London Power Reviews 304

The best customer service I have ever experienced, while also offering competitive prices! Strongly recommended.

Great experience switching provider to London Power. My call was answered quickly -- and James Smith was hugely helpful in processing my switch request and answer all request I had related to this. Thank you!

Well, I switched to Octopus after an issue with NPower Select and their useless customer services. The switch occured just after New Year and was a breeze. Now, I wanted to go on their Go tariff for my electric car and once the switch was done proceeded to apply for the tariff. But, I then received an email saying it wasn't possible to install a Smart Meter at my property. Anyhow, called Octopus and Abby Shaw took my call. Explained the situation, she checked and it seems as though the mobile signal they use for the updates (they call it a WAN) isn't strong enough. However, undeterred she switched my tariff from the standard one to the Octopus Tracker (much cheaper than standard) to save me some money and also booked in a smart meter appointment for the engineer to fit one and hopefully it may work but if not then it's there for the future. Plus, they're going to install an Isolator switch which is what I need for my EV charger to be installed. Total time from the phone call to Abby to install is going to be 10 days. NPower Select never responded (even to an official complaint) to my enquiry after almost two months...I rest my case!!

London Power have been absolutely excellent so far! The customer service is friendly and efficient, I've been emailing Molly who's been a pleasure to deal with. Their tariffs are great and their website and emails are straightforward and clutter-free.
Another big plus - they're green and reinvest profits into London's communities. If you're considering switching I would definitely recommend!

Honestly, not only they are green but they have the best customer service ever. I had a query following my monthly payments being changed due to my previous supplier's projection, and following a feedback left I got a great reply as they have addressed EVERY single thing I've mentioned or I was doubtful about. Definitely recommend. Keep it up guys!!!!

Kayleigh has been very efficient and handled the demanda very well.

I was originally with Octopus but then was introduced to London Power. after 2 years reporting wrong meter, they were really honest and refunded me the wrongly charge bills and every single time I contact them, they were super helpful! I would stay with them if not because my new place wouldn't let me stay with them! I have no complaint! amazing company!

The customer adviser Nehru was very professional and helpful, answered my questions and put change over in motion within minutes, joining was a real quick and easy experience.

Amazing - I love London Power. By far the best customer support I've ever had from an energy company.

Recently spoke to James Smith over the phone who was most helpful and accommodating. James was quickly able to switch me onto a new energy tariff which is far better value than my previous. Thank you very much :)

Very helpful had a problem with my smart meter sent them a message and they reply within 24 hours and got it sorted within a week only been with them since April I’m very pleased with octopus energy....

James was incredibly helpful today sorting out my old electricity meter reading and explaining how to transfer my account to my new tennants. Plus very cheerful!
Tina

I mean... so fast, so helpful, kudos to Christie Beech who got back to me in minutes. lovely stuff

Was very helpful and very friendly, explained everything for me which was great as I’m renting for the first time

Got a quote from them but was surprised that it was the most expensive of all the others I had by a long way. Perhaps the Mayor should direct his attentions to the traffic problems he's created instead of vanity projects like this.

Faultless customer service and excellent price

Awesome help provided by Christie! I bumped into a few issues when moving over from EDF to London Power. Christie provided me with guidance, was attentive and was easy to get in touch with over email! She made the process a breeze! Glad to have made the switch!

really helpful experience

sorted everything out

very friendly

Phoned up London power and spoke to James Smith. He was very helpful comparing the different tariffs and answered all questions I had.. so I switched to them