The salesman visited our house and explained everything about the company and the relevant products available, even showing a few videos to make things clearer. He surveyed the staircase area and t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It was our first purchase of a stair lift so I contacted MyMobilityUK. Within 24hrs Chris Hewson came and gave us a full description of everything. Lovely guy.He was excellent in explaining everything... See more
Company replied
We’ve had Steve Watson here today helping us with choosing a stairlift. We felt at ease from the moment Steve arrived, he was polite and helpful. He was very knowledgeable and was able to answer all o... See more
Company replied
Steve Watson called today only rang up this morning, my lift has broken down and needed a replacement, he was very polite and helpful, sorted out a reconditioned carriage so we are very pleased, save... See more
Company replied
Company details
Written by the company
My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor. We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes: - A minimum 12-month warranty - Free survey and no-obligation quote - Professional installation by qualified engineers - 24/7 support for aftercare and servicing Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics. We also provide: - Stairlift removal and buyback services - Installation within days, not weeks - Flexible finance options, subject to eligibility Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do. 🌐 Learn more at mymobilityuk.co.uk 📞 Call us on 0800 129 9191 to speak to a friendly advisor
Our promise to you
Written by the company
- We’re committed to our customers!
- We have a longstanding commitment to treat every customer with respect, support, and kindness.
- Quality you can trust
- We provide reliable stairlifts, installed by professionals, with honest advice and transparent pricing.
- Here when you need us
- Our friendly team is available to answer questions and provide aftercare whenever you need it.
Our installation promise
Fast, professional fitting
Get your stairlift expertly installed within days of order confirmation.
Contact info
5 Roydsdale Way, BD4 6SE, Bradford, United Kingdom
- 0800 129 9191
- office@mymobilityuk.co.uk
- mymobilityuk.co.uk
Trusted Stairlifts, Great Value
4.7
Excellent
312 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bradley was polite and courteous gave…
Bradley was polite and courteous gave great service and explained everything very clearly
June 18, 2026
Unprompted review
Reply from My Mobility UK
Thank you Rita for your 5-star review. We are delighted to hear that Bradley provided great service and explained everything clearly. We will be sure to share your kind feedback with him. Thank you for choosing My Mobility Stairlifts.
Happy customer
Steve Watson knew the products very well. No sales pressure. Listened to our needs. Pleasure doing business with this company.
June 15, 2026
Reply from My Mobility UK
Thank you Sam for your lovely feedback. We are delighted to hear that Steve provided a professional and pressure-free experience while helping you choose your stairlift. Listening to our customers’ needs is something we value highly, and we appreciate your kind words.
Glen was really knowledgable
Glen was really knowledgable, he was patient and listened to me.
There was no pressure and it felt like a friend had called
June 15, 2026
Reply from My Mobility UK
Thank you Helen for your fantastic 5-star review. We are so pleased to hear that Glen was knowledgeable, patient and took the time to listen to you. It is wonderful to hear that he made you feel comfortable throughout the process. We will pass your kind comments on to Glen.
Had steve watson today called and…
Had steve watson today called and sorted all in ine day definitely recommend you
Great service
June 13, 2026
Reply from My Mobility UK
Thank you for your great review. We’re delighted to hear that Steve provided such a helpful and efficient service and was able to get everything arranged for you. We really appreciate your recommendation and thank you for choosing us.
Had a survey from the firm
Had a survey from the firm! Simon H arrived on time and walked me through! What would fit my needs to fit the stairs! Was very cheerful! And precise! Would recommend this company to anybody!
June 13, 2026
Unprompted review
Reply from My Mobility UK
Thank you for your fantastic feedback. We’re pleased to hear that Simon provided a friendly and informative survey, taking the time to understand your needs and recommend the right solution. We appreciate your recommendation and thank you for choosing us.
Fast, fair and friendly
With fair and unbiased advice from Henry (sales) without any pressure, installation was quickly arranged. Installation carried out by Charlie and was fast and mess-free. Charlie’s subsequent demonstration was clear and delivered at a pace mum could understand. She now feels that she has got her freedom back! All round excellent experience. Highly recommended.
June 4, 2026
Reply from My Mobility UK
Thank you for your excellent review. We’re delighted to hear that Henry provided helpful advice and that Charlie completed the installation quickly and professionally. It’s wonderful to hear your mum now feels she has her freedom back. Thank you for choosing us.
Stairlift powered hinge and powered seat turning
Very straightforward told us lots of info we didn't know explained the best solution for our circumstances and at a fairly reasonable price.
June 12, 2026
Reply from My Mobility UK
Thank you for your review. We’re pleased to hear that you received clear advice and that the best solution was explained to suit your circumstances. We appreciate your feedback and thank you for choosing us.
DO NOT ENTERTAIN THIS COMPANY!!
DO NOT ENTERTAIN THIS COMPANY!!
My 90 year old father had this shambles of a company to fit him a stairlift on 14/5/2026 since then it has been broken more than working! Their “engineers” have been out twice and put new batteries on for it to stop working again! The third time an independent engineer came out who has no connections to the company and it wasn’t anything to do with the batteries it was the charger that wasn’t compatible to the circuit board (when he told the company they didn’t even know what a circuit board was!!) the engineer also picked up other issues with the stairlift! This company’s customer service is shocking! They are dealing mostly with the elderly & disabled and that is worrying! Still not happy so I’m going to trading standards!
