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My London Pharmacy  Reviews 

1,892
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online consultations and the simple ordering steps that make buying treatments completely effortless. Consumers highlight the excellent service, noting that packages arrive well-packed and necessary medications are supplied correctly. Many people appreciate the fast dispatch times and reliable delivery that save them frustrating trips to the doctor. Some reviewers were not happy with delivery delays, noting that shipments occasionally took significantly longer than expected to arrive. A few people also mentioned frustrating experiences with missing parcels and difficulties securing a refund for undelivered items.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast, professional, and reliable... See more

Delivery service

Users describe positive interactions with delivery_service, expressing general satisfaction with the fast... See more

Order

Reviewers mention positive feedback about order processes, highlighting a simple and easy online experience.... See more

Product

Reviewers highlight positive aspects of product availability and ease of obtaining necessary treatments.... See more

User experience

Consumers find user experience to be very satisfying, efficient, and smooth. People frequently highlight that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel confident with the company. It was one of my close friends who recommended my London pharmacy. She is a qualified practitioner. I am so glad I took her advise. Everything has ran so smoothly an... See more

Company replied

Rated 5 out of 5 stars

Great service. Brilliant I was able to buy from another pharmacy as my pharmacy connected to my doctors kept on saying they was struggling get the spray and can use something else. So I bought 3 My Lo... See more

Company replied

Rated 5 out of 5 stars

Really easy process, the pharmacists are all lovely, really helpful, knowledgeable. Package arrives on time, never damaged, really happy with the service. Have been ordering from here for over a yea... See more

Company replied

Rated 5 out of 5 stars

I needed a cream quite urgently for my nose and trying to get an appointment to see my dr was quite hard to arrange. Found My London Pharmacy online and answered some questions. Was very easy and stra... See more

Company replied


Company details

  1. Weight Loss Service
  2. Online Pharmacy

About My London Pharmacy

Written by the company

My London Pharmacy

We are a GPHC regulated pharmacy and we are a trusted and registered online pharmacy in the UK. We are dedicated to providing an exceptional online pharmacy experience. Since our establishment, we have been committed to making healthcare as simple, affordable, and effective as possible. Our services include online consultations for conditions such as hair loss, erectile dysfunction, weight management, and chronic conditions like Type 2 Diabetes. We aim to make accessing treatments easy and convenient.

We specialise in weight loss treatment plans such as using GLP-1 medications like Mounjaro and Wegovy. We are located in Central London at 45 Newman Street, W1T 1QE and patients can also visit us for their medication pickup.

Our speciality is providing comprehensive weight loss solutions with weekly treatments designed to support your journey to better health. We also offer monthly affordable packages for discreet conditions, ensuring that you can manage your health without compromising on privacy or breaking the bank. Our goal is to make high-quality healthcare accessible and budget-friendly, tailored to your individual needs.

You can access treatments without needing a prior prescription through our online consultation service. Our doctors assess your suitability, generate a prescription at no extra charge, and our pharmacy team prepares and delivers your medication directly to your door. We specialise in fast, discreet delivery across the UK, ensuring that your health needs are met with professionalism and privacy.

We have over 4000 weight loss patients and our focus is to provide our patients with the best possible service and to be on hand to help you with any questions you may have!

We offer free and unlimited video calls with our clinicians on request to offer the best personal service in the market.

When you contact us on phone and email you get to a real person - no chat bots or AI answers. Do not settle for second best!

It’s simple.

1. Online consultation Answer our quick health questions in just 2 minutes.

2. Genuine prescription

Get a fast prescription from our UK medical team if eligible.

3. Discreet delivery

We send your treatment in discreet packaging within 24 hours.

Written by the company

Prescription Treatment
Clinically approved treatments that lower appetite and improve metabolic function, prescribed by our UK medical team.
Health tracking
Monitor your progress and health improvements with the ongoing support of our dedicated team of clinicians.
Private community
Join a group of like-minded people to celebrate successes, share experiences and keep each other motivated.
Wide range of treatments
Beyond weight loss, we treat hair loss, sexual health, skin conditions, hormonal health and more; all from one discreet online clinic.

Contact info

Promotion box for My London Pharmacy

Find our weight loss treatment plan HERE

Mounjaro and Wegovy available now

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(1,892)

1,103 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service with very quick delivery. I’ll definitely use again.

July 10, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Alan. We're delighted you were happy with the service and delivery speed, and we look forward to helping you again.

Rated 5 out of 5 stars

Quick and easy

July 10, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you for the feedback. We're glad the process was quick and easy for you.

Rated 5 out of 5 stars

I was able to find the medicine I…

I was able to find the medicine I needed at a reasonable price. Simple and quick process to check that I could have that medicine. I am an adult, I know what works for me and what doesn't, but some GPs don't like suggestions being made! Ordered and it was delivered in good time.
Just what I wanted and needed.

July 7, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, JTA. We're glad you found the process simple and got your medicine delivered on time.

Rated 5 out of 5 stars

Great

Great delivery service thanks

July 9, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Emma. We're glad you were happy with our delivery service.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service - fast delivery.

July 9, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Valerie. We're glad you experienced brilliant service and fast delivery.

Rated 5 out of 5 stars

Easy and efficient!

Very easy to find product, easy to navigate. Great communication. Fast delivery too. Overall a professional and helpful experience 👌

July 9, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Mark. We're pleased you found the process easy and the communication and delivery excellent.

Rated 5 out of 5 stars

Excellent company

Efficient, not to invasive and confidential

June 24, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Thank you, Phyllis. We're glad you found our service efficient and discreet.

Rated 4 out of 5 stars

A bit long winded with application but…

A bit long winded with application but other than that I would use again

June 23, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Good afternoon Angela,

Thank you for taking the time to leave us a 4-star review.

We are pleased to hear that you had a positive experience with our service. We also appreciate your feedback, as it helps us identify opportunities to improve and provide an even better experience for our patients.

Thank you for choosing us. We look forward to supporting you again in the future.

Warm regards,

Liria
Customer Support Team

Rated 3 out of 5 stars

Good but "after service emails " ned improving

Firstly, the process was straightforward, answered all the questions, followed the ongoing process of....' request/received/approved/sent etc. All goodxand medication received, subject to Royal Mail, in 2 days. My issue is, why do I keep getting emails asking me to 'finish my consulation'?. I did, why would I get my medication if didn't???. My responses to emails are, "non deliverable ". Concern...if need again, you might think I havent/incapable of finishing the first request. Anyway, great service but get your after service stuff sorted. Txs

June 23, 2026
My London Pharmacy  logo

Reply from My London Pharmacy

Good afternoon David,

Thank you for taking the time to leave us a 3-star review.

We appreciate your feedback and are grateful that you chose to share your experience with us. We are always looking for ways to improve our service, and your comments help us identify where we can do better.

Thank you for choosing us. We hope to have the opportunity to provide you with an even better experience in the future.

Warm regards,

Bushra
Customer Support Team

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