from our wonderful customers. By ordering with us you are staying local for your grocery needs and supporting local businesses and supply chain. Thank you MISSION At MyLocalMart we tirelessly work to offer an affordable, convenient and a sustainable way to purchase your favourite food, ingredients and household items whilst maintaining impeccable customer service standards. We do this by mastering the various processes from procurement to the last mile delivery and through our people, working effectively. We pride ourselves in promoting cooking and healthy eating through our various products and services for the betterment of the society at large.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

941 reviews

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4.5

All reviews

(941)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I give a rating of five stars because…

I give a rating of five stars because this shops gluten free chapati flour is top quality . And the delivery time is super fast! I 100% recommended

September 24, 2023
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Reply from MyLocalMart

Hi Naqeeb, thank you for the 5 star rating and the genuine reviews about our product. We are extremely pleased and look forward to serving you better in the future.

Rated 2 out of 5 stars

THE PROBLEM IS THAT I HAVE NOT RECEIVED…

THE PROBLEM IS THAT I HAVE NOT RECEIVED ANY MAIL FROM YOUR SIDE TILL TODAY WHEN I MAIL YOU REGARDING NON DELIVERY OF FOODS IN TIME WHICH I HAVE ORDERED TO YOU.IT'S VERY UN EXPECTABLE FROM YOUR SIDE

September 17, 2023
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Reply from MyLocalMart

Hi Rahul, thank you for your order with goodofood.com. The order was dispatched on 18/9 and the DHL website confirms that the parcel was delivered on 19/9 to the reception of the given address. We have not got any mail enquiry regarding this order and we had left a voice note on the given number during the feedback call.
The order can also be easily tracked on the DHL website as the customer is notified immediately after the parcel is collected and the customer is also give the 1 hour delivery time slot.
In case of any assistance, please contact 01274317178 or mail to contact@goodofood.com

Rated 5 out of 5 stars

Good service

September 15, 2023
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Reply from MyLocalMart

Dear Sirisha, Thank you for your order and valuable feedback. We are pleased to know that you are happy with our service .

Rated 5 out of 5 stars

Great service

My order arrived early and it was well packed ie nothing was broken apart from some boxes which were a bit squashed. I would highly recommend them.

September 19, 2023
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Reply from MyLocalMart

Hi Nita, we are thankful for the positive reviews and the five star rating. We will be more careful in the future regarding the packing. Thank you

Rated 5 out of 5 stars

Very good products and delivery

Very good products. Speedy delivery. Everything I wanted

September 17, 2023
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Reply from MyLocalMart

Dear Sarangi, thank you for the 5 star rating and the positive reviews. We are happy that you find our products useful and we will keep up the expected service from our end.

Rated 5 out of 5 stars

Customer care service very good

Customer care service very good
Delivery on time
We get everything here reasonable prices

September 15, 2023
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Reply from MyLocalMart

Hi Ammani, thank you for taking time to leave a positive review about us. We are glad that you are happy with our service and our products.

Rated 5 out of 5 stars

Have all necessary items at all times

Have almost all necessary items at all times, in low price and good quality. Good service overall.

September 11, 2023
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Reply from MyLocalMart

Dear Prasanna, thank you for the positive reviews and the 5 star rating. Its always a pleasure to serve you with our best offerings.

Rated 5 out of 5 stars

Large selection of good quality items

Large selection of good quality items. Good communication and quick delivery

September 11, 2023
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Reply from MyLocalMart

Dear Eloy, Thank you for the positive review and the 5 star rating. We are happy that you had a good shopping experience with us. We look forward to serving you in future.

Rated 5 out of 5 stars

Efficient friendly service, good products

I’ve used them several times. They have a good range of Indian food products. I don’t order fresh foods though.
Very efficient with delivery. Inform you by text as to delivery times. And follow up with a phone call to make sure you got what you ordered. Highly recommend them.

August 22, 2023
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Reply from MyLocalMart

Dear Uma, thank you for taking out time to leave a positive review and a five star rating. Highly appreciated.

Rated 5 out of 5 stars

Excellent service

August 27, 2023
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Reply from MyLocalMart

Dear Moorthy, we are thankful for the positive review and the 5 star rating. Happy to know that you are satisfied with our service.

Rated 5 out of 5 stars

On time delivery..

On time delivery... Good approach and behaviour towards customers...

August 22, 2023
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Reply from MyLocalMart

Dear James, we really appreciate the positive review and 5 star rating that you have given us. Happy to know that you had a prompt delivery. Its always a pleasure to serve you with our best.

Rated 5 out of 5 stars

Good service

Quick and speedy with the delivery of goods. Liquids are packed very well.

August 20, 2023
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Reply from MyLocalMart

Dear Jaysika, thank you for taking time to leave a positive review and a 5 star rating. Much appreciated.

Rated 5 out of 5 stars

Fantastic products and great customer…

Fantastic products and great customer service. Everyone from Jasmine, who is lovely to the warehouse staff are efficient and helpful.

August 13, 2023
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Reply from MyLocalMart

Dear Dipa, we are grateful for the detailed review and the 5 star rating. Happy to know that you enjoy our service. Its always a pleasure to serve you with our best.

Rated 5 out of 5 stars

Everything arrived promptly and in good…

Everything arrived promptly and in good condition.
Great !

August 15, 2023
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Reply from MyLocalMart

Dear Miranda, Thanks for taking time to review us. It feels great to hear from a happy customer. We will continue to make sure you have the best shopping experience with us.

Rated 2 out of 5 stars

Delay in delivery annoyed me and still…

Delay in delivery annoyed me and still items have not been recieved.

August 15, 2023
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Reply from MyLocalMart

Dear Sampath, thank you for your order with goodofood.com. As per your instructions, the order was dispatched on 21/8 for delivery on 23/8. The courier update was informed to you by mail and the order was delivered on the 23rd. The delivery information along with the image was also communicated by mail.

Our courier partner updates the customers about the parcel from the time of collection and also gives a 1hour delivery time slot. The parcel can be easily tracked on thier website. Thank you

Rated 1 out of 5 stars

Very poor experienced

Accepted my order for tea bags took the cost , DHL told me waiting for package, then 2 days later I was told no longer in stock and I would be refunded. Checked web site and tea bags had doubled in price

August 14, 2023
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Reply from MyLocalMart

Hi, we are very sorry for the issue here, and for the frustration, this must have caused. As mentioned over the call, the earlier batch of tea bags at reduced price was no longer in stock and we were compelled to cancel the order. The entire amount including the delivery charges have been refund immediately. Thank you.

Rated 5 out of 5 stars

Good Customer Service & Fresh Products

Dear Customer Service Team,

I had Great Experience good customer service prompt delivery.They will update you if you need any help with delivery tracking number with date when it’s going to be delivered.I would appreciate for their support with my delivery nicely packed and delivered on time.

Thanks
sam

August 9, 2023
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Reply from MyLocalMart

Dear Sam, thank you for taking time to give a positive review and the 5 star rating. We look forward to serving you better in the future. Happy to know that you had a good shopping experience with goodofood.com

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