Low quality
Rubbish service
0% recommend
My advice is stay clear!
UPDATE
6 days later no contact from the company and still need repairs, parts & paperwork! Looks like I’m taking the legal route!
June 12, 2026
Unprompted review
Reply from My Mobility UK
Thank you for your kind review. We’re delighted to hear you found the service friendly and helpful. We really appreciate your feedback.
It was our first purchase of a stair…
It was our first purchase of a stair lift so I contacted MyMobilityUK. Within 24hrs Chris Hewson came and gave us a full description of everything. Lovely guy.He was excellent in explaining everything and answered all our queries and concerns. Really happy with his presentation, installation was next day. Brilliant , definitely thumbs up to MymobilityUK.
June 11, 2026
Reply from My Mobility UK
Thank you for your fantastic review. We’re pleased to hear Chris provided a clear and informative service, answering all your questions and helping you feel confident with your stairlift choice. We’re also delighted the installation followed so quickly. Thank you for choosing us.
Excellent job
The engineer Lee was polite, informative, very efficient and provided good advice. Thank you on a job well done!
June 11, 2026
Reply from My Mobility UK
Thank you for your review. We’re delighted to hear that Lee provided a polite, efficient, and informative service. We’ll be sure to pass your kind comments on to him.
Tom did an excellent job.
Tom did an excellent job installing our Stairlift. He also spent a fair amount of time instructing my wife on how to use the lift.
February 12, 2026
Reply from My Mobility UK
Thank you for your lovely feedback. We’re pleased to hear Tom did an excellent job installing your stairlift and took the time to ensure you were confident using it. We appreciate you taking the time to share your experience.
Great Team
From Nick the Salesman and Brian the engineer what a Team Friendly and Professional. thank you Great Work
June 7, 2026
Reply from My Mobility UK
Thank you for your fantastic review. We’re delighted to hear that Nick and Brian provided such a friendly and professional service. We’ll make sure your kind words are shared with the team.
Installation engineer did excellent job
June 1, 2026
Reply from My Mobility UK
Thank you for your 5-star review. We’re pleased to hear that your installation engineer provided an excellent service. We appreciate your feedback and thank you for choosing us.
Very knowledgeable surveyor
Very knowledgeable surveyor, went through all the options available decided on a nearly new Stannah stability. Overall excellent service.
June 3, 2026
Reply from My Mobility UK
Thank you for your 5-star review, Garry. We're delighted to hear that our surveyor was able to guide you through the available options and help you choose a suitable Stannah stairlift. We appreciate your kind words and are pleased that you received excellent service throughout.
Good communication throughout with…
Good communication throughout with sales (Dan) and Engineer (Brad)
May 20, 2026
Reply from My Mobility UK
Thank you for your review, Lisa. We're pleased to hear that both Dan and Brad kept you informed throughout the process. Good communication is something we pride ourselves on, so it's wonderful to receive your feedback. Thank you for choosing My Mobility UK.
Steve Watson, good consultant
Steve Watson came today and was very friendly, helpful, professional and informative
He showed us and gave both positive and negative points. We have ordered a stairlift on his recommendation.
June 2, 2026
Reply from My Mobility UK
Thank you for your kind review, Linda. We're delighted that Steve provided a friendly, professional, and informative service. We believe it's important that customers receive balanced advice to help them make the right decision. Thank you for placing your trust in us and we look forward to your installation.
We had a survey carried out by Julie…
We had a survey carried out by Julie yesterday for the fitting of a suitable stairlift for our elderly mother
I have to say that we were put at ease from the beginning with her friendly and client centered approach. Other companies had been to give us a quote but we were put off by their hard sell and lack of warmth, one company salesperson didn't even ask mum her name!
From the first phonecall I made to My Mobility we were made to feel valued and respected as a customer and that carried through when we had the survey done by Julie.
Julie took time to establish what my mum needed and which stairlift would be most suited.
Needless to say they have our custom, mum is looking forward to her new stairlift and the independence it will give her.
June 1, 2026
Unprompted review
Reply from My Mobility UK
Thank you for such a wonderful review, Helen. It means a great deal to hear that both our office team and Julie made you and your mother feel valued and respected throughout the process. We're delighted that Julie was able to find the most suitable solution for your mother's needs. We look forward to helping her enjoy the independence her new stairlift will provide.
I found Steve very helpful and patient…
I found Steve very helpful and patient and very informative without being pushy in any way. It has been a pleasure doing business with him
May 29, 2026
Reply from My Mobility UK
Thank you for your review. We're pleased to hear that Steve was helpful, patient, and informative without being pushy. Providing honest advice and a pleasant experience is exactly what we strive for. Thank you for choosing My Mobility UK.
Thanks very much to Steve Watson
Thanks very much to Steve Watson. His explanation and advice was good for us .very polite and genuine.
May 28, 2026
Reply from My Mobility UK
Thank you for your kind feedback. We're delighted to hear that Steve's advice and explanation helped you make an informed decision. We will be sure to pass your comments on to him. Thank you for choosing My Mobility UK.
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