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Rated 5 out of 5 stars

The office manager has been very helpful in helping to choose the right size lockup. The premises is very secure and always clean and easily accessible especially as I am disabled.

Company replied

Rated 4 out of 5 stars

we used the Bridlington branch and were very happy with the customer service and the way we were looked after by Teresa. Happy with the security and the cleanliness, it is like a brand new building!

Company replied

Rated 5 out of 5 stars

My thanks to you all, especially to Janine for your help both before and during my rental, it's very much appreciated. The whole building including the units is secure, clean and well lit. It's... See more

Company replied

Rated 5 out of 5 stars

Thank you to Janine at my lockup for all the help and advice during our rental, which instead of 3 weeks became nearly 4 months! The unit was clean and easily accessible. Thank you to all for making... See more

Company replied

Company details

  1. Self-Storage Facility

Written by the company

My Lockup Operate Self Storage Units Across The North East, Yorkshire & Lincolnshire. Providing Self Storage Facilities For Households & Businesses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Recommended

The office manager has been very helpful in helping to choose the right size lockup. The premises is very secure and always clean and easily accessible especially as I am disabled.

February 1, 2024
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

thank you Mrs Coats for the lovely feedback, we are so pleased you had a pleasant experience here at Mylockup , we really appreciate the 5* and our office manager will be thrilled with the mention

Rated 5 out of 5 stars

Only because Janine makes it the way it is!!

Honestly, Janine is amazing, professional, understanding, compassionate, kind and caring.....
Brilliant!!!

December 3, 2024
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

thank you so much for the lovely words and 5 * it is very much appreciated Janine is thrilled with the mention.

Rated 5 out of 5 stars

Can't fault this company

Can't fault this company. Storage unit in Chester-Le-Street very secure, accessible and clean. Amanda dealt with a slight admin error extremely quickly and efficiently, which was resolved to my satisfaction. She was very professional, with a friendly and personal approach. I would not hesitate to use this company for any storage needs in the future.

November 6, 2024
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

thank you so much for the lovely feedback and 5* Mr Duncan we really appreciate it, Amanda will be thrilled to get a mention also.

Rated 5 out of 5 stars

An excellent facility with outstanding service

My whole experience using My Lockup was excellent from start to finish. Janine was professional, understanding and very helpful. When I needed to move my belongings from a larger unit into a smaller one, Janine provided clear costs and flexible instructions. Communication throughout via email was concise and informative.
The building is secure, clean, well lit and accessible at all times. I would not hesitate to use them again and shall recommend them highly to anyone requiring storage.

October 19, 2024
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

Thank you Sarah for the fantastic review I will be sure to pass on your lovely comments to Janine, we hope your move went well.

Rated 5 out of 5 stars

Thank you to Janine at my lockup

Thank you to Janine at my lockup for all the help and advice during our rental. The unit was clean and easily accessible. Much appreciate

September 4, 2024
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

Thank you Jess for your review and 5* we really appreciate your feedback

Rated 5 out of 5 stars

Secure and clean.

My thanks to you all, especially to Janine for your help both before and during my rental, it's very much appreciated.
The whole building including the units is secure, clean and well lit. It's also easily accessible especially to me as I am disabled.
My experience with MyLockup is why I have a 2nd unit. Keep up the good work.
You have my full recommendation and support.

August 30, 2024
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

Thank you so much Zena for taking the time to leave such a lovely review

Rated 5 out of 5 stars

Thank you to Janine at my lockup for…

Thank you to Janine at my lockup for all the help and advice during our rental, which instead of 3 weeks became nearly 4 months! The unit was clean and easily accessible. Thank you to all for making the storage one less problem to worry about during a difficult time. Much appreciated

August 8, 2024
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

thank you for the feedback Janine will be thrilled at the mention and the 5*, we really appreciate your time and glad all went well in the end.

Rated 5 out of 5 stars

Perfect staff and storage

Janine at the Scarborough Branch is an absolute superstar….she was kind and helpful at what was a very difficult time for me. She took care of what I needed and chose the perfect storage size, rental time and had a contact for moving my stuff. The storage itself was clean and tidy and easy to get to. 100% recommend.

April 30, 2024
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

thank you for taking the time to leave a lovely review and the 5*, Janine will be thrilled with the mention.

Rated 5 out of 5 stars

Really helpful and friendly staff

Really helpful and friendly staff, very efficient. Made the whole process easy and problem free. Well maintained facility.

April 26, 2024
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

Thank you Anne we do appreciate you taking the time to leave a review and 5*

Rated 5 out of 5 stars

My lockup Scarborough

We used the Scarborough facility for almost a year.

Janine, the manager, was consistently helpful, friendly cooperative and supportive introducing us to various support services as we needed them. Nothing was too much trouble.

The facility is clean, easily negotiated with plenty of equipment and two lifts. The access is easy to use and is open for most of the day.

I can not recommend both the site, and its manager Janine too highly

December 31, 2023
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

We thank you for such a lovely review its so nice to see how helpful and positive your experience was, wishing you a Happy new year and we really appreciate your feedback

Rated 5 out of 5 stars

Our possessions spend best part of a…

Our possessions spend best part of a year in Cayton and I was very impressed with the facility, Janine who runs it was brilliant and helpful

September 19, 2023
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

Thank you Mr Howarth for your kind words and 5 *, Janine will be delighted to get a mention.
We do hope your move went smoothly regards mylockup team

Rated 5 out of 5 stars

First and foremost Janine at…

First and foremost Janine at Scarborough branch,extremely helpful and always on hand should you need assistance. Well set out plenty of parking. Would recommend.

August 3, 2023
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

Thank you Mr Heffron for leaving such a lovely review and the 5* it is very much appreciated and Janine will be thrilled with the mention.

Rated 5 out of 5 stars

Cayton

Being able to access the locker from 6am to 10pm at the Cayton site. It was very local for us. Felt very secure and dry. Janine was really helpful. I would definitely recommending to my family and friends Cayton lockup

February 20, 2023
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

Thank you so much for leaving this feedback and 5* we really appreciate it, Janine will be thrilled with the mention too.

Rated 5 out of 5 stars

Brilliant just brilliant

Brilliant just brilliant, Teresa at Bridlington, goes the extra mile for her customers

June 26, 2023
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

many thanks for taking the time to leave your review, Teresa will be thrilled with a mention as well as the 5 *

Rated 5 out of 5 stars

First class

First class. Had our furniture in storage for 6 months.Staff are really helpful. Store rooms are secure. Clean. Accessible. Highly recommended.

May 16, 2023
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

Many thanks Helen for you kind review, we do appreciate you taking the time to do this and the 5* ;-)

Rated 5 out of 5 stars

Great experience

Great experience; friendly, helpful and accommodating management, good facilities with easy access - would recommend and would use again if needed in future!

April 25, 2023
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

Thank you Laura for leaving a review for us we really appreciate it especially the 5 *

Rated 4 out of 5 stars

very happy

we used the Bridlington branch and were very happy with the customer service and the way we were looked after by Teresa. Happy with the security and the cleanliness, it is like a brand new building!

December 1, 2022
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

Morning Maggie thank you for the review we do appreciate you taking the time out to do this and Teresa will be pleased at the mention

Rated 5 out of 5 stars

Excellent!

We have so many good things to say about mylockup in Chester-le-Street: secure facility, competitive prices, superb customer service from start to finish. We wholeheartedly recommend!

October 30, 2022
Unprompted review
MyLockup.com logo

Reply from MyLockup.com

thank you for the wonderful review and rating we really appreciate your input

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